{"id":2335174,"url":"https://alion.io/job/mt-bank-hr-representative-i","title":"HR Representative I","company":{"id":4312,"name":"M&T Bank","domain":"mtb.com","url":"https://alion.io/company/mtb","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":88,"ghost_share":0,"stale_share":0.841,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":34,"currency":"USD","period":"hour","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-12T09:56:56Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T03:46:06Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"This role will be hybrid 4 days/week (onsite) 1 day remote, seated in Buffalo, NY at the M&T Plaza. \nOverview: \nProvides Human Resources (HR) support to employees, former workers, and retirees. Responsible for partnership and collaboration with HR Centers of Excellence (COEs) when needed to work towards a resolution.\nPrimary Responsibilities:\nFunction as the first point of contact for HR related inquiries by receiving and responding to incoming telephone calls and Service Now Tickets from employees, managers, former employees and retirees, in a timely and accurate manner. \nComplete outbound calls to employees, managers, former employees and retirees as necessary to obtain needed information to resolve customer issues. \nAssist employees and/or managers with the resolution of payroll related inquiries and discrepancies.\nSupport employees and/or managers regarding HR policy and procedure inquiries.\nProvide support to employees and/ or managers with transactions and processes in the HRIS system including password resets, delegation, process review, annual event support, and general navigation.\nAssist employees and retirees with benefits and benefit plans 401k, Employee Stock Purchase Plan, Pension, medical, dental, vision including enrollment to support their elections on coverage, support all benefit related questions and act as a liaison between the employee and our Retirement and Health and Welfare providers for support and servicing. Process dependent verification documents to ensure eligibility and compliance with benefit plans as well as accuracy and completeness of employee related information. Process pension commencements and respond to related inquiries for retiring employees.\nManage and track escalated cases prior to referring to subject matter experts within HR. Research complex requests requiring coordination with multiple departments to gain the information necessary to respond in a timely and accurate manner.\nSupport employees with basic Leave of Absence questions. \nUnderstand and apply HIPAA knowledge to work. \nMay begin to observe and/ or present a portion of HR material during weekly new hire orientation. \nUnderstand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.\nPromote an environment that supports belonging and reflects the M&T Bank brand.\nMaintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.\nComplete other related duties as assigned.\nScope of Responsibilities:\nThe HR Service Center provides employees, managers, former workers and retirees HR support to resolve HR related questions and issues. This position receives inbound calls, makes outbound calls to employees and responds to requests in the request platform. The position interacts, collaborates and works with various departments within Human Resources and/ or the Bank to obtain information to resolve issue.\nSupervisory/Managerial Responsibilities:\nNo supervisory responsibilities.\nEducation and Experience Required:\nAssociates’ degree in Human Resources, Business Administration, or Communications and a minimum of 1 year HR Service Center or comparable setting experience, OR in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year’s HR Service Center or comparable setting experience\nProficient in the use of Personal Computers including word processing, presentation, spreadsheet and industry specific software\nProven verbal and written communication skills \nProven customer service skills \nDemonstrated proficiency of quickly responding to a wide variety of topics in an accurate and timely fashion\nProven problem-solving skills \nEducation and Experience Preferred:\nBachelor’s degree in Human Resources, Business Administration or Communications\nAbility to defuse irate or emotional callers \nAbility to consistently demonstrate courtesy, helpfulness, professionalism, empathy and politeness to callers \nKnowledge of Company Benefits, Payroll and Compensation policies and procedures \nAbility to display integrity and respect of the client by maintaining confidentiality on issues \nStrong consulting and influencing skills \nSound research and analytical skills\nProven decision-making skills\nPhysical Requirements:\nM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location\nBuffalo, New York, United States of America","description_format":"text","description_chars":4809,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-10-12T09:56:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 67 · green card filings: 29","filings_12m":67,"filings_prev_12m":118,"green_card_filings_12m":29,"median_offered_wage_usd":132031,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.624,"p_room":1,"age_days":4,"expected_fill_days":31,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":68000,"is_top_pay":false},"html_url":"https://alion.io/job/mt-bank-hr-representative-i","json_url":"https://alion.io/job/mt-bank-hr-representative-i.json","meta":{"generated_at":"2026-10-19T05:21:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3117,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4312},"rest":"https://alion.io/mcp/rest/get_company?id=4312"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmt-bank-hr-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmt-bank-hr-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmt-bank-hr-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mt-bank-hr-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmt-bank-hr-representative-i"}]}