{"id":2628002,"url":"https://alion.io/job/mthree-analyste-de-support-a-la-production-production-support-analyst-2","title":"Analyste de Support à la Production / Production Support Analyst","company":{"id":456041,"name":"Mthree","domain":"mthree.com","url":"https://alion.io/company/mthree-2","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":15,"ghost_share":0,"stale_share":0.533,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":34},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Apache Kafka","optional":false},{"name":"Chef","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Git","optional":false},{"name":"Jenkins","optional":false},{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"Python","optional":false},{"name":"Spark","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"Agile","optional":true},{"name":"AppDynamics","optional":true},{"name":"Bash","optional":true},{"name":"C#","optional":true},{"name":"Configuration Management","optional":true},{"name":"Db2","optional":true},{"name":"Dynatrace","optional":true},{"name":"Grafana","optional":true},{"name":"ITIL","optional":true},{"name":"Java","optional":true},{"name":"Scala","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-15T15:07:46Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-06T11:39:36Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"**English version below**\nDoit être local à Montréal\nVous souhaitez travailler dans le domaine de la technologie au sein d'une banque d'investissement?\nNous recherchons une personne pour rejoindre une équipe dynamique en tant qu’Analyste du support à la production pour l’un de nos clients. Cette personne :\nS’intéresse aux systèmes distribués et souhaite travailler sur des services à grande échelle.\nAime évoluer dans un environnement dynamique et rapide, et n’a pas peur de remettre en question les processus pour les améliorer.\nApprécie les nouveaux défis technologiques et la résolution de problèmes complexes.\nEst convaincue qu’une équipe performante et collaborative est plus intelligente que la personne la plus brillante travaillant seule.\nAspire à se développer en tant qu’individu, collègue et leader du support à la production.\nSouhaite diriger une équipe mondiale de support à la production axée sur l’amélioration de la stabilité et de la performance des systèmes, tout en développant de solides relations avec les utilisateurs et parties prenantes en aval.\nFait preuve de persévérance, de motivation et d’un fort sens des responsabilités et de l’appropriation des résultats.\nÀ propos de mtrois :\nDepuis 2010, mtrois aide ses clients à résoudre leurs défis commerciaux et technologiques. Nous sommes une société de conseil en technologie et en affaires avec une main-d'œuvre mondiale qui réalise des projets commerciaux et informatiques significatifs dans certaines des plus grandes organisations de services financiers du monde.\nServices principaux\nConsulting et Conseil\nServices gérés\nProgramme de diplômés Alumni\nProgramme Alumni Pro\nNous avons une présence mondiale et sommes experts dans la fourniture d'une qualité exceptionnelle à notre base de clients, offrant des services de conseil dans les domaines du risque, de la réglementation et de la conformité ; Produits des fournisseurs ; Support d'application ; Développement d'application ; Cyber et sécurité de l'information ; Science des données et DevOps.\nNotre programme Expert offre aux professionnels expérimentés l'accès à des rôles de premier plan dans la technologie, la finance, l'aviation et l'assurance. Rejoignez-nous pour travailler sur des projets technologiques révolutionnaires, des plateformes de trading internationales aux applications critiques pour les principales compagnies aériennes. Nous recrutons des professionnels désireux de faire progresser rapidement leur carrière dans la technologie ou les opérations au sein d'organisations mondiales prestigieuses.\nResponsabilités :\nTravailler en étroite collaboration avec les équipes d’ingénierie et de développement pour gérer les incidents et les problèmes de production, concevoir, développer et maintenir les systèmes, tout en contribuant aux décisions relatives aux technologies, à la conception des schémas de données et à l’optimisation des requêtes.\nDiagnostiquer et résoudre les problèmes sur l’ensemble de la pile technologique : matériel, logiciels, applications et réseaux.\nAccompagner et encadrer les autres membres de l’équipe sur les meilleures pratiques, allant de la surveillance des systèmes à la résolution de problèmes complexes liés au code et aux bases de données.\nIdentifier et piloter les opportunités d’automatisation au sein de l’organisation; définir le périmètre et développer des solutions d’automatisation pour le déploiement, la gestion et la visibilité des services.\nConsacrer une grande partie de son temps à la direction de l’équipe de support à la production et à la mise en œuvre progressive d’améliorations de type SRE (Site Reliability Engineering) afin d’accroître la stabilité et la performance des systèmes de production.\nReprésenter l’organisation RPE lors des revues de conception applicative et des exercices de préparation opérationnelle pour les services nouveaux et existants.\nParticiper à la rotation des astreintes en dehors des heures normales de travail, y compris les fins de semaine, et agir comme principal point d’escalade lors des incidents critiques.\nCompétences Requises :\nLicence en systèmes d’information, informatique ou domaine connexe, obtenue auprès d’un établissement accrédité\n5 ans d’expérience en DevOps ou en support applicatif\nMaîtrise de l’environnement Unix/Linux\nCompétences en diagnostic réseau et expérience avec les réseaux et les technologies de messagerie en temps réel (multicast, TCP/IP, UDP, SNMP)\nCompétences en scripting : Perl, Python ou shell Unix\nCapacité à dépanner, analyser et communiquer les analyses de causes profondes (root cause analysis) aux parties prenantes\nCompétences Souhaitées :\nConnaissance et expérience du secteur bancaire.\nExpérience avec les dépôts de code source et d’artefacts binaires, les outils de compilation et les pratiques CI/CD (Git, Artifactory, Jenkins, Docker, etc.), ainsi qu’avec les technologies de traitement et de diffusion de données telles que Spark, Kafka, etc.\nUne expérience avec des outils d’automatisation et de gestion de configuration tels que Puppet, Chef ou Ansible constitue un atout.\nExpérience pratique avec des outils d’entreprise tels que Grafana, Dynatrace, AppDynamics et BMC, entre autres.\nExpérience en développement logiciel, particulièrement dans le domaine de l’automatisation. La maîtrise de langages de script comme Bash et Python, ainsi que de langages compilés tels que C, C#, Java, Scala et Go, est particulièrement pertinente, bien que d’autres langages soient également acceptés.\nBonne compréhension des architectures logicielles et systèmes modernes, incluant notamment l’équilibrage de charge (load balancing), les files d’attente (queueing), la mise en cache (caching), les modes de défaillance des systèmes distribués, les microservices et concepts connexes.\nUne expérience pratique de l’exploitation et du support de systèmes en ligne à grande échelle constitue un avantage important\nChez mtrois, nos valeurs soutiennent des coéquipiers courageux, des moteurs d'aiguilles et des champions de l'apprentissage tout en s'efforçant de soutenir la santé et le bien-être de tous les employés. Nous sommes très fiers de célébrer la diversité de chaque individu qui contribue à faire de mtrois l'entreprise qu'elle est aujourd'hui et sera à l'avenir. Nous valorisons la diversité tant au sein de mtrois qu'avec nos entreprises partenaires, et nous sommes fiers de fournir un environnement où tous nos collègues peuvent s'épanouir. Cela signifie promouvoir une forte culture d'égalité mais, surtout, d'inclusion.\nLes candidats doivent être actuellement autorisés à travailler au Canada à temps plein. L'entreprise ne parrainera pas les candidats pour des visas de travail\n**English Translation**\n**Must be local to Montreal**\nWant to work in technology at an investment bank?\nWe are looking for someone to be a part of a dynamic team as a Production Support Analyst for one of our clients who is:\nInterested in distributed systems and working with high-scale services.\nLikes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better.\nEnjoys new technological challenges and solving hard problems.\nBelieves that a team working well together is truly smarter than the single smartest person on that team.\nAspires to grow as a person, as a teammate, and as a production support lead.\nAspires to lead a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems.\nHas grit, drive and a deep feeling of ownership.\nAbout mthree:\nSince 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide.\nCore Services\nConsulting and Advisory\nManaged Services\nAlumni Graduate Program\nAlumni Pro Program\nWe have a global presence and are experts in delivering exceptional quality to our client base, providing consulting services across Risk, Regulation & Compliance; Vendor Products; Application Support; Application Development; Cyber & Information Security; Data Science and DevOps areas.\nOur Expert program offers experienced professionals access to top roles in tech, finance, aviation and insurance. Join us to work on groundbreaking technology projects, from international trading platforms to critical applications for leading airlines. We recruit professionals who are eager to fast-track their careers in technology or operations within prestigious global organizations.\nResponsibilities:\nYou will work closely with engineering/development teams to handle problem management - design, build, and maintain systems and help them decide on products to use, schema design and query tuning.\nYou will troubleshoot issues across the entire stack: hardware, software, application and network.\nYou will mentor other team members on standard methodology for everything from monitoring to troubleshooting complex code and database issues.\nYou will identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services.\nYou will need to spend most of your time on and around leading the production support team and eventually leading to SRE improvements towards the stability of the plant.\nRepresent the RPE organization in application design reviews and operational readiness exercises for new and existing services.\nParticipate in weekend and off hours on-call rotation, and as lead be point of escalation during critical incident\n\nSkills Required:\nBachelor in Computer Science, Computer Engineering or related technology field\nMinimum of 1-3 years practical experience in Production support or similar role. Able to work in fast paced, time critical and domain intensive role.\nKnowledge of ITIL Principles is a must, Knowledge in SDLC is a must\nKnowledge in Agile development practices is a must\nKnowledge of Finance to communicate effectively with business clients as well as internal/external stakeholders.\nKnowledge of UNIX/LINUX operating system level concepts such as processes, memory allocation, and the network stack and commands.\nMust be hands-on in PL/SQL, Shell Scripting, Python, Perl\nKnowledge of MongoDB, NoSQL DB, Alerting tools, Monitoring tools, Ticketing service\nExpert level knowledge in SQL server, Sybase and DB2\nKnowledge in scheduling tools such as AutoSys, Crontab, Control-M\nMust thrive in a high-pressure environment and enjoy working on new challenges.\nSkills Desired:\nKnowledge and experience in the banking industry.\nExperience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc. and data streaming technologies like Spark, Kafka etc.\nAny experience on automation/configuration management systems like Puppet, Chef, Ansible is an advantage.\nHands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, and BMC etc.\nExperience in software development: automation-related experience valued in particular. Scripting languages such as bash, python, compiled languages such as C, C#, JAVA, Scala and Go are most relevant but others are acceptable.\nAwareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, and so on.\nPractical experience running large-scale online systems is always an advantage.\nAt mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. 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