IT Support Analyst

Step into tech at the heart of a global luxury fashion house! We’re recruiting on behalf of an iconic luxury fashion house  for a confident, outgoing IT Support Analyst to deliver premium 2nd line support in a fast-paced, design-led environment. This is a high-visibility, people-facing role  - ideal for someone energetic, proactive and comfortable being on the floor, not behind a desk.

What You’ll Do

• Deliver high-quality 2nd line IT support to internal teams (face to face, phone & email)
• Own incidents and requests end-to-end using ServiceNow, meeting SLA targets
• Communicate clearly and confidently with users at all levels, including senior leadership
• Support laptops, mobile devices, meeting rooms and collaboration tools
• Install, image and deploy laptops, iPhones, iPads & MacBooks
• Troubleshoot hardware, software and basic network issues
• Create knowledge articles and actively share best practice
• Work closely with business users, third parties and IT colleagues across sites

Tech You’ll Work With

• Microsoft Active Directory, O365, Intune & Azure
• Teams & meeting room technology
• Windows & Apple device builds and support
• Remote support tools (Bomgar, RDP)
• Printing & scanning (MFP/MFA/Zebra)
• Basic networking knowledge

Requirements

• Extroverted, approachable and confident  - you enjoy talking to people
• Hands-on and proactive  - this is not a passive or work-shy role
• Excellent verbal and written communication skills;
• Comfortable in a fast-paced, high-expectation environment
• ITIL  v3 Foundation (minimum)
• Organised, detail-focused and reliable
• Interest or experience in luxury fashion or premium brands  is a plus
• Smart business appearance and pride in presentation

How to Apply

• Apply via the form below.
• Complete our online assessment (link sent via email).
• Engage in phone and video interviews with our friendly talent team.
• Interview with our client.

Diversity and Inclusion at mthree

At mthree, we celebrate diversity and foster an environment where everyone can thrive. We value inclusion, equality, and the health and well-being of all employees, ensuring our culture supports courageous teamwork, continuous learning, and making an impact.

The successful candidate must have the right to work in the UK by the start of their employment and for the full duration of the training and placement period, which is 26 months.