{"id":137717,"url":"https://alion.io/job/mthree-junior-production-support-analyst-hong-kong","title":"Junior Production Support Analyst - Hong Kong","company":{"id":456041,"name":"Mthree","domain":"mthree.com","url":"https://alion.io/company/mthree-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":15,"ghost_share":0,"stale_share":0.533,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":48000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C++","optional":false},{"name":"Db2","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2025-10-15T10:59:31Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-11-05T01:30:30Z","board_verified":true,"closed_at":null,"days_open":385,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":385},"description":"About the Team:\nWe are looking for a talented individual to join our client's FIC Production Management team to provide 1st - 3rd line support for Fixed Income trading systems.\nThis is a production level two support role in Fixed Income Sales & Trading, supporting our client's trading plant. The trading product offering provides internal and client users with a wide range of trading strategies including benchmark trading, smart order routing, discretionary strategies and internalization of flow, covering listed interest rates, credit and derivatives instruments.\nPosition Description:\nProduction Support Analysts are responsible for ensuring optimal performance and stability of Front Office pricing, trading, and risk management applications across multiple product lines.\nThe role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of trading technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.\nCore Responsibilities:\nMonitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.\nManage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failures.\nEnsure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.\nFacilitate root cause investigations and manage the implementation of corrective and preventative measures.\nPartner with development teams to drive stability, operational excellence, and a culture of efficiency.\nEnsure team knowledge is current and forward-looking.\nRespond to regulatory and compliance issues with urgency.\nLiaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.\nReview, execute, and verify production changes in strict accordance with procedures defined in change documents.\nTake an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.\nLeverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.\nSkills Required:\nBachelor’s degree in Computer Science or related field from an accredited college or university\nA passion for Financial Markets\nSolid communication skills for facing off both to IT and business teams\nStrong understanding of server, storage, MQ, and application technologies (Java, .NET, C++)\nAble to troubleshoot, problem solver, analytical\nProficiency with Linux\nStrong SQL databases experience such as Sybase, DB2, Oracle); able to search log files and compose SQL queries.\nNetwork diagnostic skills and experience with networks and realtime messaging technologies (multicast, TCP/IP, UDP, SNMP)\nStrong scripting skills, like Perl, Python, or UNIX shell.\nExcellent spoken and written English communication skills.\nSkills Desired:\nExperience providing application support for mission-critical applications\nWhat you'll get:\nTraining before your placement\nA generous graduate salary\nPay rise after 12 months to reflect your progress.\nOngoing training and support.\nValuable industry experience. Ultimately, a foot in the door to build your career in an in-demand niche.\nHow to apply:\nApply below to tell us a bit about you.\nComplete the online assessment (we’ll send you a link by email).\nComplete the interviews with our friendly talent team over the phone and video.\nLastly, you’ll interview with our client.\nWe take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We never want people to change - only add to the amazing mix of people that work for mthree.\nQuestions about our program and roles? 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