{"id":137714,"url":"https://alion.io/job/mthree-production-support-analyst","title":"Production Support Analyst","company":{"id":456041,"name":"Mthree","domain":"mthree.com","url":"https://alion.io/company/mthree-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":17,"ghost_share":0,"stale_share":0.471,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-05-15T18:15:03Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-29T15:11:29Z","board_verified":true,"closed_at":null,"days_open":167,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":166},"description":"**Looking for local candidates**\nWant to work in technology in the financial industry?\nWe are looking for a Production Support Analyst to join our client's team in NYC. This is a position of Production Management team in NY supporting the Client Portfolio Risk and Margin plant that covers both the Institutional and ETrade Margin and Risk business across PB Hedge Funds, OTC Derivatives, Listed, Commodities and FX desks, including weekend oncall and business escalation.\nThe Production Management team is the global group responsible for ensuring optimal performance and stability of applications and infrastructure providing critical IT services to multiple businesses and product lines. The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of our client's technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.\nAbout mthree:\nSince 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide.\nCore Services:\nConsulting and Advisory\nManaged Services\nAlumni Graduate Program\nAlumni Pro Program\nWe have a global presence and are experts in delivering exceptional quality to our client base, providing consulting services across Risk, Regulation & Compliance; Vendor Products; Application Support; Application Development; Cyber & Information Security; Data Science and DevOps areas.\nOur Expert program offers experienced professionals access to top roles in tech, finance, aviation and insurance. Join us to work on groundbreaking technology projects, from international trading platforms to critical applications for leading airlines. We recruit professionals who are eager to fast-track their careers in technology or operations within prestigious global organizations.\nResponsibilities:\nMonitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally, ensure issues are tracked through to resolution.\nEnsure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.\nFacilitate root cause investigations and manage the implementation of corrective and preventative measures.\nManage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.\nPartner with development teams to drive stability, operational excellence, and a culture of efficiency.\nEnsure team knowledge is current and forward-looking.\nRespond to regulatory and compliance issues with urgency.\nLiaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.\nReview, execute, and verify production changes in strict accordance with procedures defined in change documents.\nTake an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.\nLeverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.\nRequired Experience:\nStrategic mindset with specific focus on tooling, automation, and efficiency\nAble to troubleshoot, problem solver, analytical\nProficiency with Linux\nProficiency with Databases\nStrong scripting skills, like Perl, Python, or UNIX shell.\nNetwork diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)\nExcellent spoken and written English communication skills.\nBachelor’s degree in Computer Science or related field from an accredited college or university.\nDesired Skills:\nExperience providing application support for mission-critical applications\nGood working knowledge of trading and risk management business concepts\nFamiliarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)\nFamiliarity with Cloud technologies and supporting applications hosted on cloud\nAt mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion.\nWe are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The base pay rate for this position is $85,000- $120,000 USD. \nThis pay rate represents mthree's good faith and reasonable estimate of the base pay for this role at the time of posting and based on the locations listed in the job advertisement. It is anticipated that qualified candidates selected for a placement will receive this pay rate as a starting salary once onsite with the mthree client, however, the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. \nApplicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas.","description_format":"text","description_chars":5795,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","IT Staffing & Staff Augmentation","IT Training & Certification"],"lifecycle":[{"event":"open","at":"2026-05-15T18:15:03Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.374,"p_room":0.28,"age_days":166,"expected_fill_days":68,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/mthree-production-support-analyst","json_url":"https://alion.io/job/mthree-production-support-analyst.json","meta":{"generated_at":"2026-10-29T18:49:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27928,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456041},"rest":"https://alion.io/mcp/rest/get_company?id=456041"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmthree-production-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmthree-production-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmthree-production-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mthree-production-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmthree-production-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":137714}},{"tool":"search_jobs","arguments":{"company":"mthree.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":137714},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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