{"id":2979837,"url":"https://alion.io/job/mtm-customer-care-representative-wfh-minnesota","title":"Customer Care Representative - WFH Minnesota","company":{"id":1859599,"name":"MTM","domain":"mtm-inc.net","url":"https://alion.io/company/mtm-inc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T13:15:52Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join Our Team at MTM Health!\nAt MTM Health, it’s more than just a ride-it’s personal. We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise.\nAs part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.\nWhy MTM Health?\nMake a meaningful difference every day.\nJoin a team that values your ideas and contributions.\nBe part of a company that exceeds NCQA standards for customer service.\nEnjoy a supportive environment with multilingual services available 24/7, 365 days a year.\nIf you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers-together!\nPosition Title: Customer Care Representative\nLocation: Remote Minnesota\nHourly Rate: $16.50\nWhat Will Your Job Look Like?\nThe Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.\nAll you need for the Customer Care Representative role is:\nMust currently reside in Minnesota\n1 year of Call Center experience\n6 months Customer Service experience\nBasic typing/computer experience with excellent navigational skills\nHigh speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited\nA quiet space within the home free of distractions including caretaking of any kind\nYour Potential. Our Mission.\nAt MTM Health, you’re not just part of a team-you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.\nWe don’t talk about a better workplace - we make it happen.\nBenefits without Barriers\nTo show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.\nHealth, Dental and Vision Insurance\nLife and Disability Insurance\n401(k) Retirement Plan with Company Match\nFSA and HSA Savings Plans\nWellness Program with Incentives\nVoluntary & Ancillary Plans\nAdditional Perks\nPay on Demand\nPaid Time Off and Holiday Pay\nBirthday Holiday\nMaternity/Paternity Leave\nContinuing Education Reimbursement Program\nMTM Perks Discount Program\nCareer Development Programs\nAt MTM, we believe that taking care of our employees-and the people they love-is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people-first benefits program designed to support every stage of your wellness journey.\nMTM Health is Proud to be an Equal Opportunity Employer\nMTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. 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