{"id":3947836,"url":"https://alion.io/job/mtm-director-client-operations","title":"Director, Client Operations","company":{"id":1859599,"name":"MTM","domain":"mtm-inc.net","url":"https://alion.io/company/mtm-inc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Middleton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-07T00:00:00Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-08T22:53:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"What will your job look like?\nThe Director, Client Operations (Known internally within MTM Health as Director, Operations) will play a key role in the management, training, and development of staff as well as coordinating with the Wisconsin General Manager on short and long-term strategic processes by partnering with other MTM departments.\nThe ultimate objective of this position is to monitor the day-to-day activity of local Wisconsin departments, including but not limited to: Ombuds, ETO, Quality Management, Travel Training, and Contact Center staff. The Director, Client Operations ((Known internally within MTM Health as Director, Operations) will ensure the safest and highest quality transportation experience for passengers while adhering to specific health plan protocols and MTM policies/procedures and staying within budget.\nLocation: This is a hybrid position located at our Middleton, WI location.\nWhat you’ll do:\nProvide daily guidance and support for direct and non-direct reports\nMonitor local Wisconsin departments and staff activities to ensure they are working as efficiently as possible to achieve departmental goals\nServe as a central point of contact for the WI client. Actively participate in or lead client meetings ensuring client satisfaction\nCoordinate comprehensive updates and responses to the client on all escalated complaints and accidents / critical incidents\nServe as the regional owner of the gas mileage reimbursement and meals & lodging processes\nCollaborate with the logistics team to improve quality of services: decrease complaints, improve on-time performance, lower costs, and increase satisfaction with services\nEnsure all program activities are being performed accurately and consistently to ensure the program’s ongoing contractual and institutional compliance.\nMeet regularly with facilities, advocacy agencies, and internal departments to ensure safe and quality transportation services are being delivered\nPerform audits of functions as appropriate, tracking the results, per established guidelines\nCollaborate with internal stakeholders to establish the departmental business rules that will provide the foundation of the program’s data quality, processing and improvement plan\nOversee ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with business objectives and goals\nManage expectations and communications with leaders at the home office\nEnsure good working relationships and high levels of communication among office staff, MTM departments, Client, stakeholders, and other vendors working within the defined contracts\nConduct project status meetings to identify problems and ensure that deliverables are met \nOther duties as assigned\nWhat you’ll need:\nExperience, Education & Certifications:\nHigh school diploma or G.E.D. equivalent\nBachelor’s degree in Business Administration (or equivalent experience) in a related field\n8+ years in an Operational or logistics role\n5 years’ experience in a supervisory/management role\nMust possess a valid driver’s license\nSkills:\nPositive attitude and proven ability to work well with all levels of the organization \nEffective use of judgement to prioritize focus areas and day to day tasks\nWillingness to embrace difficult situations\nIndependently maintain and hold others accountable for best-in-class results and the highest of standards\nAbility to lead and effect change through influence\nEffectively uses (objective) data vs. hyperbole or “common-knowledge” to evaluate operation performance\nExcels at identifying and leveraging the correct data to identify and solve problems\nAnticipates problems before they occur and creatively solves problems while balancing the need stay within both contractual guidelines and MTM policies and procedures\nAbility to teach, coach and motivate staff\nAbility to build and maintain good relationships with community agencies and other critical stakeholders\nSolid interpersonal and team-building skills to effectively communicate with internal and external customers\nProactive and creative techniques in solving problems\nExcellent organization skills with the ability to manage multiple concurrent projects. Project planning, scheduling, tracking and coordination \nAbility to think creatively and use various methods in problem solving\nProficient with the Microsoft Suite\nSelf-starter with the initiative to identify and act upon opportunities without direction\nCommunicate professionally and clearly both in person and in writing\nEasily adaptable to ever changing environment and requirements\nFlexibility in work schedules\nAbility to maintain high level of confidentiality\nRegular attendance\nEven better if you have...\nPrevious experience working with Medicaid and/or State programs preferred\nProject Management certification a plus\nPrior experience in the transportation industry a plus\nWhat’s in it for you:\nHealth and Life Insurance Plans\nDental and Vision Plans\n401(k) with a company match\nPaid Time Off and Holiday Pay\nMaternity/Paternity Leave\nCasual Dress Environment\nTuition Reimbursement\nMTM Perks Discount Program \nLeadership Mentoring Opportunities \nAt MTM, we believe that taking care of our employees-and the people they love-is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people-first benefits program designed to support every stage of your wellness journey.\nSalary Min: $80,000\nSalary Max: $100,000\nThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.\nEqual Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.","description_format":"text","description_chars":6225,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Ambulance & Medical Transport"],"lifecycle":[{"event":"open","at":"2026-11-08T22:53:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":32,"reasons":["conf:1","win:early"],"computed_at":"2026-11-09T00:33:30Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/mtm-director-client-operations","json_url":"https://alion.io/job/mtm-director-client-operations.json","meta":{"generated_at":"2026-11-09T00:33:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1166,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1859599},"rest":"https://alion.io/mcp/rest/get_company?id=1859599"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmtm-director-client-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmtm-director-client-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmtm-director-client-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mtm-director-client-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmtm-director-client-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3947836}},{"tool":"search_jobs","arguments":{"company":"mtm-inc.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3947836},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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