{"id":2126789,"url":"https://alion.io/job/mtm-inc-corporate-dispatcher","title":"Corporate Dispatcher","company":{"id":1859599,"name":"MTM","domain":"mtm-inc.net","url":"https://alion.io/company/mtm-inc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-22T04:56:17Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"At STAT Courier, we believe there is a better way to deliver what’s important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together.\nWhat will your job look like?\nThe Corporate Dispatcher serves as the primary point of coordination between clients, drivers, subcontractors, and internal teams, ensuring accurate, efficient, and timely delivery of courier services. This role is critical for on-time performance, client satisfaction, and day-to-day operational continuity. The Corporate Dispatcher actively communicates with drivers, responds to client requests, schedules on-demand trips, monitors trips and routes in real time, identifies and takes initial action on coverage gaps, escalate unresolved issues to the Lead Dispatcher or Supervisor to ensure service continuity. This role maintains proactive communication to uphold STAT’s high standards of reliability, responsiveness, and care.\nShift: Monday-Friday: 12 pm to 8:30 pm \nLocation: 16 Hawkridge Circle Lake St. Louis, MO 63367\nWhat you’ll do:\nDispatch and Route Coordination\nSchedule and assign daily courier trips and routes including weekends, after hours, and holidays to ensure optimal efficiency and driver coverage\nMonitor drivers and routes through scheduling software in real time to track progress and proactively anticipate the need to make schedule adjustments, reroute as needed, and resolve service interruptions\nEnsure timely, accurate, and complete trip documentation (proof of delivery, signatures, notes, memos, photos, etc.), proper laboratory and pharmaceutical product temperature monitoring, bar code scanning, and log updates\nAdjust driver assignments to meet changing priorities, volume spikes, or emergencies\nMonitor and track driver availability, coverage levels, and service-level performance, proactively identifying and escalating gaps that may impact on time delivery\nReconcile trip manifests and ensure all trip data is included, (e.g. pick-up/drop-off times, pictures, bar code scanning, and temperature logs) is accurately recorded, and corrected in the dispatch systems and client databases within required timeframes\nProvide on-road support and guidance to drivers, including directions, traffic conditions, road conditions, weather and troubleshooting\nAssist with onboarding and training new drivers and dispatchers on procedures, technology, and company protocols\nDemonstrate the ability to think critically, solve problems and deescalate conflicts\nClient Service and Communication\nServe as the first point of contact for client inquiries, requests, and issue resolution\nMaintain courteous, professional, and timely communication with clients, drivers, vendors, etc. via all communication methods (phone, text, chat and email)\nProvide status updates to clients on any trip delays, rescheduling, and or cancellations including inclement weather planning and road conditions, confirmation of deliveries, and timely problem escalation\nRecord all client interactions and service details in dispatch software\nPartner with account managers to identify and resolve recurring service concerns\nIncident and Accident Reporting\nDocument and report all incidents, accidents, and service interruptions to management promptly\nParticipate in accident/incident response protocols and ensure proper escalation and follow-up\nOperational Support\nEnsure all required trip and driver data is entered accurately into dispatch systems\nAll methods of communication are handled in accordance with established KPIs and performance standards\nCoordinate with billing and operations for driver compliance, pay accuracy, and documentation\nPrepare shift handoff reports and communicate critical updates to the next dispatcher or lead\nSupport continuous improvement initiatives focused on reducing service delays and errors\nPerformance and Quality\nMonitor key performance indicators (KPIs) such as on-time delivery, accuracy, and route efficiency\nProvide feedback on driver performance, recognition, and assist with service evaluations\nIdentify and escalate issues that could impact delivery performance or client satisfaction\nParticipate in periodic service evaluations and contribute ideas for service improvements\nCollect client feedback to track and identify service improvement opportunities\nTechnology Utilization\nEffective and timely operation of dispatch and scheduling software, communication methods, and data analysis tools\nUtilize GPS/GIS systems for route optimization and tracking\nEnsure all trips on the dispatch board are properly dispatched and closed on time per trip requirements\nWhat you’ll need:\nExperience, Education & Certifications:\nHigh School Diploma or G.E.D.\nMinimum 1-3 years of experience in Client Services, Data Entry, or Dispatch\nExperience in developing, promoting and building key relationships with all key stakeholders\nStrong organizational and multitasking abilities in a high-volume environment\nSkills:\nThorough knowledge of the courier industry and ability to use proper terminology\nKnowledge of cost analysis and budgets\nAbility to maintain high level of confidentiality\nDetail oriented and ethical\nExemplary interpersonal and communication skills\nModerate to advanced computer skills\nStrong organization skills and ability to identify, prioritize and respond to multiple deadlines\nWorks independently and demonstrates effective problem-solving skills\nDemonstrate leadership skills, including but not limited to delegating, planning and coaching\nAbility to handle questions and resolve issues in a constructive manner\nAdaptability to learn new systems\nExcellent verbal and written communication skills\nReliable, punctual, and attentive to detail\nWhat’s in it for you:\nHealth and Life Insurance Plans\nDental and Vision Plans\n401(k) with a company match\nPaid Time Off and Holiday Pay\nMaternity/Paternity Leave\nCasual Dress Environment\nLeadership Mentoring Opportunities\nSalary Min: $19/HR\nSalary Max: $19/HR\nThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.\nEqual Opportunity Employer: STAT Courier is an equal opportunity employer. STAT Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. 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