{"id":3345218,"url":"https://alion.io/job/mtm-transit-in-office-customer-service-rep-2","title":"In-Office Customer Service Rep","company":{"id":1991872,"name":"MTM Transit","domain":"mtmtransit.com","url":"https://alion.io/company/mtmtransit","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":13,"ghost_share":0,"stale_share":0.692,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orange, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-27T16:58:26Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T12:29:09Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Make a Difference\nAt MTM Transit, you’re not just part of a team-you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.\nWhat Will Your Job Look Like?\nThe In-Office Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s, handle numerous other customer requests, and receptionist and administrative support.\nLOCATION: In-Office Mon-Fri at 1347 W Trenton Ave Orange, CA 92867\nWhat you’ll do:\nHandle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels\nProvide top-quality customer service experience to a diverse customer population\nEnter Customer Contact information into appropriate software system, ensure accuracy of data entries\nConduct outbound phone calls\nSchedule trips in the most cost effective manner\nMeet job specific key performance indicators and goals\nRespond to all inquiries within a timely and professional manner\nRespond and document customer complaints\nProvide support on special projects as needed\nMaintain daily customer scheduling for Eligibility staff\nCollect, track and maintain all monies collected for replacement IDs\nMaintain confidentiality and comply with HIPPA regulations\nAnticipate needed supplies and order replacement supplies in a timely manner\nManage all office equipment, including printers and photocopier, serving as point of contact for Vendors\nMaintain vendor files, monitor service and recommend alternative suppliers as appropriate\nDesign filing systems, document scanning and ensure they are maintained and up-to- date electronically\n Provide comprehensive reception coverage while maintaining a high level of professionalism\nEnsure all staff and visitors are greeted in a pleasant and professional manner\nProject a professional image of MTM\nEstablish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public\n Communicate professionally with Leadership both internally and externally\nAssist with check-in for In person assessments\nTake photos of all customers and create identification cards\nMaintain program spreadsheets\nSome contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs. As skills progress, may be selected to perform in a team lead role to support Supervisor and team when needed\nRegular attendance required for assigned shifts and as outlined by MTM’s attendance policy\nWhat you’ll need:\nExperience, Education & Certifications:\nHigh School diploma or G.E.D equivalent\n1 year of customer service experience\nSkills:\nAbility to type 30 wpm\nAcquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures and MTM’s Transportation Provider Network\nAdhere to all established MTM and Employee Handbook guidelines\nKnowledge of Microsoft Outlook, Word and Excel\nAbility to maintain a high level of confidentiality\nAbility to multi-task accurately\nDemonstrate effective problem solving skills\nMaintain positive & professional attitude\nAbility to work in multiple software systems at once along with strong computer navigation skills\nExemplary communication and phone skills\n Excellent customer service skills\nExcellent organizational skills\nAbility to work independently and as part of a team\nAbility to identify with customer needs and circumstances\nAbility to handle multiple tasks and situations in a fast pace environment\nKnowledge of Trapeze software preferred\nEven better if you have...\nCollege Degree\n6 months of working in a customer service contact center inbound calls\nBilingual in Spanish\nWhat’s in it for you:\nHealth and Life Insurance Plans\nDental and Vision Plans\n401(k) with a company match\nPaid Time Off and Holiday Pay\nMaternity/Paternity Leave\nCasual Dress Environment\nTuition Reimbursement\nMTM Perks Discount Program \nLeadership Mentoring Opportunities \nAt MTM, we believe that taking care of our employees-and the people they love-is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people-first benefits program designed to support every stage of your wellness journey.\nMinimum Salary: $22/hr\nMaximum Salary: $22/hr\nThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.\nEqual Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.","description_format":"text","description_chars":5729,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Ambulance & Medical Transport"],"lifecycle":[{"event":"open","at":"2026-10-27T16:58:26Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":8,"expected_fill_days":37,"reasons":["conf:5","stale_co","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/mtm-transit-in-office-customer-service-rep-2","json_url":"https://alion.io/job/mtm-transit-in-office-customer-service-rep-2.json","meta":{"generated_at":"2026-11-05T21:38:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1785,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1991872},"rest":"https://alion.io/mcp/rest/get_company?id=1991872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmtm-transit-in-office-customer-service-rep-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmtm-transit-in-office-customer-service-rep-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmtm-transit-in-office-customer-service-rep-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mtm-transit-in-office-customer-service-rep-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmtm-transit-in-office-customer-service-rep-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3345218}},{"tool":"search_jobs","arguments":{"company":"mtmtransit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3345218},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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