{"id":1520154,"url":"https://alion.io/job/mtm-transit-no-show-specialist","title":"No Show Specialist","company":{"id":1991872,"name":"MTM Transit","domain":"mtmtransit.com","url":"https://alion.io/company/mtmtransit","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":13,"ghost_share":0,"stale_share":0.923,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyattsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-20T03:53:43Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Make a Difference\nAt MTM Transit, you’re not just part of a team-you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.\nWhat Will Your Job Look Like?\nThe No Show Specialist is responsible for general departmental support to the Quality Management staff, including prompt responses to all no show and late inquiries received. This position is responsible for the clear and accurate documentation, tracking, monitoring and reporting of all no show activities for designated MTM clients.\nLocation: 4100 Garden City Dr, Hyattsville, MD 20785\nHours: Monday - Friday: 7:00am - 3:30pm EST (Saturday and Sunday off)\nWhat You’ll Do:\nReview and document various trips daily to ensure that the MetroAccess protocols and procedures are being documented accurately\nResponsible for managing late cancellation and no-show review processes\nTelephone point of contact for customers who wish to dispute or excuse a trip deemed to be in violation of the No Show Policy\nResponsible for updating system with proper code changes\nResponsible for mailing warning and suspension letters via regular and certified mail\nEnsure thorough and concise documentation of all no show activities per Client contracts\nEnter data entry in applicable data tracking system to ensure accuracy\nAssist with the development of recommendations for improvement and enforcement of all Client no show policies\nJob share with other members of the department to ensure adequate coverage at all times\nProvide departmental support for various quality functions as needed\nOther duties as assigned\nRegular attendance required\nWhat You’ll need:\nHigh school diploma or G.E.D. equivalent\nTyping skills 30 wpm\nMinimum 6+ months previous customer service experience\nEven better if you have...\nKnowledge of Microsoft Outlook, Word and Excel\nWiliness to learn Trapeze system\nExcellent communication skills, with an emphasis on grammar and spelling\nAbility to tactfully question and obtain information\nDemonstrated ability to handle multiple priorities\nExcellent organizational and interpersonal skills\nSuperior problem solving skills\nExtensive knowledge of Client protocol and procedures, preferred\nAbility to maintain high level of confidentiality\nWillingness to commit to the departmental goals and meet deadlines consistently\nWhat’s in it for you:\nHealth and Life Insurance Plans\nDental and Vision Plans\n401(k) with a company match\nFlexible Scheduling\nPaid Time Off and Holiday Pay\nMaternity/Paternity Leave\nCasual Dress Environment\nTuition Reimbursement\nMTM Perks Discount Program\nLeadership Mentoring Opportunities\nPay: $20.00/hr\nThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.\nEqual Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.","description_format":"text","description_chars":3659,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Public Transport","Exhibitions"],"lifecycle":[{"event":"open","at":"2026-09-30T11:23:55Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.472,"p_room":0.75,"age_days":21,"expected_fill_days":30,"reasons":["conf:1","stale_co","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/mtm-transit-no-show-specialist","json_url":"https://alion.io/job/mtm-transit-no-show-specialist.json","meta":{"generated_at":"2026-10-20T06:42:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7382,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1991872},"rest":"https://alion.io/mcp/rest/get_company?id=1991872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmtm-transit-no-show-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmtm-transit-no-show-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmtm-transit-no-show-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mtm-transit-no-show-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmtm-transit-no-show-specialist"}]}