{"id":3561738,"url":"https://alion.io/job/mtm-transit-quality-coordinator","title":"Quality Coordinator","company":{"id":1991872,"name":"MTM Transit","domain":"mtmtransit.com","url":"https://alion.io/company/mtmtransit","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":13,"ghost_share":0,"stale_share":0.923,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyattsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-07T04:17:18Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Make a Difference\nAt MTM Transit, you’re not just part of a team-you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.\nWhat Will Your Job Look Like?\nThe Quality Coordinator is responsible for managing complaints in accordance with WMATA (Washington Metropolitan Area Transit Authority) requirements and MTM Quality Management policies and procedures.\nLocation: 4100 Garden City Dr, Hyattsville, MD 20785.\nPay: $22.00/hr\nWhat You’ll Do:\nDocument, review, investigate, and follow up on all MetroAccess complaints\nEnter complaints submitted via phone, fax, mail, email, or voice mail in applicable data tracking systems\nFollow up immediately on responses that are not submitted within the specified timeframe and enforce disciplinary measures as needed\nTriage issues, complaints, unusual trip circumstances, and determine appropriate action\nDocument all educations and actions taken in response to complaints\nNotify Complainant of resolution and their appeal rights as necessary\nReport all uncorrected or reoccurring service deficiencies to MTM Leadership\nWhat You’ll need:\nHigh school diploma or G.E.D. equivalent\nMinimum 1+ years customer service experience\nTyping skills of 30 wpm\nEven better if you have...\nKnowledge and ability to learn Microsoft Outlook, Word, Excel and Trapeze\nExcellent communication skills, with an emphasis on grammar and spelling\nAbility to tactfully question and obtain information\nDemonstrated ability to handle multiple priorities\nExcellent organizational and interpersonal skills\nSuperior problem-solving skills\nAbility to maintain high level of confidentiality\nWhat’s in it for you:\nHealth and Life Insurance Plans\nDental and Vision Plans\n401(k) with a company match\nFlexible Scheduling\nPaid Time Off and Holiday Pay\nMaternity/Paternity Leave\nCasual Dress Environment\nTuition Reimbursement\nMTM Perks Discount Program\nLeadership Mentoring Opportunities\nAt MTM, we believe that taking care of our employees-and the people they love-is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people-first benefits program designed to support every stage of your wellness journey.\nThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.\nEqual Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. 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