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This role is pivotal in ensuring customer satisfaction by managing product orders and coordinating service calls. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a strong ability to multitask in a fast-paced environment.\nKey Responsibilities:\nOrder Management: Handle customer inquiries regarding product offerings, availability, and pricing. Process orders accurately and efficiently, ensuring timely delivery.\nService Scheduling: Coordinate and schedule service calls for window installations, repairs, and maintenance. Communicate with customers to confirm appointments and provide updates as needed.\nCustomer Support: Provide exceptional customer service by addressing concerns, resolving issues, and offering solutions to enhance the customer experience.\nData Entry: Maintain accurate records of customer interactions, orders, and service requests in the company's database.\nFollow-Up: Ensure customer satisfaction by conducting follow-up calls post-service to confirm the resolution of issues and gauge customer satisfaction.\nCross-Department Collaboration: Work closely with the sales, operations, and logistics teams to ensure seamless order processing and service scheduling.\nQualifications:\nExperience: 2+ years of experience in customer service, preferably in the window or home improvement industry.\nSkills: Strong communication skills, both written and verbal. Proficiency in Microsoft Office Suite and CRM software.\nAbilities: Ability to manage multiple tasks simultaneously, with a strong attention to detail. Capable of working independently as well as part of a team.\nEducation: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.\nBenefits:\nCompetitive salary and bonus structure\nHealth, dental, and vision insurance\nJob Type: Full-time\nBenefits:\nDental insurance\nHealth insurance\nVision insurance\nWork Location: In person","description_format":"text","description_chars":2075,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T12:59:32Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.203,"p_room":0.28,"age_days":35,"expected_fill_days":17,"reasons":["conf:2","agency","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/mtmllc-customer-service-rep","json_url":"https://alion.io/job/mtmllc-customer-service-rep.json","meta":{"generated_at":"2026-10-15T12:00:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18421,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418081},"rest":"https://alion.io/mcp/rest/get_company?id=4418081"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmtmllc-customer-service-rep"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmtmllc-customer-service-rep"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmtmllc-customer-service-rep"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mtmllc-customer-service-rep\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmtmllc-customer-service-rep"}]}