{"id":2919528,"url":"https://alion.io/job/mtn-ghana-coordinator-digital-services-2","title":"Coordinator, Digital Services","company":{"id":177591,"name":"MTN Ghana","domain":"mtn.com.gh","url":"https://alion.io/company/mtn-ghana","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Accra, Ghana"],"countries":["GH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":15500,"period":"year","method":null,"sample_n":15479},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-30T00:00:00Z","board_verified":false,"closed_at":null,"days_open":33,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":33},"description":"Coordinator, Digital ServicesCompany: MTN Ghana\nLocation: Accra, Ghana\nEmployment Type: Full-Time\nCompany Profile\nMTN Ghana is a leading telecommunications and digital services company committed to connecting people, enabling businesses, and accelerating Ghana’s digital transformation. Through innovative products, digital platforms, and customer-focused services, MTN Ghana continues to create opportunities that enrich the lives of individuals, businesses, and communities.\nMTN Ghana is seeking a proactive, customer-focused, and digitally minded professional to join its team as Coordinator, Digital Services.\n Latest Career Advice Mining Jobs in Ghana: Careers in the Gold Sector Oct 19, 2026 \n HR Jobs in Ghana: Careers in Human Resources Oct 18, 2026 \n How to Start a Delivery Business in Ghana: Costs, Requirements and Opportunities Oct 16, 2026 \n Teaching Jobs in Ghana: A Guide for Educators Oct 16, 2026 \n Role Overview\nThe Coordinator, Digital Services will support the effective operation, performance, and continuous improvement of MTN Ghana’s digital products and services.\nThe role will coordinate day-to-day digital service activities, monitor service performance, support product implementation and quality assurance, and work closely with internal teams, technology partners, and other stakeholders to deliver reliable and engaging digital experiences.\nThe successful candidate will contribute to service innovation, customer experience improvement, and the successful rollout of new and Group-led digital initiatives.\nKey Responsibilities1. Digital Service Operations & PerformanceCoordinate the day-to-day operation and performance of digital services to ensure reliable, secure, and customer-focused experiences.\n ✓ Supercharge Your Job Search Stand out to employers and get the most out of Jobs.com.gh. Complete these 4 quick steps: \n Register as a Candidate or sign in if you already have an account. \n Complete Your Profile Add your professional and contact details. \n Upload or Update Your CV Keep your latest CV ready for applications. \n Upgrade Your CV for Free Use our premium CV templates at no cost. \n\nMonitor digital service performance against agreed service levels, business requirements, and customer expectations.\n\nIdentify service issues, operational gaps, and opportunities for improvement and coordinate appropriate resolutions.\n\nSupport the continuous improvement of digital products, platforms, and customer journeys.\n\n2. Digital Product & Service ManagementSupport the management and lifecycle of MTN Ghana’s digital products and services.\n\nWork closely with product, technology, IT, network, marketing, and business teams to improve service functionality and performance.\n\nMonitor customer and user feedback and translate insights into recommendations for service enhancement.\n\nSupport the identification of opportunities to improve digital adoption, engagement, customer satisfaction, and business value.\n\n3. Partner & Stakeholder ManagementManage day-to-day relationships with digital service partners and support effective service delivery against agreed requirements.\n\nCoordinate with internal and external stakeholders to resolve operational challenges and maintain service continuity.\n\nTrack partner performance and escalate service issues where necessary.\n\nBuild productive relationships with stakeholders to support collaboration, innovation, and effective service delivery.\n\n4. Digital Service Implementation & OnboardingCoordinate the onboarding, implementation, and launch of new digital services and products.\n\nEnsure new services align with business objectives, customer requirements, technical standards, and stakeholder expectations.\n\nCoordinate implementation activities, timelines, dependencies, and deliverables across relevant teams.\n\nSupport the rollout and execution of Group-led digital products, platforms, and service initiatives within MTN Ghana.\n\n5. Testing, Quality Assurance & Continuous ImprovementLead and coordinate User Acceptance Testing (UAT) activities for digital products and services.\n\nWork with relevant teams to identify, document, track, and resolve defects and service issues.\n\nSupport quality assurance activities to ensure digital services meet agreed business, functional, usability, and customer requirements.\n\nAnalyze service performance data and user feedback to identify opportunities for continuous improvement.\n\n6. Cross-Functional Collaboration & InnovationCollaborate with Technology, IT, Network, Commercial, Customer Experience, Marketing, and other business teams to optimize digital service performance.\n\nCoordinate cross-functional activities required to deliver digital service enhancements and new capabilities.\n\nMaintain effective stakeholder engagement throughout the digital service lifecycle.\n\nIdentify emerging digital trends, technologies, and customer needs that could support service innovation and growth.\n\nPromote a culture of collaboration, customer focus, innovation, and continuous improvement.\n\nQualification Required & ExperienceEducation\nBachelor’s degree in Business Administration, Information Technology, Digital Business, Marketing, or a related discipline.\n\nExperience\nMinimum of 3 years of relevant professional experience in digital product management, digital services, customer experience, customer service within a digital environment, marketing, technology, or digital service enablement.\n\nExperience coordinating digital products, platforms, services, or technology-enabled customer experiences will be an advantage.\n\nExperience working with internal teams, external partners, vendors, or technology service providers is preferred.\n\nProfessional & Technical CompetenciesThe successful candidate should demonstrate:\nStrong knowledge of digital product and service management within a customer-focused environment.\n\nUnderstanding of digital platforms, emerging technologies, digital customer journeys, and industry best practices.\n\nPractical experience in project coordination and cross-functional delivery.\n\nStrong stakeholder, vendor, and digital partner-management capabilities.\n\nKnowledge of product lifecycle management, service delivery, testing, and quality assurance.\n\nAbility to analyze service-performance data, customer feedback, and operational information to generate actionable insights.\n\nUnderstanding of Agile delivery principles, continuous improvement, and customer-centric product development.\n\nStrong business acumen and an appreciation of customer, market, and digital trends.\n\nAbility to identify opportunities to enhance digital services, customer engagement, adoption, and business value.\n\nGood understanding of digital service operations and the factors that influence platform performance and customer experience.\n\nSkills & Behavioural CompetenciesThe successful candidate should demonstrate:\nStrong interpersonal and teamwork skills, with the ability to collaborate effectively across multiple functions.\n\nStrong customer focus and a commitment to delivering excellent digital service experiences.\n\nExcellent analytical, problem-solving, and decision-making abilities.\n\nStrong communication and presentation skills, both written and verbal.\n\nAbility to build and maintain productive relationships with internal and external stakeholders.\n\nStrong organizational skills and the ability to manage multiple priorities and deadlines.\n\nProactive, innovative, self-motivated, and committed to continuous improvement.\n\nAbility to take ownership, demonstrate accountability, and deliver results in a fast-paced environment.\n\nAdaptability and willingness to learn new technologies, products, processes, and ways of working.\n\nHigh levels of integrity, professionalism, confidentiality, and ethical conduct.\n\nMTN ValuesThe successful candidate must consistently demonstrate and live MTN’s values:\nLead with Care\n\nCollaborate with Agility\n\nServe with Respect\n\nCan Do with Integrity\n\nAct with Inclusion\n\nMTN Vital BehavioursThe successful candidate must demonstrate MTN’s vital behaviours:\nComplete Candor\n\nComplete Accountability\n\nActive Collaboration\n\nGet It Done\n\nInnovation as a Way of Work\n\nGeneral Working ConditionsAnywhere/Anytime Work: Demonstrate flexibility and effectiveness across different work environments and working arrangements.\n\nAbility to Manage Self and Others: Demonstrate effective self-management and collaborate productively with colleagues and project teams.\n\nPersonal Accountability: Take ownership of assigned responsibilities, commitments, service outcomes, and deliverables.\n\nFast-Paced Environment: Adapt effectively to changing customer expectations, digital trends, business priorities, and technology requirements.\n\nHow to ApplyApply online by clicking on the application button.\nApplication Deadline: 7 October 2026\n RelatedSHARE with someone special:","description_format":"text","description_chars":8829,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ghana","iso":"GH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile 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