{"id":3157962,"url":"https://alion.io/job/mtn-group-analyst-p10-program-customer-operations","title":"Analyst - P10 Program.Customer Operations","company":{"id":57356,"name":"MTN Group","domain":"mtn.com","url":"https://alion.io/company/mtn-group","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Uganda"],"countries":["UG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1876},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"Oracle","optional":false},{"name":"SAS","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-23T07:28:21Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T19:15:01Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Main Purpose:\nResponsible for analytics on information to distil customer intelligence.\n Main Purpose:\nResponsible for analytics on information to distil customer intelligence.\nMTN Uganda Limited is an equal-opportunity employer and is seeking to recruit a competent individual to fill the following position.\nJob Title: Analyst - P10 Program\nReports to: Senior Manager - Customer Planning & Enablement\nNo. of Vacancies: 1\nMain Job Functions\nResponsible for analytics on information to distil customer intelligence\nDesign and develop standard CEX surveys and reporting formats\nAnalyse CEX survey data, operational diagnostic, competitors and develop insights for CEX’s Management\nTrack and report customer advocacy metrics across the organisation\nProvide support in the design, execution, analysis and communication of customer research and feedback\nConduct CEX change readiness assessments, evaluate results and present findings to the CEX Management.\nImplement proper controls/sign-offs/authorizations for all CEX change requests.\nAnalyse and report on CEX Strategy’s implementation, results and actions from closed loop feedback\nManage and promote CEX’s programs and channels ensuring effective uniform, and timely information dissemination to the frontline Staff.\nMonitor Opco customer touch points to ensure continuous customer loyalty and advocacy.\nGet information and insights from the “voice of the Customer” initiatives through various segmented customer engagement programs i.e. Customer Focus Group Sessions, Customer Forums, Social media, etc.\nManage the execution of the Customer Experience Blueprint in the management and implementation of new systems and procedures.\nDevelop Customer insights report specifications through various Dashboards to assist CEX Management’s business decisions\nManage relationships with key customer impacting business units for service efficiency.\nEducation\nThe ideal applicant must hold a Bachelor’s degree preferably in mathematics, Economics, Information Technology, Statistics, Business computing or Commerce\nExperience:\nTwo to four years of work experience in a customer facing operations environment\nExperience with Reporting, Data Generation, Management and Analysis\nAdept at queries, report writing and presenting findings\nStrong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.\nTechnical expertise regarding data models, database design development, data mining and segmentation techniques\nHighly proficient in all MS Office applications i.e. Word, Excel & PowerPoint\nDatabase Management Experience (SQL, MySQL, Oracle, etc) with proficiency in scripting using T-SQL, R, SAS, etc\nTelecommunication and project management experience is an added advantage\nTraining\nData Management\nBusiness Planning and Analysis\nProject Management Reporting\nQuality Management\nCustomer life time value\nService Segmentation\nLoyalty & Churn Management\nKnowledge, Skills and Attributes:\nAnalytical Thinking\nAttention to Detail\nComputer & Information Technology Appreciation\nData Management and Reporting\nCustomer Focus and priority driven\nStakeholder Relationship Management\nInsight Management\nProduct knowledge\nEffective Communication skills,\nHigh level of energy and creativity; willingness to go the extra mile\nHighly driven and motivated with strong personal presence, integrity and resilience\nResults orientated\nAbility to work independently and as part of a team.\nABOUT US\nWe at MTN Uganda are a purpose and value-led organization!\nAt MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.\nOur values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.\nAs an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!\nOur commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.\nWe are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!\nFemale Applicants are strongly encouraged to Apply!\nNote: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.","description_format":"text","description_chars":5027,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Mobile Networks","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-23T15:07:52Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":0.9,"age_days":4,"expected_fill_days":8,"reasons":["conf:0","velocity","win:mid","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/mtn-group-analyst-p10-program-customer-operations","json_url":"https://alion.io/job/mtn-group-analyst-p10-program-customer-operations.json","meta":{"generated_at":"2026-10-28T20:46:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28731,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57356},"rest":"https://alion.io/mcp/rest/get_company?id=57356"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmtn-group-analyst-p10-program-customer-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmtn-group-analyst-p10-program-customer-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmtn-group-analyst-p10-program-customer-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mtn-group-analyst-p10-program-customer-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmtn-group-analyst-p10-program-customer-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3157962}},{"tool":"search_jobs","arguments":{"company":"mtn.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3157962},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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