{"id":3415451,"url":"https://alion.io/job/mtn-group-coordinator-data-centre-technology","title":"Coordinator - Data Centre.Technology","company":{"id":57356,"name":"MTN Group","domain":"mtn.com","url":"https://alion.io/company/mtn-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Douala, Cameroon"],"countries":["CM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":17500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2855},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-28T14:25:47Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T22:07:26Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.\nAs an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!\nOur commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.\nOur values dubbed, LIVE Y’ello, are the cornerstone of our culture.\nLead with Care\nCan-do with Integrity\nCollaborate with Agility\nServe with Respect\nAct with Inclusion\n Operational Delivery:\nData Center Operations and Environmental Resilience:\nCoordinate day-to-day and 24/7 operational readiness of data center rooms, racks and hosted physical infrastructure.\nMonitor and coordinate availability of power, UPS, cooling, temperature, humidity, housekeeping and physical environmental controls, escalating threshold breaches and recurring risks.\nDrive preventive maintenance, health checks, firmware lifecycle follow-up and remediation plans for data center hardware and supporting facility components.\nCoordinate incident response, restoration support, root-cause follow-up and closure of actions affecting infrastructure availability, reliability, security or performance.\nMaintain site operating standards, readiness checklists, emergency contacts, escalation paths and periodic operational reports.\nCapacity, Space and Asset Lifecycle Management:\nMaintain accurate inventory and rack/space records for servers, storage, SAN, network appliances, tape libraries and other hosted equipment, including updates in approved asset and DCIM tools.\nPerform capacity planning for whitespace, racks, power, cooling and connectivity; identify constraints and recommend expansion or optimization actions.\nCoordinate equipment receipt, labeling, rack allocation, installation, commissioning, relocation, decommissioning and removal in line with approved change and security procedures.\nCoordinate legacy and end-of-life equipment evacuation, secure holding, data-wipin\nworkflow and disposal hand-offs, ensuring segregation of duties for independent verification.\nSupport infrastructure refresh, data center modernization, consolidation and strategic transformation initiatives.\nGovernance, Security, Risk and Audit Readiness:\nEnforce physical access control, visitor and contractor supervision, work permits, escort requirements and intervention records.\nMaintain evidence and records required for audits, controls, policies, disaster recovery exercises, asset lifecycle reviews and remediation trackers.\nIdentify single points of failure and operational risks; maintain mitigation actions covering power, cooling, spares, obsolescence, access, environmental conditions and vendor support.\nSupport implementation and operational adoption of backup, recovery, data archive, IT asset management, data wiping, business continuity and disaster recovery requirements.\nEnsure decommissioning activities protect MTN information and equipment through approved wiping, verification, release and disposal controls.\nVendor, Contractor and Stakeholder Coordination:\nPlan, supervise and document third-party interventions within data center facilities, confirming scope, access, safety, quality and closure evidence.\nManage operational follow-up with OEMs and support partners, including health checks, firmware status, spares, service performance, SLA issues and escalations.\nCoordinate with Facilities/M&E, Network, Security, Service Operations, Architecture, PMO, Business Risk, internal platform teams and hosted-service stakeholders.\nProvide data center inputs to projects, site surveys, solution designs, implementation plans, commissioning schedules and service transition activities.\nMaintain effective communication and ensure intervention outcomes are reflected in inventory, rack, capacity and operational records.\nService Performance, Reporting and Continuous Improvement:\nProduce periodic dashboards and reports covering availability, incidents, changes, capacity, environmental performance, lifecycle risks, vendor actions, access and compliance.\nMonitor agreed KPIs and SLAs, highlight trends and exceptions, and drive corrective and preventive actions.\nPromote process optimization, automation, accurate labeling, improved tooling, standardization and operational discipline.\nMaintain handover and continuity documentation, coach backup resources and support\nstructured knowledge transfer to reduce single-person dependency.\nContribute to budget inputs for maintenance, tooling, spares, capacity expansion, contractors and modernization initiatives.\nHealth, Safety and Ways of Working:\nEnsure interventions follow applicable safety controls and that appropriate PPE and insulated/anti-static tools are available and used.\nCoordinate orderly storage, cleanliness and safe movement of equipment within data center areas.\nWork collaboratively, communicate with candor, maintain confidentiality and act with accountability and integrity.\nStaff Leadership and Management:\nAbility to work in a team\nResponsible for self-learning and development with guidance from the Manager\nEnsure cohesive working with the CoE\nAccountable for meeting and prioritizing own targets / deadlines\nProvide information to the Manager on work accomplishments, individual / team challenges\nLead team meetings and contribute on specialist / technical areas when required\nReview performance metric dashboards prepared on various performance metrics and provided input to the manager\nGovernance:\nOperational, Tactical and Strategic Meetings:\nProvide input on all projects initiated within the unit and across the IS Division\nReview key risks, issues and dependencies and set mitigation actions\nProvide input in strategic meetings when required\nProvide inputs into risk mitigation and controls\nProvide input into the preparation of proposals on change initiatives, policies, and procedures\nEscalations:\nManage and resolve escalations that have impact on critical path of service delivery\nEscalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved\nManage and provide solutions to issues that require formal resolution\nFunction Tactical:\nProvide input into all projects initiated\nProvide input into establishing objectives, targets, and budgets for the function as applicable\nIdentify and document key risks, issues and dependencies and set mitigation actions\nPrepare documentation required for sign-off / making decisions regarding tactical changes\nPerformance:\nReview performance against agreed KPIs and their compliance to SLAs and reverse SLAs\nReview and monitor plan for continuous improvement\nEnsure execution in alignment with divisional strategy\nContinuous performance monitoring and adjust strategy and actions to deliver targets\nReporting:\nReport on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organisation\nReport on an ad hoc basis on specific projects, as required\nCompliance:\nAll employees are the first line of compliance defense and are expected to act as Compliance Champions in their respective roles.\nEmployees must comply fully with all applicable legislation, regulations, policies, standards, and procedures in the execution of their day to day responsibilities.\nAny act of negligence or non compliance by an employee will be addressed in accordance with the MTN Cameroon Disciplinary Policy.\nEmployees are required to attend scheduled compliance training, proactively report, and escalate any compliance concerns, issues, or failures.\nWith the support of the Compliance Champions and the Risk & Compliance (R&C) team, employees are expected to review and update compliance obligations, compliance risks, and control testing activities within their respective units.\nEducation:\nMinimum Bachelor's degree IT, Electrical Engineering or related field\nData centre operations certifications (CDCP, Cisco DCTECH) preferred\nExperience:\nMinimum 3 years in data centre operations or IT infrastructure support\nFunctional Knowledge:\nData centre operations and DCIM\nServer hardware (Dell, HP, IBM)\nPower and cooling systems\nPhysical security\nAsset management\nSkills:\nOperational coordination\nAttention to detail\nAsset management\nProblem-solving\nTeamwork\nBehavioural Qualities:\nAnalytical thinking and problem-solving\nCustomer-centric mindset\nCollaboration and teamwork\nAttention to detail\nInitiative and self-motivation\nAdaptability in a fast-changing environment\nEthical conduct and integrity","description_format":"text","description_chars":9295,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Payment Processing & Gateways","Mobile Networks","Telecom 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