{"id":2614437,"url":"https://alion.io/job/mtn-group-ldc-sales-agent","title":"(LDC) Sales Agent","company":{"id":57356,"name":"MTN Group","domain":"mtn.com","url":"https://alion.io/company/mtn-group","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Roodepoort, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":30},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T08:22:06Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T11:27:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Mission/ Core purpose of the Job:\nThe primary purpose of this role is to achieve sales targets that drive revenue growth and contribute to the company's overall success. The successful candidate will build strong customer relationships by understanding individual needs and providing tailored solutions that deliver value. Acting as a trusted advisor, you will guide customers throughout their purchasing journey with professionalism, integrity, empathy, and product expertise. Through exceptional customer service and a commitment to long-term relationship building, you will foster customer satisfaction, loyalty, and repeat business while consistently delivering outstanding sales results.\nKey Performance Areas:\nSales Target Achievement:\nConsistently meet and exceed weekly, monthly, and annual sales targets.\nConvert leads into activated sales through outbound and inbound campaigns.\nAchieve and maintain a strong conversion rate.\nCustomer Satisfaction (CSAT):\nBuild and maintain strong, long-lasting customer relationships by understanding their needs and effectively communicating the value proposition of products and services.\nEnsure high levels of customer satisfaction by providing accurate and timely information about product features, pricing, promotions, and terms of service.\nMaintain a very low monthly inflight cancellation rate to enhance customer satisfaction.\nProduct Knowledge and Communication:\nDemonstrate strong knowledge of fibre and broadband (LTE) products and services.\nCommunicate effectively with customers over the phone and other communication channels, building rapport and trust.\nField Sales and Market Engagement:\nParticipate in field sales activities, including community sales days, roadshows, and promotional events.\nRepresent the business during Fibre Network Operator (FNO) activation days, launch events, and area activations to generate new sales opportunities.\nConduct outside sales by engaging directly with customers in targeted areas, estates, complexes, shopping centres, and other designated locations.\nBuild relationships with FNO representatives, estate managers, body corporates, and local stakeholders to maximise sales opportunities and increase brand visibility.\nActively canvass and prospect within live and upcoming fibre areas to drive customer acquisition and increase market penetration.\nOperational Efficiency:\nMaintain an up-to-date sales funnel and sales portfolio.\nManage pre-orders, leads, and FNO \"Bucket List\" to avoid backlogs and ensure smooth operations.\nCollaborate with internal teams such as order fulfilment, product, and marketing departments to optimise sales processes.\nAdaptability and Collaboration:\nWork independently with minimal supervision while also collaborating effectively within a team environment.\nBe flexible to work evenings and weekends as required to accommodate customer schedules and meet sales targets.\nAssist on ad hoc inbound campaigns (inbound calls, web chat, WA chat) as needed.\nContinuous Improvement:\nIdentify sales opportunities and follow up on leads generated through various channels, including marketing campaigns, referrals, and FNO Portals.\nProactively seek feedback and implement strategies for continuous improvement in sales performance.\nProficiency in Tools and Systems:\nDemonstrate proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook) to manage sales activities effectively.\nEducation:\nMatric or equivalent\nFluent in English\nGlobal Experience Standards:\nAt least 3-5 years of sales experience in a similar role (inbound and outbound)\nMinimum 2 years’ recent experience in ISP sales\nMust be self-motivated and Target driven\nMust have excellent time management skills, positive attitude and be organized\nUnderstanding of sales processes and dynamics.\nA commitment to excellent customer service.\nExcellent English and Afrikaans written and verbal communication skills.\nSuperb interpersonal skills, including the ability to quickly build rapport with customers.\nComputer literate with proficiency in MS Office Suite and Outlook, especially Excel\nStrong knowledge of fiber and broadband (LTE) products and services\nExcellent communication and interpersonal skills, with the ability to build rapport and trust with customers over the various communication channels (inbound calls, web chat, WA chat).\nHighly motivated and results-driven, with a passion for sales and a hunger to succeed in a dynamic and fast-paced environment.\nAbility to work independently with minimal supervision, as well as collaborate effectively within a team environment.\nFlexibility to work evenings and weekends as required to accommodate customer schedules and meet sales targets.","description_format":"text","description_chars":4691,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Afrikaans","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Mobile Networks","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-15T11:49:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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