{"id":3415449,"url":"https://alion.io/job/mtn-group-specialist-application-support-technology","title":"Specialist - Application Support.Technology","company":{"id":57356,"name":"MTN Group","domain":"mtn.com","url":"https://alion.io/company/mtn-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Douala, Cameroon"],"countries":["CM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-28T14:24:14Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T17:25:17Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.\nAs an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!\nOur commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.\nOur values dubbed, LIVE Y’ello, are the cornerstone of our culture.\nLead with Care\nCan-do with Integrity\nCollaborate with Agility\nServe with Respect\nAct with Inclusion\nOperational Delivery: \nManage application incidents through the full ITIL lifecycle from detection to resolution\n\nConduct root cause analysis for recurring application problems and implement permanent fixes\n\nPerform application patch management, version upgrades and configuration changes under change control\n\nMonitor application health dashboards and proactively identify performance degradation\n\nLiaise with vendors (TechMahindra ESF and others) on escalated application issues\n\nMaintain up-to-date application support documentation and known error articles\n\nStaff Leadership and Management\nAbility to work in a team\nResponsible for self-learning and development with guidance from the Manager\nEnsure cohesive working with the CoE\nAccountable for meeting and prioritising own targets / deadlines\nProvide information to the Manager on work accomplishments, individual / team challenges \nLead team meetings and contribute on specialist / technical areas when required\nReview performance metric dashboards prepared on various performance metrics and provided input to the manager\nGovernance\nOperational, Tactical and Strategic Meetings\nProvide input on all projects initiated within the unit and across the Division\n\nReview key risks, issues and dependencies and set mitigation actions\n\nProvide input in strategic meetings when required\n\nProvide inputs into risk mitigation and controls\n\nProvide input into the preparation of proposals on change initiatives, policies, and procedures\n\nEscalations\nManage and resolve escalations that have impact on critical path of service delivery\n\nEscalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved\n\nManage and provide solutions to issues that require formal resolution\n\nFunction Tactical\nProvide input into all projects initiated\n\nProvide input into establishing objectives, targets, and budgets for the function as applicable\n\nIdentify and document key risks, issues and dependencies and set mitigation actions\n\nPrepare documentation required for sign-off / making decisions regarding tactical changes\n\nPerformance\nReview performance against agreed KPIs and their compliance to SLAs and reverse SLAs\n\nReview and monitor plan for continuous improvement\n\nEnsure execution in alignment with divisional strategy\n\nContinuous performance monitoring and adjust strategy and actions to deliver targets\n\nReporting\nReport on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organisation\n\nReport on an ad hoc basis on specific projects, as required\n\nBudget\nManage budget for the sub-division in line with business objectives\n\nMonitor expenditure and ensure cost optimisation\n\nCompliance\nAll employees are in the first line of compliance defense and are expected to act as Compliance Champions in their respective roles.\n\nEmployees must comply fully with all applicable legislation, regulations, policies, standards, and procedures in the execution of their day-to-day responsibilities.\n\nAny act of negligence or non-compliance by an employee will be addressed in accordance with the MTN Cameroon Disciplinary Policy.\n\nEmployees are required to attend scheduled compliance training, proactively report, and escalate any compliance concerns, issues, or failures.\n\nWith the support of Compliance Champions and the Risk & Compliance (R&C) team, employees are expected to review and update compliance obligations, compliance risks, and control testing activities within their respective units.\n\n Education:\nMinimum Bachelor's degree IT, Computer Science or related field\n\nITIL Foundation certification preferred\n\nExperience:\nMinimum 3 years in application support or systems administration\n\nFunctional Knowledge:\nEnterprise application support and administration\n\nITSM tools (Jira, ServiceNow)\n\nSQL and database query basics\n\nLog analysis\n\nApplication monitoring tools\n\nSkills:\nTechnical troubleshooting\n\nIncident management\n\nDocumentation\n\nCommunication\n\nAttention to detail\n\nBehavioural Qualities:\nAnalytical thinking and problem-solving\n\nCustomer-centric mindset\n\nCollaboration and teamwork\n\nAttention to detail\n\nInitiative and self-motivation\n\nAdaptability in a fast-changing environment\n\nEthical conduct and 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