{"id":3697847,"url":"https://alion.io/job/mtn-group-supervisor-training-customer-operations","title":"Supervisor - Training.Customer Operations","company":{"id":57356,"name":"MTN Group","domain":"mtn.com","url":"https://alion.io/company/mtn-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Uganda"],"countries":["UG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T15:19:13Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T04:18:19Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Main Purpose:\nTo drive employee capability, knowledge excellence, and performance through effective training and development programs that enable the delivery of superior customer experiences, operational efficiency, and sustainable business growth\nMTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.\nJob Title: Supervisor - Training\nReports to: Manager - CLF & Training\nNo. of Vacancies: 1\nMain Job Functions:\nLearning & Capability Development.\nDesign, deliver and evaluate training programs that build employee skills, knowledge and performance.\n\nDevelop evaluation criteria and measurement tools to assess training effectiveness and return on investment.\n\nTraining strategy and Planning.\nDevelop and implement training strategies and plans that support business objectives.\n\nKnowledge management.\n\nDrive knowledge capture, retention, sharing, and regular knowledge validation to enhance employee competence, operational excellence, and customer experience\n\nTraining Operations and Service delivery.\nDrive knowledge capture, retention, sharing, and regular knowledge validation to enhance employee competence, operational excellence, and customer experience\n\nLeadership & People Management\nLead, coach, mentor, and develop the training team while driving performance and accountability.\n\nInformation Management & Reporting\nMaintain training records, track learning outcomes, measure performance against targets, and provide management reports and insights to support decision-making.\n\nBudget & Resource management.\nPrepare, manage, and monitor the departmental training budget in line with organizational planning and budgeting processes.\n\nEnsure cost-effective delivery of learning and development programs Coach, counsel and mentor training staff\n\nLiaise with other functional/departmental managers so as to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development, objectives, purposes and achievements.\n\nEnsure that all staff maintain an up-to-date awareness of MTN's products and services by regularly assessing their knowledge devising strategies to plug the gaps\n\nSupport customer management activities such as, regional customer forums and customer service week\n\nEducation\nMinimum of bachelor’s degree in human resources, Social Sciences or related course\n\nRelevant certification / accreditation / membership with professional body for Engineers will be added advantage\n\nWork Experience\n3 years’ experience in a relevant field.\n\nExperience in the use of computers and available software programs that facilitate knowledge management and sharing\n\nFamiliarity with web technology and how it can be leveraged as a communication /business tool\n\nExperience in knowledge management concepts, principles and practices\n\nThe Training Supervisor is based in an office and may be required to travel between company sites, or to offsite venues and this requires ability to drive a manual transmission vehicle and valid driver’s license.\n\nSkills / physical competencies:\nResults orientation\nPromotes learning and teamwork\n\nCommitted to making a difference.\n\nCredibility\n\nBuilding collaborative relationships\n\nEngaged management.\n\nDeveloping & empowering\n\nInfluencing, Leadership, Power\n\nSound judgment\n\nStrategic planning\n\nRisk-taking, Innovation\n\nABOUT US\nWe at MTN Uganda are a purpose and value-led organization!\nAt MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.\nOur values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.\nAs an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!\nOur commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.\nWe are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!\nFemale Applicants are strongly encouraged to Apply!\nNote: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.","description_format":"text","description_chars":4939,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Mobile Networks","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-11-03T18:37:16Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":0.945,"age_days":4,"expected_fill_days":8,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/mtn-group-supervisor-training-customer-operations","json_url":"https://alion.io/job/mtn-group-supervisor-training-customer-operations.json","meta":{"generated_at":"2026-11-08T10:53:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23424,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57356},"rest":"https://alion.io/mcp/rest/get_company?id=57356"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmtn-group-supervisor-training-customer-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmtn-group-supervisor-training-customer-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmtn-group-supervisor-training-customer-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mtn-group-supervisor-training-customer-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmtn-group-supervisor-training-customer-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3697847}},{"tool":"search_jobs","arguments":{"company":"mtn.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3697847},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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