{"id":3160957,"url":"https://alion.io/job/mtn-uganda-analyst-p10-program-customer-operations","title":"Analyst – P10 Program Customer Operations","company":{"id":177394,"name":"MTN Uganda","domain":"mtn.co.ug","url":"https://alion.io/company/mtn-uganda","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kampala, Uganda"],"countries":["UG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":28000,"period":"year","method":null,"sample_n":8885},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"Oracle","optional":false},{"name":"SAS","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-22T23:02:47Z","employer_posted_date":null,"last_verified_at":"2026-10-22T23:02:47Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Job Title: Analyst – P10 Program Customer Operations (Fresher Jobs)\n\nOrganisation: MTN Uganda\n\nDuty Station: Kampala, Uganda\n\nAbout Organisation:\n\nMTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.\n\nJob Summary: Responsible for analytics on information to distil customer intelligence.\n\nKey Duties and Responsibilities:\n\nResponsible for analytics on information to distil customer intelligence\n\nDesign and develop standard CEX surveys and reporting formats\n\nAnalyse CEX survey data, operational diagnostic, competitors and develop insights for CEX’s Management\n\nTrack and report customer advocacy metrics across the organisation\n\nProvide support in the design, execution, analysis and communication of customer research and feedback\n\nConduct CEX change readiness assessments, evaluate results and present findings to the CEX Management.\n\nImplement proper controls/sign-offs/authorizations for all CEX change requests.\n\nAnalyse and report on CEX Strategy’s implementation, results and actions from closed loop feedback\n\nManage and promote CEX’s programs and channels ensuring effective uniform, and timely information dissemination to the frontline Staff.\n\nMonitor Opco customer touch points to ensure continuous customer loyalty and advocacy.\n\nGet information and insights from the “voice of the Customer” initiatives through various segmented customer engagement programs i.e. Customer Focus Group Sessions, Customer Forums, Social media, etc.\n\nManage the execution of the Customer Experience Blueprint in the management and implementation of new systems and procedures.\n\nDevelop Customer insights report specifications through various Dashboards to assist CEX Management’s business decisions\n\nManage relationships with key customer impacting business units for service efficiency.\n\nQualifications, Skills and Experience:\n\nThe ideal applicant must hold a Bachelor’s degree preferably in mathematics, Economics, Information Technology, Statistics, Business computing or Commerce\n\nExperience:\n\nTwo to four years of work experience in a customer facing operations environment\n\nExperience with Reporting, Data Generation, Management and Analysis\n\nAdept at queries, report writing and presenting findings\n\nStrong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.\n\nTechnical expertise regarding data models, database design development, data mining and segmentation techniques\n\nHighly proficient in all MS Office applications i.e. Word, Excel & PowerPoint\n\nDatabase Management Experience (SQL, MySQL, Oracle, etc) with proficiency in scripting using T-SQL, R, SAS, etc\n\nTelecommunication and project management experience is an added advantage\n\nTraining\n\nData Management\n\nBusiness Planning and Analysis\n\nProject Management Reporting\n\nQuality Management\n\nCustomer life time value\n\nService Segmentation\n\nLoyalty & Churn Management\n\nKnowledge, Skills and Attributes:\n\nAnalytical Thinking\n\nAttention to Detail\n\nComputer & Information Technology Appreciation\n\nData Management and Reporting\n\nCustomer Focus and priority driven\n\nStakeholder Relationship Management\n\nInsight Management\n\nProduct knowledge\n\nEffective Communication skills, High level of energy and creativity; willingness to go the extra mile\n\nHighly driven and motivated with strong personal presence, integrity and resilience\n\nResults orientated\n\nAbility to work independently and as part of a team.\n\nFemale Applicants are strongly encouraged to Apply!\n\nHow to Apply:\n\nInterested and qualified candidates should apply online through the link below.\n\nClick Here\n\nDeadline: 30th October 2026\n\nNB: Only shortlisted candidates will be contacted.\n\nFor more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline\n\nLevel of Education: bachelor degree\n\nWork Hours: 8\n\nExperience in Months: 24","description_format":"text","description_chars":4045,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-10-23T16:04:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["seen:3","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/mtn-uganda-analyst-p10-program-customer-operations","json_url":"https://alion.io/job/mtn-uganda-analyst-p10-program-customer-operations.json","meta":{"generated_at":"2026-10-26T21:04:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28358,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177394},"rest":"https://alion.io/mcp/rest/get_company?id=177394"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmtn-uganda-analyst-p10-program-customer-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmtn-uganda-analyst-p10-program-customer-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmtn-uganda-analyst-p10-program-customer-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mtn-uganda-analyst-p10-program-customer-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmtn-uganda-analyst-p10-program-customer-operations"}]}