# Customer Support Team Lead

At Mudflap, we're modernizing the $1 trillion trucking industry, the backbone of the U.S. economy. By helping over 100,000 underserved small businesses save over $1.5 billion on fuel, Mudflap has quickly grown into a profitable fintech platform that processes billions in annual payment volume. As a Customer Support Team Lead, you’ll be at the heart of Mudflap’s mission, guiding a team of passionate specialists to deliver outstanding support to our incredible customers 24/7/365. You’ll play a vital role in helping small trucking businesses thrive by ensuring our agents are equipped, motivated, and empowered to resolve issues quickly and effectively. This is a hands-on leadership role where you’ll drive process improvements, collaborate across teams, and be a key player in shaping a world-class customer experience. If you’re excited about making a real daily impact and love a fast-paced, dynamic environment, we’d love to have you on our team! Expectations (In this role, you will): Be obsessed with improving the Mudflap customer experience, driving industry-leading customer satisfaction Respond quickly and accurately to agent questions, empowering them to resolve customer issues prom

- **Id**: 3902990
- **Url**: <https://alion.io/job/mudflap-customer-support-team-lead>
- **Role**: Management
- **Role family**: Management
- **Seniority**: lead
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: inferred
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T21:52:09Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-08T22:29:59Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 4692
- **Description truncated**: no
- **Benefits**: Equity
- **Relocation offered**: no
- **Industries**: Fleet Management, Coupons, Deals & Cashbacks

## Company

- **Id**: 8941
- **Name**: Mudflap
- **Domain**: mudflapinc.com
- **Url**: <https://alion.io/company/mudflap>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

### Truth index

- **Grade**: A
- **Score**: 89
- **Open postings**: 12
- **Ghost share**: 0
- **Stale share**: 0.25
- **Repost share**: 0
- **Time to fill p50 days**: 62
- **Computed at**: 2026-11-08T05:47:12Z

## Salary

- **Min**: 60000
- **Max**: 70000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 70000

## Technologies

- **Intercom** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-07T01:27:59Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 3; Filings 12m: 3

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 62
- **Reasons**: conf:3, velocity, win:early
- **Computed at**: 2026-11-08T05:47:12Z

## Pay

- **Stated usd annual**: 70000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.