{"id":3307586,"url":"https://alion.io/job/mudflap-customer-support-training-enablement-specialist","title":"Customer Support Training & Enablement Specialist","company":{"id":8941,"name":"Mudflap","domain":"mudflapinc.com","url":"https://alion.io/company/mudflap","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":13,"ghost_share":0,"stale_share":0.231,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States","Palo Alto, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":67000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-27T01:11:37Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T00:49:46Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Mudflap, we're modernizing the $1 trillion trucking industry, the backbone of the U.S. economy. By helping over 100,000 underserved small businesses save over $1.5 billion on fuel, Mudflap has quickly grown into a profitable fintech platform that processes billions in annual payment volume.\nAs a Customer Support (CS) Training & Enablement Specialist you will help build a world-class Support organization. This role owns key parts of the post-onboarding learning experience, including ongoing training, coaching, QA, product readiness, and performance enablement.\nYou'll partner closely with our Customer Support Training Lead, who owns new hire onboarding, SOP management, and our current knowledge base tooling (Guru). Both roles are expected to flex into the other's scope when coverage requires it.\nWork Location: We value in-person connection and have offices in both Palo Alto, CA and Austin, TX. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members within the United States who can travel periodically as needed.\nTo support our team, we offer:\nCommuter benefits to ease your travel\n\nLunches and snacks to keep you fueled\n\nA collaborative, high-growth environment where you’ll work closely with talented teammates across the company\n\nExpectations (In this role, you will):\nTraining & Development: Design and deliver ongoing training, workshops, certifications, and learning paths for Agents and Team Leads.\n\nCoaching & Performance: Partner with Team Leads to identify performance gaps and create targeted coaching, remediation, and development programs.\n\nQuality Assurance: Own our QA program using AI-powered tools and customer interactions to identify trends, coaching opportunities, and areas for improvement.\n\nCustomer Obsession & Values: Train and coach toward Mudflap's specific standard of customer care-not just process compliance. Build our values into certifications and coaching so agents understand the why behind SOPs, not just the how.\n\nProduct Enablement: Partner with Product, Engineering, Operations, and Support Leadership to develop training and resources for new products, features, and process changes.\n\nLMS & Content: Own LMS administration, learning paths, certifications, and enablement content while partnering with the Training Lead to keep materials aligned with SOPs and Guru.\n\nLeadership & Career Development: Build programs that strengthen Team Lead capabilities and create clear growth paths for Support Agents.\n\nAnalytics: Track QA, CSAT, productivity, training completion, speed to proficiency, and other metrics to measure impact and identify opportunities.\n\nContinuous Improvement: Use data, AI, and frontline insights to continuously raise the bar on Support quality, knowledge, and performance.\n\nExperience (What we look for):\n4+ years of experience in Training, L&D, Enablement, or QA.\n\nExperience designing and facilitating training and coaching programs.\n\nStrong communication, facilitation, and project management skills.\n\nExperience with LMS platforms, learning content development, and ticketing/support platforms (e.g. Zendesk).\n\nData-driven approach to identifying performance and learning opportunities.\n\nExperience with AI-powered QA, coaching, or support tools is a plus.\n\nPassion for developing people and building a best-in-class Support organization.\n\nWhat Success Will Look Like\n A scalable post-onboarding learning program, stronger QA and coaching, effective product release readiness, clear career development paths, and a track record of measurably moving the needle on quality, CSAT, and speed to proficiency over time.\nPerks and Benefits (What we offer):\nCompetitive salary and equity in a high-growth startup\n\nMultiple health benefit options\n\nResponsible Time Off\n\n401(k) matching\n\nOpportunities and support for major career growth\n\nAnnual Company offsite event (Mudfest!)\n\nThe salary range for this role is $67,000 - $85,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.\nCompany Overview (Who we are):\nMudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.\nHere are the core values that we believe in and look for in new teammates:\nBe Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do\n\nMake It Count: Act like an owner by focusing on the impact of your work\n\nFind A Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates\n\nSweat The Details: We keep our standards high and achieve them by paying attention to every detail\n\nBe Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what's possible","description_format":"text","description_chars":5318,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Coupons, Deals & Cashbacks"],"lifecycle":[{"event":"open","at":"2026-10-27T02:08:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":62,"reasons":["conf:3","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/mudflap-customer-support-training-enablement-specialist","json_url":"https://alion.io/job/mudflap-customer-support-training-enablement-specialist.json","meta":{"generated_at":"2026-11-01T02:19:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3482,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8941},"rest":"https://alion.io/mcp/rest/get_company?id=8941"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmudflap-customer-support-training-enablement-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmudflap-customer-support-training-enablement-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmudflap-customer-support-training-enablement-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mudflap-customer-support-training-enablement-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmudflap-customer-support-training-enablement-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3307586}},{"tool":"search_jobs","arguments":{"company":"mudflapinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3307586},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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