{"id":3784005,"url":"https://alion.io/job/mudflap-risk-operations-analyst","title":"Risk Operations Analyst","company":{"id":8941,"name":"Mudflap","domain":"mudflapinc.com","url":"https://alion.io/company/mudflap","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":12,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Palo Alto, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-04T22:44:28Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T12:05:06Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Mudflap, we're modernizing the $1 trillion trucking industry, the backbone of the U.S. economy. By helping over 100,000 underserved small businesses save over $1.5 billion on fuel, Mudflap has quickly grown into a profitable fintech platform that processes billions in annual payment volume.\nWe are seeking a Risk Operations Analyst to own our Risk Ops queue on the evening shift, reporting to the Head of Customer Success. Risk Operations decides, in real time, who gets on and stays on the Mudflap network: verifying identities, investigating suspicious activity, and resolving account blocks. Our job is to stop fraud and losses without turning away good customers. We're the healthy friction, and we're proud of how we treat customers while doing it. You'll work alongside our customer-obsessed teams, resolving cases quickly and fairly. This is an exempt position with minimum coverage expectations of Sunday through Thursday, 12:00-8:00 PM Pacific Time. Your calls land on real fleets and drivers.\nWork Location: This role is based in the bay area and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.\nTo support our team, we offer:\nCommuter benefits to ease your travel\n\nLunches and snacks to keep you fueled\n\nA collaborative, high-growth environment where you’ll work closely with talented teammates across the company\n\nExpectations (In this role, you will):\nOwn the Risk Ops queue: claim, investigate, and resolve identity-verification, account-block, and fraud-escalation cases from start to finish\n\nMove fast without cutting corners: get to new cases quickly, keep work from going stale, and end each shift with a clear queue and clean handoff notes for the daytime team\n\nInvestigate using transaction data, identity and device signals, and our case-management tools, and document your evidence and reasoning so every decision is consistent and auditable\n\nMake calibrated calls within policy and escalate the ones outside it, weighing the cost of fraud against the cost of turning away a good customer\n\nPartner with Customer Success on escalations and handoffs so legitimate customers get unblocked quickly, with clear communication\n\nSpot emerging fraud patterns and repeat false positives, and bring recommendations that make our controls smarter and reduce unnecessary friction\n\nContribute to the SOPs, macros, and quality reviews that keep the team's decisions consistent\n\nYou'll be measured on how quickly you respond to and resolve cases and on the quality of your decisions, which we review together in regular calibration sessions. Collections, disputes and chargebacks, and payment arrangements sit with our Payment Operations team and are outside this role.\n\nExperience (What we look for):\n1-3 years in queue-based, judgment-heavy work such as fraud or risk operations, trust and safety, KYC/identity verification, payments support, or escalated customer support\n\nComfortable owning a fast-moving queue and ending each shift with it under control\n\nSound judgment under ambiguity: you stay appropriately skeptical without assuming every customer is a bad actor\n\nClear, concise writing; your case notes are read by teammates and sometimes by customers\n\nComfortable working with data in ticketing systems and spreadsheets; SQL or BI tools are a plus\n\nAvailable to work Sunday through Thursday, 12:00-8:00 PM Pacific Time\n\nExperience in payments, financial services, fuel, or trucking is a plus but not required\n\nPerks and Benefits (What we offer):\nCompetitive salary and equity in a high-growth startup\n\nMultiple health benefit options\n\nResponsible Time Off\n\n401(k) matching\n\nOpportunities and support for major career growth\n\nAnnual company offsite event (Mudfest!)\n\nThe salary range for this role is $80,000-$90,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.\nCompany Overview (Who we are):\nMudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner-operators and small fleets. Backed by top-tier venture investors-including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups-and featured on the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm, and Brex.\nHere are the core values that we believe in and look for in new teammates:\nBe Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do\n\nMake It Count: Act like an owner by focusing on the impact of your work\n\nFind a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and teammates\n\nSweat the Details: We keep our standards high and achieve them by paying attention to every detail\n\nBe Curious: Use a growth mindset to question assumptions, take calculated risks, and stretch the boundaries of what’s possible","description_format":"text","description_chars":5123,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Coupons, Deals & Cashbacks"],"lifecycle":[{"event":"open","at":"2026-11-05T02:34:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":62,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/mudflap-risk-operations-analyst","json_url":"https://alion.io/job/mudflap-risk-operations-analyst.json","meta":{"generated_at":"2026-11-06T13:36:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8941},"rest":"https://alion.io/mcp/rest/get_company?id=8941"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmudflap-risk-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmudflap-risk-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmudflap-risk-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mudflap-risk-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmudflap-risk-operations-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3784005}},{"tool":"search_jobs","arguments":{"company":"mudflapinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3784005},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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