{"id":1610068,"url":"https://alion.io/job/mudrex-customer-success-executive","title":"Customer Success Executive","company":{"id":46730,"name":"Mudrex","domain":"mudrex.com","url":"https://alion.io/company/mudrex","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T20:13:13Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T08:01:13Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About Mudrex Mudrex is one of India's leading crypto investment platforms, backed by Y Combinator and Nexus Venture Partners. We help users invest in digital assets through products built around simplicity, security, and trust.\nThe role of Customer Success at Mudrex is the front line of customer trust. You'll own end-to-end interactions across chat, email, calls, and social, and stay accountable from first response to final resolution. Whether it's a product question or an escalation on user funds, the ticket is yours to solve. Suited for someone who thinks on their feet, writes well, and treats every ticket as a chance to build the brand.\nWhat you'll do\nResolve customer queries across chat, email, calls, and social channels\nOwn escalations end-to-end and drive them to resolution\nEducate users on Mudrex products, trading, and platform policies\nPartner with Product, Risk, Compliance, and Tech to fix root causes, not just close tickets\nSurface recurring issues and propose process improvements\nBecome a subject matter expert on Mudrex products and crypto fundamentals\nConsistently meet defined KPIs and quality benchmarks across all customer interactions\nYou should have\n2-3 years in Customer Support, Customer Success, or Operations\nStrong written and verbal communication in English and Hindi\nBasic understanding of how trading and futures work\nConfidence handling calls and difficult conversations\nSharp problem-solving and attention to detail\nComfort working rotational shifts including weekends and occasional nights\nAdded Advantage if experience is in fintech, crypto/Web3, trading platforms, or wealth management.\nBengaluru · On-site · Full-time · Rotational shifts (24x7 ops)","description_format":"text","description_chars":1695,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hindi","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Cryptocurrencies","Crypto Exchanges"],"lifecycle":[{"event":"open","at":"2026-10-01T20:13:13Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.763,"p_room":1,"age_days":11,"expected_fill_days":33,"reasons":["conf:1","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/mudrex-customer-success-executive","json_url":"https://alion.io/job/mudrex-customer-success-executive.json","meta":{"generated_at":"2026-10-13T11:10:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17191,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46730},"rest":"https://alion.io/mcp/rest/get_company?id=46730"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmudrex-customer-success-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmudrex-customer-success-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmudrex-customer-success-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mudrex-customer-success-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmudrex-customer-success-executive"}]}