{"id":3109235,"url":"https://alion.io/job/mugil-io-information-technology-technical-support","title":"Information Technology Technical Support","company":{"id":4461804,"name":"mugil.io","domain":"mugil.io","url":"https://alion.io/company/mugil-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe Photoshop","optional":false},{"name":"Canva","optional":false},{"name":"Figma","optional":false},{"name":"GitHub","optional":false},{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-10-22T17:35:56Z","employer_posted_date":null,"last_verified_at":"2026-10-22T17:35:56Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Location: Remote — Candidates must be based in Chennai, Trichy, Vellore, Madurai, or Coimbatore .\n\nJob Title: IT Support & Digital Services Associate\nLocation: Remote — Chennai, Tamil Nadu\nEmployment Type: Full-time\nSalary: 3 -4 LPA, based on knowledge and experience\nExperience: Freshers welcome\n\nCompany Description\nWe are an operational intelligence and automation company helping businesses modernize their technology, connect systems, and improve everyday operations. Our services include managed IT, cybersecurity, cloud solutions, systems integration, and AI-driven workflow automation. We support clients across logistics, transportation, supply chain, manufacturing, and service industries, helping them improve efficiency, reduce costs, and strengthen security.\nRole Description\nWe are seeking a proactive Junior IT Support & Digital Services Associate to provide remote technical support and assist with client IT administration, website maintenance, and digital design.\nYou will troubleshoot technical issues, manage support tickets, maintain documentation, and assist with user onboarding and offboarding. The role also includes supporting cloud applications, business phone systems, email security, software licensing, and digital assets.\nKey Responsibilities\nAdminister Microsoft 365 environments, including user accounts, licences, mailboxes, and permissions.\nManage Google Workspace users, passwords, licences, email groups, security settings, and onboarding/offboarding.\nUse Excel, Word, and Outlook for reporting, tracking, documentation, and client communication.\nConfigure and support RingCentral users, phone numbers, call routing, and SMS settings.\nManage support tickets in Autotask PSA from assignment through troubleshooting, resolution, and closure.\nMaintain accurate client documentation, configurations, setup instructions, and securely stored credentials in IT Glue.\nMonitor email security tools, review alerts, and assist with spam and phishing-related issues.\nMonitor device health and assist with remote troubleshooting and proactive maintenance.\nAssist with website development and updates using Visual Studio Code and GitHub.\nCreate and update digital assets using Figma, Canva, and Photoshop.\nCoordinate software purchasing, licence allocation, renewals, and subscription tracking.\nEscalate complex issues appropriately and keep clients informed of progress.\nQualifications and Skills\nExcellent spoken and written English is mandatory, including confidence in client calls, emails, and support ticket communication.\nBasic knowledge of operating systems, networking fundamentals, cloud applications, and common business software.\nStrong troubleshooting, problem-solving, organisational, and customer-service skills.\nAbility to follow procedures, document work accurately, and manage multiple priorities.\nAwareness of cybersecurity practices and responsible handling of confidential information.\nAbility to work independently and collaborate effectively in a remote environment.\nA degree or diploma in IT, Computer Science, or a related field, or equivalent practical knowledge.\nExposure to IT support tools, website development, or digital design is an advantage.\nFreshers are encouraged to apply. Familiarity with every listed platform is not required; a strong willingness to learn is essential.\nRemote Working Requirements\nReliable internet connectivity, a quiet workspace, and availability for client calls, team meetings, and agreed working hours.\nHow to Apply\nSend your résumé to [HIDDEN TEXT] with the subject line Application – IT Support & Digital Services Associate.\nInclude a brief introduction and details of any relevant certifications, internships, or projects. GitHub and design portfolio links are welcome.\nExperience:Freshers are welcome to apply. Prior experience with every listed platform is not required. We value strong foundational knowledge, a willingness to learn, and a proactive attitude.\nCommunication: Excellent spoken and written English is mandatory.\nSalary: 3.5LPA, based on knowledge and experience.\nHow to Apply: Send your résumé to [HIDDEN TEXT] with the subject line Application – IT Support & Digital Services Associate. Please include your current city in your application.","description_format":"text","description_chars":4246,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-22T20:09:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["seen:4","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/mugil-io-information-technology-technical-support","json_url":"https://alion.io/job/mugil-io-information-technology-technical-support.json","meta":{"generated_at":"2026-10-28T01:30:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1866,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4461804},"rest":"https://alion.io/mcp/rest/get_company?id=4461804"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmugil-io-information-technology-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmugil-io-information-technology-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmugil-io-information-technology-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mugil-io-information-technology-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmugil-io-information-technology-technical-support"}]}