{"id":3395946,"url":"https://alion.io/job/mujin-service-manager","title":"Service Manager","company":{"id":9678,"name":"Mujin","domain":"mujin.co.jp","url":"https://alion.io/company/mujin","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":88,"open_postings":53,"ghost_share":0.113,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":218,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Best, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":33},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T10:29:55Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T19:30:44Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Are you ready to shape the future of industrial robotic systems?\nMujin is transforming how industrial robots perceive, plan, and execute work by bringing real-time intelligence to the factory floor through MujinOS, our hardware-agnostic, software-defined automation platform.\nPosition: Service Manager\nWe are looking for an experienced Service Manager to lead and develop our after-sales service operations at Mujin Europe.\nIn this role, you will be responsible for building and managing a high-performing service team, ensuring reliable technical support for our customers, and establishing scalable service processes and infrastructure.\nYou will oversee field service activities, implement a service ticketing system, and develop our 24/7 remote support capabilities. Working closely with customers and internal teams, you will play a key role in ensuring customer satisfaction, operational efficiency, and continuous improvement.\nResponsibilities\nLead and develop the Field Service team, including recruitment, onboarding, performance management, training, and workload planning.\n\nOversee daily service operations, including installation, commissioning, maintenance, troubleshooting, repairs, and technical escalations.\n\nCoordinate service resources, spare parts, and logistics to ensure timely and efficient service delivery.\n\nAct as the main point of contact for customers, managing service requests, escalations, and customer satisfaction.\n\nDevelop and manage service agreements and SLAs, ensuring compliance with contractual obligations and performance targets.\n\nEstablish and manage a service ticketing system and 24/7 remote support infrastructure, including workflows, secure access, and escalation procedures.\n\nOversee service administration, monitor KPIs, and drive continuous improvements in service quality and operational efficiency.\n\nEnsure compliance with quality and safety standards, and participate in scheduled on-call duties, including weekends.\n\nRequirements\nBachelor's degree in Engineering, Mechatronics, Industrial Automation, or a related technical field, or equivalent practical experience.\n5-8 years experience in technical service management, after-sales operations, or field service leadership, preferably in robotics, industrial automation or industrial software.\nStrong technical understanding of industrial robotics, automation systems, and related technologies.\nExperience managing technical teams, service operations, customer escalations, and Service Level Agreements (SLAs).\nFamiliarity with service ticketing systems, remote technical support, and service performance monitoring.\nStrong leadership, organizational, problem-solving, and communication skills, with a customer-focused mindset.\nProfessional 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