{"id":2695477,"url":"https://alion.io/job/mukuru-lead-customer-onboarding","title":"Lead Customer Onboarding","company":{"id":4417876,"name":"Mukuru","domain":"mukurudev.com","url":"https://alion.io/company/mukurudev","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":true},{"name":"Power BI","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-16T08:42:07Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T04:43:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Ready to Shape the Future of Customer Onboarding?\nAt Mukuru, onboarding is more than getting a customer through the door. It is about creating a fast, secure and trusted first experience, while protecting customers and the business from financial crime and fraud.\nWe’re looking for an experienced Lead: Customer Onboarding to take ownership of our end-to-end onboarding and identity operations. You’ll bring together Compliance Operations, Number Change and Verifications, while helping us build a digital-first, risk-based onboarding experience across multiple markets and products.\nThis is a role for someone who understands the balance between customer experience, regulation, risk, technology and growth.\nWhat You’ll Own\nTransform the Onboarding Experience\nDefine and deliver the customer onboarding strategy and target operating model.\nBuild scalable, digital-first onboarding processes.\nDrive automation and straight-through processing to reduce unnecessary manual intervention.\nHelp create onboarding journeys that support growth while maintaining strong controls. \nKeep Customers and the Business Safe\nOversee KYC, CDD and EDD within a risk-based framework.\nStrengthen digital identity and document verification across customer channels.\nOversee sanctions, PEP and adverse media screening.\nStrengthen controls against identity fraud, document fraud, SIM-swap and account takeover.\nPartner with Financial Crime, AML, Fraud Risk and Compliance on escalations and controls. \nTurn Technology into Better Experiences\nPartner with Product and Engineering to automate onboarding processes.\nSupport business requirements and UAT for onboarding, case-management and screening tools.\nManage identity verification, biometrics, screening and data vendors.\nExplore capabilities such as AI-assisted document review where they add value. \nLet the Data Tell the Story\nYou’ll track and use insights across areas including:\nCustomer onboarding conversion and drop-off\nAuto-approval rates\nTurnaround times and backlogs\nQuality accuracy\nFalse-positive rates\nFraud losses\nCost per verification \nYou’ll turn this information into meaningful insights that help leadership improve performance, manage risk and identify opportunities.\nLead People, Not Just Processes\nYou’ll lead the Team Leaders responsible for Compliance Ops, Number Change and Verifications, building capability and encouraging accountability, quality and continuous improvement. You’ll also oversee workforce planning, capacity modelling, rostering and cross-skilling across the teams.\nWhat You’ll Bring\nEducation\nBachelor’s degree in Commerce, Law, Risk Management, Compliance, Business or a related field.\nA postgraduate qualification in Compliance, Financial Crime or Risk Management would be advantageous. \nExperience\nWe’re looking for someone with:\n8 years in KYC/CDD, customer onboarding or financial crime operations within banking, fintech, payments or remittances.\n3-5 years leading multi-team operations through Team Leaders or managers in a high-volume regulated environment.\n3 years in digital/remote onboarding and identity verification at scale.\n3 years working with sanctions/PEP screening, fraud prevention or account-takeover controls.\n2 years leading process automation, systems implementation or operating-model change.\nExperience working across multiple jurisdictions, particularly African markets and/or the UK, and experience managing regulatory inspections, audits and remediation programmes are listed as desirable.\nExtra Credentials That Will Stand Out\nRecognised qualifications such as CAMS (ACAMS), the ICA Diploma in AML or Financial Crime Compliance, or a Compliance Institute Southern Africa credential are desirable, as is process-improvement certification such as Lean Six Sigma Green Belt.\nYour Toolkit\nYou’ll bring strong knowledge across:\nAML/CFT and risk-based KYC, CDD and EDD\nFATF standards, the FIC Act and UK Money Laundering Regulations\nDigital identity verification, biometrics and liveness\nSanctions, PEP and adverse media screening\nFraud prevention and account-takeover controls\nCross-border payments, remittances and digital banking\nPOPIA and UK GDPR\nProcess automation and continuous improvement\nExcel and BI tools such as Power BI and Tableau\nOperational risk and control frameworks\nPeople leadership and performance management","description_format":"text","description_chars":4327,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T10:00:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:3","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/mukuru-lead-customer-onboarding","json_url":"https://alion.io/job/mukuru-lead-customer-onboarding.json","meta":{"generated_at":"2026-10-18T07:35:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11323,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417876},"rest":"https://alion.io/mcp/rest/get_company?id=4417876"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmukuru-lead-customer-onboarding"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmukuru-lead-customer-onboarding"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmukuru-lead-customer-onboarding"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mukuru-lead-customer-onboarding\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmukuru-lead-customer-onboarding"}]}