{"id":3970676,"url":"https://alion.io/job/mulberry-it-support-specialist","title":"IT Support Specialist","company":{"id":678409,"name":"Mulberry","domain":"mulberry.com","url":"https://alion.io/company/mulberry","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Aptos","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"Microsoft Office","optional":false},{"name":"MuleSoft","optional":false},{"name":"SAP BusinessObjects","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-11-09T15:39:17Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:22:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"SCOPE OF ROLE:\n\nIT Support Specialist\nDelivered customer-focused 1st line IT support to around 1,000 employees across the Mulberry Group, acting as the first point of contact for all technical queries. Resolved issues quickly and clearly, explaining fixes in plain language so users of every technical level felt supported and confident. Build strong working relationships across the business by keeping users informed, managing expectations and following every request through to resolution. You’ll also be working closely with 2nd line in investigating issues.\nThe IT support service involves: Resolving support calls, managing own calls on the IT Service Desk, carry out hands-on support of London based users (200 users currently), provide remote support of Mulberry ERP systems and other central back-end systems across all Mulberry sites and participate in project work (upgrades, implementations).\n\nDUTIES & RESPONSIBILITIES:\nSupport and implementation of the following:\n\nCritical business systems\n\nPrima ERP system, Business Objects reporting, Manhattan WMS system, Aptos, Hybris, Salesforce, Mulesoft.\nRetail / EPoS systems\n\nInstallation, deployment and support of EPOS system (Retail J) and Tulip POS.\nOperating systems\n\nMaintenance of Windows Server 2012+, Microsoft 365 including Exchange, Active Directory, Intune, Azure, Sharepoint, Teams, Windows file server.\nDesktop Support\n\nMicrosoft Windows 10&11, Microsoft Office 365, Apple IOS, MS Authenticator.\n\nNetworking\n\nDetailed knowledge of the following areas - WAN/LAN, TCP/IP, DHCP, VPN and Switches / Routers, Cisco Meraki.\n\nMobile/IP Telephony\n\nSupport and maintenance of mobile telephones, including Apple iPhones & Android devices, 8x8 system.\nHardware support and Maintenance\n\nDesktop PC’s, laptop & mobile solutions, printers & photocopiers. Meeting room and AV support\n\nOTHER:\nThe role is based in London and has a requirement to be on-site 5 days a week, with some travel to our UK offices and stores, as the business demands.\n\nWeekend on-call support may be required.\n\nWhat we can do for you:\nCompetitive salary\nGenerous staff discount and access to staff sales\nBirthday day off\nPension contributions and life assurance\nLearning and development opportunities\nTwo paid volunteering days per year\nAccess to Help@Hand wellbeing support, including remote GP appointments, mental health support, physiotherapy, personal training and retail discounts","description_format":"text","description_chars":2418,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Paid volunteering days"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands","Luxury Goods & Designer Brands","Bags, Luggage & Leather Goods"],"lifecycle":[{"event":"open","at":"2026-11-09T15:57:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:3","win:early"],"computed_at":"2026-11-10T01:03:09Z"},"pay":null,"html_url":"https://alion.io/job/mulberry-it-support-specialist","json_url":"https://alion.io/job/mulberry-it-support-specialist.json","meta":{"generated_at":"2026-11-10T01:03:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2302,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678409},"rest":"https://alion.io/mcp/rest/get_company?id=678409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmulberry-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmulberry-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmulberry-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mulberry-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmulberry-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3970676}},{"tool":"search_jobs","arguments":{"company":"mulberry.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3970676},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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