{"id":1199112,"url":"https://alion.io/job/multicare-health-system-customer-service-representative-laboratory","title":"Customer Service Representative- Laboratory","company":{"id":8722,"name":"MultiCare Health System","domain":"multicare.org","url":"https://alion.io/company/multicare","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":79,"ghost_share":0,"stale_share":0.861,"repost_share":0.013,"time_to_fill_p50_days":23,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tacoma, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":850},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-24T19:54:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-10T22:04:49Z","board_verified":false,"closed_at":"2026-10-10T22:04:49Z","days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Join a team that shares your calling\nAt MultiCare, you’re more than just a job title - you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.\nFTE: 1.0_, Shift: Evenings_, Schedule: Variable days but shifts are 10:00am-4:30pm. 4 -10 hour shifts. Rotating weekends included.\nPosition Summary\nThe Customer Service Representative (CSR) - Lab is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients.Requirements:\nHigh School diploma or equivalent\nDepending on assigned area, MA-P license may be required\nMinimum one (1) year of experience in a laboratory setting or providing customer service support\nAbout Tacoma General Hospital\nMultiCare Tacoma General Hospital, in the heart of Tacoma, WA, is a 367-bed regional medical center delivering cutting-edge care. With a 24-hour Emergency Department, Level II Adult Trauma Center, advanced cardiac, neurological, orthopedic and robotic surgery, Tacoma General combines innovation with compassionate care. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children’s, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.\nAbout the Tacoma Community\nTacoma, just 30 miles south of Seattle, blends big-city amenities with the beauty of the Pacific Northwest. From scenic waterfronts and mountain trails to vibrant arts, dining and brewery scenes, Tacoma offers something for everyone - outdoor enthusiasts, families and young professionals alike. With strong schools and universities, it’s a city where you can live, work and play.\nWhy MultiCare?\nRooted in the local community\nPartnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.\nGrowth and education\nCompetitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.\nWell-being and support\nGenerous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.\nLiving our values\nRespect, integrity, kindness and collaboration guide how we care for patients, communities and each other.\nBelonging for all\nResource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.\nPacific Northwest lifestyle\nWork and live where natural beauty, adventure and strong community connections are part of everyday life.\nPay and Benefit Expectations\nWe provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $23.20 - $33.38 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. 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