{"id":1416442,"url":"https://alion.io/job/multicare-health-system-scheduling-operations-coordinator","title":"Scheduling Operations Coordinator","company":{"id":8722,"name":"MultiCare Health System","domain":"multicare.org","url":"https://alion.io/company/multicare","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":91,"ghost_share":0,"stale_share":0.802,"repost_share":0.022,"time_to_fill_p50_days":23,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tacoma, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":856},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-28T20:53:07Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T03:38:45Z","board_verified":false,"closed_at":"2026-11-05T03:38:45Z","days_open":37,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":36},"description":"About Pulse Heart Institute\nMultiCare’s Pulse Heart Institute is a physician led institute with multi-specialty partnership with Cardiothoracic surgery, vascular and cardiovascular service lines. Our team and state-of-the-art programs create a world-class health care organization and the destination center for cardiac, thoracic, and vascular care with complex structural heart disease and interventions, advanced heart failure service as well as advanced imaging with cutting edge technologies.\nFTE: 1.0, Shift: Days, Schedule: Mon-Fri\nPosition Summary\nThe Scheduling Operations Coordinator partners with leadership to effectively manage scheduling templates and APEX for multiple MHS Partners. You will collaborate with leadership in planning, designing, and modifying existing templates for all locations. The ideal candidate can work collaboratively, complete work independently, demonstrate strong analytical skills, and use good judgment to improve the scheduling process and increase appointment capacity at site(s). You will utilize Epic, APEX, and Excel in the performance of duties.Responsibilities:\nManages template change requests; evaluates and prioritizes requests, coordinates cross-functional teams, implements changes, conducts testing and quality assurance\nEnsures proper documentation and communicates changes to all affected parties\nAssists with workflow optimization; evaluates scheduling workflows to identify opportunities for optimization and efficiency\nAssists with updating and maintenance of APEX\nPerforms administrative duties, and responds to inbound calls when required\nCreates reports to effectively report results to the leadership team\nEnsures effective and prompt communication with customers when service expectations cannot be met\nRequirements:\nPost-high school clerical vocational training or college coursework preferred\nFour (4) years or more of experience in a Centralized Call Center setting\nFour (4) years of Epic experience preferred\nWhy Pulse Heart Institute?\nPhysician-led care\nLed by physicians and advanced practice providers who understand patient needs firsthand, ensuring decisions are grounded in clinical expertise and collaboration.\nProven excellence\nPulse units across MultiCare earned the 2025 Chest Pain - MI Registry™ Platinum Performance Achievement Award - the only facilities in Washington to receive this distinction.\nComprehensive cardiovascular care\nA fully integrated model across cardiology, cardiothoracic surgery and vascular services, supporting the full continuum of care.\nPeople-first culture\nWe invest in our teams through professional development, supportive leadership and an environment where caregivers can learn, grow and succeed.\nWell-being and support\nResources and programs designed to help you maintain balance and feel supported in your work and life.\nPacific Northwest lifestyle\nWork and live where natural beauty, adventure and strong community connections are part of everyday life.\nPay and Benefit Expectations\nWe provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $24.83 - $35.71 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. 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