{"id":182499,"url":"https://alion.io/job/multiplica-conversational-designer-agentforce","title":"Conversational Designer (Agentforce)","company":{"id":8001,"name":"Multiplica","domain":"multiplica.com","url":"https://alion.io/company/multiplica","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":96,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"NLP","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-18T22:07:00Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"¡Multiplica te está buscando!\nSomos una consultora especializada en ofrecer las mejores oportunidades laborales al mejor talento digital del mercado.\nTenemos 20 años de experiencia reclutando a personas capacitadas, innovadoras y con ganas de crecer para nuestros clientes.\nActualmente colaboramos con empresas en LATAM, USA, Europa y África y contamos con talentos que trabajan presencialmente y/o remoto en diferentes partes del mundo.\nNuestros talentos son los agentes de cambio que están creando las organizaciones del futuro. ¡Sé parte de este cambio!\nPor encargo de nuestro cliente, estamos realizando esta búsqueda para la posición de: CONVERSATIONAL DESIGNER (AGENTFORCE)\nObjetivo del Puesto:\nDiseñar, gestionar e implementar flujos de conversación automáticos multicanal basados en IA, con el objetivo de aumentar la tasa de adopción de dichos canales. En proyectos Salesforce, este rol diseña la personalidad, tono, arquitectura de diálogo e intents de los agentes construidos sobre Agentforce, traduciendo el diseño conversacional a la estructura nativa de Topics e Instructions.\nResponsabilidades:\nDiseñar bots enfocándose en personalidad, voz, tono y vocabulario estándar.\nDiseñar diálogos y reparar flujos de error para mejorar la conversación e incrementar el Task Completion Rate.\nDiseñar arquitecturas de información para conversaciones.\nAplicar técnicas y metodologías de mejora continua.\nDefinir scripting e integraciones con sistemas de negocio a nivel de diseño conversacional.\nTraducir el diseño de personalidad, tono e intents a la estructura nativa de Topics e Instructions de Agentforce.\nDiseñar y documentar casos de borde y fricciones esperadas (manejo de ambigüedad, fallback, escalamiento a humano).\nRequirements\nRequisitos:\nExperiencia en diseño de conversaciones/experiencias conversacionales (chatbots, IVR, voicebots o agentes LLM).\nDiseño de flujo de conversación y arquitectura de información conversacional.\nDiseño conversacional en Agentforce (Topics, Instructions) o experiencia transferible en plataformas de chatbot (Dialogflow, Rasa, Bot Framework).\nDiseño de guardrails y manejo de ambigüedad para agentes generativos.\nComprensión funcional de NLP e integración de sistemas a nivel de diseño (no desarrollo).\nDeseable: certificación Salesforce Certified Agentforce Specialist o portafolio verificable equivalente.\nDisponibilidad para trabajar REMOTO de Lunes a Viernes de 9:00 a.m. a 6:00 p.m.\nBenefits\nBeneficios:\nTrabajo 100% remoto.\nAprendizaje continuo.\nParticipación en un proyecto novedoso y de gran importancia.\nAgradable clima 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