{"id":2904117,"url":"https://alion.io/job/multiplier-customer-experience-specialist-apacemeanamer","title":"Customer Experience Specialist (APAC/EMEA/NAMER)","company":{"id":175391,"name":"Multiplier","domain":"usemultiplier.com","url":"https://alion.io/company/multiplier","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-19T07:23:32Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-06T15:48:50Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"About us:\nThe global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.\nMultiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals - (like you) - can compete, grow, and succeed, regardless of geography.\nMultiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.\nWe’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.\nJob Overview\nWe’re looking for a customer-focused Senior Specialist to enhance customer satisfaction and success across the North American and English-speaking regions. With 3+ years of experience in SaaS or HRIS, you’ll manage relationships, drive product adoption, and resolve complex customer issues while working cross-functionally to continuously improve the customer experience.\nWhat You'll Do\nCustomer Success: Monitor satisfaction, drive retention, and track customer sentiment and health scores\n\nEngage with customers via email, chat, and video conferencing to troubleshoot and resolve problems efficiently.\n\nBe the product expert, and provide deep knowledge and guidance to help customers succeed.\n\nCustomer Support: Own the end-to-end resolution of the customer issues while ensuring an outstanding support experience.\n\nCollaboration: Partner closely with Product and Engineering teams to enhance the customer experience through feedback and continuous improvement initiatives.\n\nWhat You'll Bring\n3+ years in customer experience or support, ideally in SaaS or HRIS.\n\nStrong communication and problem-solving skills.\n\nFamiliarity with SaaS/HRIS platforms and customer support tools (Zendesk, Salesforce, etc.).\n\nA customer-focused, self-driven, and results-oriented mindset.\n\nWillingness and ability to work in a 24/5 rotational shift schedule.\n\nPerks\nFlexible vacation.\n\nFlexible work hours.\n\nEquipment to support you in your role.\n\nHealth Insurance.\n\nWhat We Offer:\nHigh-impact role with the chance to play a key role in a rapidly growing company.\n\nFull autonomy in your role, along with the freedom to work in a hybrid model.\n\nWork with a passionate, energetic, and diverse team.\n\nCompetitive benefits, recognition programs, and career development opportunities.\n\nAttractive ESOPs, giving you a stake in the company’s success.\n\nComprehensive health insurance coverage for you and your family’s well-being.\n\nGenerous holiday policy.\n\nA company that genuinely invests in your professional success.\n\nEqual Employment Opportunity\nMultiplier is an equal opportunity employer: we value diversity. 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