{"id":2904151,"url":"https://alion.io/job/multiplier-customer-success-manager-shanghai-based","title":"Customer Success Manager - Shanghai based","company":{"id":175391,"name":"Multiplier","domain":"usemultiplier.com","url":"https://alion.io/company/multiplier","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["MY"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-19T07:23:32Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T09:53:41Z","board_verified":false,"closed_at":"2026-10-22T09:53:41Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"What do we do? The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals - (like you) - can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity. We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.\nWhat’s the opportunity? Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role.\nWhat you'll do:\nBuild trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier\n\nActively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement\n\nPartner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention\n\nBe the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap\n\nUnderstand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs\n\nIdentifying growth opportunities within your portfolio\n\nYou’ll be successful if:\nYou are customer obsessed, always putting our customers first and being there for them every step of the way\n\nYou are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals\n\nYou are able to explain complex topics in easy and concise language and have excellent communication and writing skills\n\nYou are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers\n\nYou have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment\n\nPrevious experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!\n\nWhat are we looking for?\nMin 2 to 3 years in a Customer Success/ Account Management role\n\nBased in Malaysia.\n\nMin 2 of the last 3 years overachieving goals and targets\n\nA people-first person with growth mindset\n\nAn affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector\n\nThe ability to work independently, problem-solve proactively, and collaborate effectively\n\nComprehension of value-based sales\n\nDiscipline in Account Planning, Forecasting, and Quota Attainment\n\nIf you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you. Equal Employment Opportunity Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.","description_format":"text","description_chars":4232,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T07:23:32Z"},{"event":"close","at":"2026-10-22T09:53:41Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/multiplier-customer-success-manager-shanghai-based","json_url":"https://alion.io/job/multiplier-customer-success-manager-shanghai-based.json","meta":{"generated_at":"2026-10-26T09:35:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13029,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":175391},"rest":"https://alion.io/mcp/rest/get_company?id=175391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmultiplier-customer-success-manager-shanghai-based"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmultiplier-customer-success-manager-shanghai-based"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmultiplier-customer-success-manager-shanghai-based"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/multiplier-customer-success-manager-shanghai-based\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmultiplier-customer-success-manager-shanghai-based"}]}