{"id":1193001,"url":"https://alion.io/job/multiplymii-customer-support-specialist","title":"Customer Support Specialist","company":{"id":2681558,"name":"MultiplyMii","domain":"multiplymii.com","url":"https://alion.io/company/multiplymii","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":17000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1374},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Drive","optional":true},{"name":"Zendesk","optional":true}],"status":"closed","first_seen_at":"2026-09-22T04:08:04Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-06T04:51:25Z","board_verified":false,"closed_at":"2026-10-06T04:51:25Z","days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Position Type: Full-time\nLocation: Philippines (Remote)\nSchedule: 9 am-5 pm EST, Monday to Friday\nAbout the Company\nOur client is a premier provider of Structured Literacy solutions, dedicated to empowering educators through the science of reading. With nearly 30 years of experience, they have pioneered foundational skills curriculum, professional development, and coaching rooted in the Orton-Gillingham methodology. Their mission-driven approach reaches millions of students nationwide, providing the high-quality tools and training necessary to achieve measurable growth in literacy.\nAbout the Role\nWe are looking for a Customer Support Specialist to provide professional, timely, and helpful support to customers through phone and email. In this role, you will assist customers with questions about our products and services, help resolve concerns, maintain accurate records, and coordinate with internal teams when additional support is needed.\nThis role is ideal for someone who is organized, detail-oriented, and enjoys helping people. You will also handle various administrative tasks within the company’s internal systems while contributing to a collaborative, customer-focused team.\nResponsibilities\nSupport and exemplify our client’s mission and vision in everyday tasks by focusing on the following core values:\n\nHave an Innovative Mindset by embracing a culture of innovation and continuous improvement\n\nMaintain a Customer-Centered approach through professionalism by ensuring that interactions and decisions are carried out with the customer’s best interests in mind\n\nBe Committed to Collaboration by working as a cohesive team with shared goals and supporting one another whenever needed\n\nPractice Accountability by taking ownership of your work and responsibilities\n\nCorrespond with customers by telephone and email to provide information and solutions about our products and services\n\nHandle customer questions, concerns, and complaints in a professional and courteous manner\n\nAccurately record customer interactions, inquiries, complaints, comments, and actions taken\n\nPerform data entry and maintain accurate and up-to-date customer records\n\nCollaborate with other departments to investigate and resolve customer issues\n\nPerform various administrative duties involving our client’s internal systems\n\nDiscuss various aspects of our client’s products and services with interested customers\n\nFollow up on customer concerns and requests as needed\n\nComplete other tasks as assigned by management\n\nCompetencies and Qualifications\nMust Haves\nAt least 2 years of equivalent work experience\n\nProfessional and courteous telephone manner, with the ability to confidently field customer questions and provide assistance over the phone\n\nStrong attention to detail\n\nExceptional organizational skills and ability to manage multiple priorities\n\nExcellent computer skills and ability to learn new systems quickly\n\nExcellent verbal and written communication skills\n\nAbility to navigate and perform effectively in a fast-paced work environment\n\nAbility to execute requests in a timely and accurate manner\n\nProfessional work ethic and strong sense of accountability\n\nPositive and collaborative team player\n\nEnthusiastic, can-do attitude with a desire to learn and grow\n\nNice-to-Haves\nFamiliarity with Google Drive and other productivity tools\n\nPrevious experience in customer support, customer service, or administrative support\n\nExperience with customer support ticketing systems such as Zendesk or similar platforms\n\nWhat We Offer\n100% Remote Work - Work from anywhere in the Philippines.\n\nCareer Growth Opportunities - Gain hands-on experience and continuous learning.\n\nCollaborative & Innovative Team - Work alongside skilled professionals who value excellence.\n\nApplication Process\nWe understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.\nThe interview process includes a Recruiter Interview, Client Interview, and Assessment. As part of the process, candidates complete a hands-on task during the technical interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.","description_format":"text","description_chars":4320,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T17:28:26Z"},{"event":"close","at":"2026-10-06T04:51:25Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/multiplymii-customer-support-specialist","json_url":"https://alion.io/job/multiplymii-customer-support-specialist.json","meta":{"generated_at":"2026-10-12T08:37:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12922,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2681558},"rest":"https://alion.io/mcp/rest/get_company?id=2681558"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmultiplymii-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmultiplymii-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmultiplymii-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/multiplymii-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmultiplymii-customer-support-specialist"}]}