{"id":1192998,"url":"https://alion.io/job/multiplymii-field-deployment-manager-technical-solutions-2","title":"Field Deployment Manager – Technical Solutions","company":{"id":2681558,"name":"MultiplyMii","domain":"multiplymii.com","url":"https://alion.io/company/multiplymii","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":295},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"LoRaWAN","optional":true},{"name":"ServiceNow","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-09-24T03:53:47Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T18:34:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Type: Full-time\nLocation: Philippines (Remote)\nSchedule: Primarily local hours, with some US overlap\nAbout the Company\nOur client is a technology company focused on improving indoor air quality and building performance through connected environmental monitoring solutions. Their products combine smart sensors, cloud-based analytics, and building management system integrations to help commercial buildings improve air quality, optimize HVAC operations, reduce energy consumption, and support healthy-building certifications.\nTheir solutions are designed for enterprise and commercial environments, including large-scale building portfolios, and integrate with existing building systems and networks.\nAbout the Role\nWe are looking for a Field Deployment Manager - Technical Solutions to lead the successful deployment of connected building technology across commercial properties while providing hands-on technical support for complex deployment and customer issues.\nThis is primarily a project ownership and deployment management role, with a strong technical component. You will manage deployments from pre-installation planning through final go-live, coordinating third-party installers, contractors, client IT teams, facilities teams, and other stakeholders.\nApproximately 20% of the role may involve technical support and ticketing, focused primarily on issues that require genuine troubleshooting depth rather than routine support. Basic knowledge-base lookups, simple backend provisioning, and other straightforward requests will be handled internally.\nYou will not be responsible for performing physical installation work yourself. However, you should have enough hands-on technical knowledge to understand how connected building systems are deployed, diagnose issues, and confidently direct contractors or customer teams through on-site troubleshooting.\nThe ideal candidate combines technical depth with strong project ownership, business acumen, and customer-facing communication skills. You should be comfortable working with enterprise customers and taking ownership of problems from initial investigation through resolution.\nResponsibilities \nDeployment & Project Ownership\nOwn end-to-end deployment projects from pre-installation planning through final go-live.\n\nReview building plans, floor plans, and construction drawings to determine appropriate device and gateway placement.\n\nCoordinate third-party installers, low-voltage contractors, general contractors, client IT teams, facility teams, and other stakeholders.\n\nConfirm site prerequisites are completed before installation begins.\n\nTrack device quantities, installation progress, logistics, dependencies, risks, and project milestones.\n\nIdentify potential deployment risks early and proactively develop solutions.\n\nProvide technical direction to contractors and resolve deployment blockers.\n\nEnsure projects remain organized, documented, and on track through completion.\n\nTake ownership of issues beyond the minimum requirements when needed to ensure successful deployment.\n\nMaintain clear project documentation, status updates, deployment records, and stakeholder communications.\n\nTechnical Deployment & Troubleshooting\nVerify device installation, connectivity, configuration, and data reporting.\n\nTroubleshoot practical networking issues involving IP addressing, DHCP/DNS, VLANs, firewall rules, ports, proxies, and connectivity.\n\nCoordinate with customer network administrators to resolve network admission and access requirements.\n\nTroubleshoot issues involving connected devices, gateways, sensors, cloud connectivity, and BMS integrations.\n\nDetermine whether deployment issues originate from the device, network, BMS, installation, or integration layer.\n\nRemotely troubleshoot field issues and confidently guide contractors or customer teams through on-site resolution.\n\nEnsure deployed devices are reliably connected and reporting clean data to the cloud or BMS.\n\nSupport technical escalations that require deeper troubleshooting beyond basic support.\n\nTechnical Support & Customer Issues\nSpend approximately 20% of your time supporting technically complex customer issues and tickets.\n\nInvestigate and resolve tickets that require genuine troubleshooting expertise.\n\nSupport enterprise customers with BMS, networking, device, connectivity, and integration-related issues.\n\nDiagnose BACnet communication, point discovery, mapping, and data-quality issues when applicable.\n\nInvestigate issues involving DHCP/DNS, VLANs, firewalls, ports, proxies, SSL inspection, and NTP.\n\nWork across customer support, deployment, engineering, sales, and customer success teams to resolve complex issues.\n\nEscalate issues to engineering only when product-level intervention is required.\n\nDocument troubleshooting processes, solutions, and recurring technical issues for internal knowledge sharing.\n\nCustomer & Stakeholder Management\nAct as a key technical and project-facing contact throughout deployments.\n\nCommunicate clearly with enterprise customers, contractors, IT teams, facilities teams, and internal stakeholders.\n\nTranslate technical problems into clear business and operational impacts.\n\nSet expectations around timelines, dependencies, risks, and resolutions.\n\nBalance technical requirements with customer priorities, project timelines, and business objectives.\n\nBuild trust with customers through clear communication, ownership, and follow-through.\n\nSupport internal teams with technical context during customer discussions when required.\n\nCompetencies and Qualifications Must-Have \n3+ years of experience managing or deploying physical technology in commercial buildings, such as IoT, low-voltage, security, AV, telecom, BMS, HVAC controls, building automation, or similar technologies.\n\nDemonstrated experience owning projects from planning through completion, not only performing field installation tasks.\n\nStrong ability to read and interpret floor plans, building plans, and construction drawings.\n\nPractical IP networking knowledge, including:\nIP addressing\n\nDHCP/DNS\n\nVLANs\n\nFirewall rules\n\nPorts\n\nNetwork connectivity\n\nExperience coordinating third-party contractors, installers, field service teams, or vendors.\n\nAbility to troubleshoot technical issues independently and guide others through remote/on-site troubleshooting.\n\nStrong project coordination, organization, and execution skills.\n\nStrong customer-facing communication skills.\n\nAbility to work with multiple stakeholders, including enterprise customers, contractors, IT teams, facilities teams, and internal technical teams.\n\nDemonstrated business acumen and ability to understand the customer/business impact of technical issues.\n\nStrong written and verbal communication skills.\n\nAbility to take ownership of problems through resolution rather than simply escalating them.\n\nNice-to-Have\n\nExperience with BMS, HVAC controls, or building automation.\n\nStrong understanding of BACnet/BACnet IP.\n\nExperience with Modbus or other building protocols.\n\nExperience deploying IoT or connected-building technologies.\n\nExperience with enterprise or large-scale commercial building deployments.\n\nExperience working with general contractors or low-voltage contractors.\n\nExperience with cloud-connected hardware, sensors, gateways, or environmental monitoring systems.\n\nExperience troubleshooting SaaS/IoT products.\n\nExperience supporting enterprise customers or Fortune 1000 organizations.\n\nExperience with technical support ticketing systems such as Zendesk, HubSpot, ServiceNow, or similar.\n\nExperience with Niagara/Tridium or major BMS platforms such as Schneider Electric, Honeywell, Johnson Controls, Delta Controls, Distech, Siemens, Trane, or Carrier.\n\nFamiliarity with security questionnaires and enterprise IT requirements.\n\nExposure to Wi-Fi constraints, LoRaWAN gateways, cellular connectivity, PoE, or other edge technologies.\n\nFamiliarity with APIs.\n\nFamiliarity with WELL/LEED or healthy-building technologies.\n\nKey Qualities\n\nProject owner, not just a field technician\n\nStrong technical troubleshooting mindset\n\nStrong business and commercial awareness\n\nCustomer-focused\n\nClear and concise communicator\n\nConfident working with enterprise customers\n\nComfortable directing contractors and external stakeholders\n\nHighly organized and detail-oriented\n\nProactive in identifying project risks\n\nComfortable taking ownership of complex problems\n\nPatient and methodical when troubleshooting\n\nSelf-directed and autonomous\n\nAble to simplify complex technical concepts\n\nComfortable moving between project management, technical troubleshooting, and customer communication\n\nWhat Success Looks Like\nSuccess in this role means ensuring deployments are planned properly, executed on time, technically sound, and successfully transitioned into production.\nYou will be expected to:\nKeep deployment projects moving and proactively resolve blockers.\n\nEnsure contractors and stakeholders understand what needs to happen and when.\n\nIdentify technical risks before they become deployment failures.\n\nEnsure devices are installed, connected, configured, and reporting correctly.\n\nPersonally investigate technically complex issues rather than relying on immediate escalation.\n\nCommunicate clearly with enterprise customers throughout the process.\n\nUnderstand the business impact of technical problems and prioritize accordingly.\n\nTake ownership from initial problem identification through final resolution.\n\nWhat We Offer\n100% Remote Work - Work from anywhere in the Philippines.\n\nCareer Growth Opportunities - Gain hands-on experience, and continuous learning.\n\nCollaborative & Innovative Team - Work alongside skilled professionals who value excellence.\n\nApplication Process\nWe understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.\nThe interview process includes a Recruiter Interview, Client Interview, and Assessment. As part of the process, candidates complete a hands-on task during the technical interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.","description_format":"text","description_chars":10236,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Virtual Assistant Services","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-24T17:28:26Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":87,"reasons":["conf:1","win:early"],"computed_at":"2026-09-24T19:44:10Z"},"pay":null,"html_url":"https://alion.io/job/multiplymii-field-deployment-manager-technical-solutions-2","json_url":"https://alion.io/job/multiplymii-field-deployment-manager-technical-solutions-2.json","meta":{"generated_at":"2026-09-24T19:44:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}