{"id":3007674,"url":"https://alion.io/job/multiplymii-support-services-agent","title":"Support Services Agent","company":{"id":2681558,"name":"MultiplyMii","domain":"multiplymii.com","url":"https://alion.io/company/multiplymii","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":60000,"max":80000,"currency":"PHP","period":"month","gross":null,"usd_annual":15336},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T10:47:40Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T14:15:05Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Position Type: Full-time\nLocation: Philippines (Remote)\nSchedule: EST (USA) schedule, rotational shifts including weekends (40 hours per week)\nAbout the Company\nOur client is a US-based company that provides preferred air, hotel + car contracts; corporate travel policy solutions; customized reporting; multilingual consultants; quality assurance guarantees; passport + visa services; bespoke leisure travel; creative event management; group and meeting planning; and incentive travel.\nAbout the Role\nAs a Support Services Agent, you will provide specialized operational and ticketing support for our client’s Global operation, ensuring travel services are executed accurately and on time. Working closely with travel advisors and internal teams, you will use your expertise in Sabre GDS to handle airline ticketing, exchanges, refunds, reissues, schedule changes, fare quotations, and reservation support. You will also apply your knowledge of airline agreements, fare rules, and negotiated pricing to protect accuracy and financial value for the business, while upholding company procedures, supplier requirements, and First in Service standards.\nThis role is 100% remote.\nResponsibilities\nBook air, car, hotel, and rail travel using Sabre (Native GDS), ensuring accuracy, policy compliance, and cost-effectiveness.\n\nApply a solid understanding of the travel industry, including airline operations, fare structures, ticketing procedures, reservation processes, and travel policies, to ensure accurate and efficient travel arrangements.\n\nManage reservations, exchanges, cancellations, and itinerary updates for domestic and international travel.\n\nProvide global fulfillment assistance to clients, VICs, and VIP travelers.\n\nHandle booking inquiries, troubleshoot issues, and deliver timely, high-level customer service.\n\nProvide emergency travel assistance when needed and escalate complex issues appropriately.\n\nManage high-volume email and phone requests while meeting SLA requirements.\n\nMaintain updated logins for airline sites and tools used by VICs.\n\nSupport debit memo management and produce necessary administrative reports.\n\nEnsure all bookings comply with fare rules and airline regulations (including POC/O&D requirements)\n\nWork with the Service Support Lead and Managers to identify recurring issues and improve\n\nprocesses.\n\nParticipate in team meetings and contribute to best-practice sharing.\n\nCompetencies and Qualifications\n3+ years in a travel service environment, managing bookings and resolving client issues.\n\nHigh School graduate or equivalent required\n\nDirect experience with a Global Distribution System (GDS) with expertise in Native Sabre required -Must demonstrate proficiency in itinerary creation, fare pricing, reservations and ticketing, post-booking servicing, voluntary and involuntary changes, refunds, residual value management, and manual fare construction using airline waivers and applicable fare rules.\n\nExcellent verbal and written communications skills in English with the ability to engage professionally with clients at all organizational levels.\n\nStrong organizational skills, with the ability to manage multiple priorities in a fast-paced environment.\n\nAbility to work collaboratively across departments.\n\nAbility to work with top level executives\n\nAbility to build and maintain strong relationship with travel advisors\n\nExperience in travel arrangement company or similar industry\n\nExtremely high attention to detail\n\nStrong reading comprehension, with the ability to accurately interpret complex written materials, including airline fare rules, ticketing policies, SOPs, client instructions, and technical documentation.\n\nProven ability to work under pressure, handling high volumes of requests while maintaining accuracy and timeliness.\n\nTechnical Requirements (Device)\nLaptop/Computer (at least 8GB RAM)\n\nHeadset (preferable noise canceling microphone)\n\nFast/Stable Internet Connection (At least 100 mbps)\n\nWhat We Offer\n100% Remote Work\n\n13th Month Pay\n\nHealthcare (HMO)\n\nComprehensive Fringe Benefits package\n\nFree Learning and Development Programs\n\nApplication Process\nWe understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.\nTypically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.","description_format":"text","description_chars":4616,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Travel"],"lifecycle":[{"event":"open","at":"2026-10-21T14:21:54Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.512,"p_room":1,"age_days":4,"expected_fill_days":31,"reasons":["conf:0","agency","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":15336,"is_top_pay":false},"html_url":"https://alion.io/job/multiplymii-support-services-agent","json_url":"https://alion.io/job/multiplymii-support-services-agent.json","meta":{"generated_at":"2026-10-26T17:59:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24124,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2681558},"rest":"https://alion.io/mcp/rest/get_company?id=2681558"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmultiplymii-support-services-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmultiplymii-support-services-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmultiplymii-support-services-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/multiplymii-support-services-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmultiplymii-support-services-agent"}]}