{"id":3173929,"url":"https://alion.io/job/multitude-complaints-disputes-consultant","title":"Complaints & Disputes Consultant","company":{"id":2915501,"name":"Multitude","domain":"multitude.com","url":"https://alion.io/company/multitude-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Riga, Latvia"],"countries":["LV"],"hiring_countries":["LV"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":68000,"period":"year","method":"role_country_seniority_unknown","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-31T23:34:56Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"We are seeking a Complaints & Disputes Consultant to support the central Complaints function of Multitude Bank Plc, with a particular focus on the Latvian market.\nThis is a consultant role based in Latvia, providing non-decision-making, advisory support to internal stakeholders. The Consultant will offer market-specific expertise, particularly in handling escalated or complex complaints, interactions with regulatory authorities, consumer protection bodies, and legal disputes, while also supporting internal case management across multiple markets as needed.\nThe professional will act as an internal advisor-contributing to case reviews, escalation coordination, and regulatory insights-under the oversight of the Operations Manager. The Consultant will support the business by providing guidance on local complaint-handling practices, customer dispute resolution, and regulatory expectations while ensuring a customer-centric and compliant approach.\nThis position is ideal for a detail-oriented professional with experience in customer complaints, dispute resolution, collections, legal support, compliance, or customer service operations within the financial services sector.\nKey Responsibilities:\nProvide advisory support to the Operations Team on complaint handling matters related to the Latvian market.\nReview and support the management of escalated and complex customer complaints and disputes.\nAssist with complaint investigations, fact-finding activities, and preparation of case documentation.\nSupport interactions with regulatory authorities, consumer protection bodies, ombudsman-type institutions, and external legal partners when required.\nShare insights on local market practices, customer expectations, and regulatory developments.\nContribute to the continuous improvement of complaint handling processes and customer outcomes.\nSupport internal stakeholders across multiple markets as needed, providing expertise and guidance on complaint-related matters.\nAssist in identifying trends, root causes, and potential areas for operational or process improvements.\nMaintain accurate records and documentation in accordance with internal policies and regulatory requirements.\nCandidate Requirements\nRequired\nExperience in complaints handling, collections, customer service, legal operations, compliance, dispute resolution, or related functions within the financial services sector.\nGood understanding of the Latvian financial services environment and customer complaint handling practices.\nFluent in Latvian and English, both written and spoken.\nExcellent communication, organizational, and documentation skills.\nStrong analytical skills and attention to detail.\nAbility to work independently while collaborating effectively with a cross-functional, remote team.\nProfessional approach to handling sensitive customer matters and confidential information.\nPreferred\nExperience managing escalated or complex customer complaints.\nFamiliarity with Latvian regulatory and consumer protection frameworks, including interactions with institutions such as Latvijas Banka, PTAC, or other relevant authorities.\nExperience working with external law firms, regulatory bodies, or dispute resolution entities.\nBackground in lending, banking, collections, compliance, legal support, or consumer finance.\nKnowledge of complaint reporting, regulatory correspondence, and case management processes.\nRussian or additional language skills would be considered an advantage.\nFlexible availability and ability to prioritize tasks based on operational needs.\nThe starting salary for this position is €2,000 gross per month.\nWe offer:\nA Truly Global Workplace - work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture.\n\nHybrid & Flexible Work - we support work-life balance with remote work options and modern office spaces across Europe.\n\nA Culture of Growth - we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement.\n\nFinancial Growth Opportunities - benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards.\n\nWorkation Programme - work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive.\n\nWe may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.\nBy proceeding to apply for a job with us, you confirm that you have read and accepted our Recruitment Privacy Policy","description_format":"text","description_chars":4907,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Latvian","level":"Advanced (C1)","optional":false},{"language":"Russian","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Growth opportunities","Professional development"],"hiring_locations":[{"name":"Latvia","iso":"LV","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T19:22:51Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.57,"p_room":0.75,"age_days":25,"expected_fill_days":29,"reasons":["conf:8","stale_co","velocity","win:late"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/multitude-complaints-disputes-consultant","json_url":"https://alion.io/job/multitude-complaints-disputes-consultant.json","meta":{"generated_at":"2026-11-01T04:57:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7736,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2915501},"rest":"https://alion.io/mcp/rest/get_company?id=2915501"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmultitude-complaints-disputes-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmultitude-complaints-disputes-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmultitude-complaints-disputes-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/multitude-complaints-disputes-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmultitude-complaints-disputes-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3173929}},{"tool":"search_jobs","arguments":{"company":"multitude.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3173929},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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