{"id":3173936,"url":"https://alion.io/job/multitude-customer-operation-specialist-german-speaker","title":"Customer Operation Specialist - German Speaker","company":{"id":2915501,"name":"Multitude","domain":"multitude.com","url":"https://alion.io/company/multitude-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gżira, Malta"],"countries":["MT"],"hiring_countries":["MT"],"hiring_countries_total":1,"salary":{"min":2200,"max":null,"currency":"EUR","period":"month","gross":true,"usd_annual":29580},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"LinkedIn","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-01T22:40:39Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"The Customer Operations Specialist is responsible for delivering high-quality, multi-channel customer engagement while supporting the company’s broader operational goals. This role combines customer support, sales enablement, collections assistance, and loan servicing activities to ensure an exceptional, compliant, and customer-centric journey.\nAs a first point of contact, you will provide accurate guidance, resolve customer needs efficiently, and proactively contribute to both revenue growth and operational excellence.\n Your Focus\nCustomer Support & Communication\nRespond promptly and professionally to customer inquiries via chat, phone, email, WhatsApp, Messenger, and other approved platforms.\n\nProvide accurate information and guide customers through products, services, and processes.\n\nMaintain a customer-first approach by demonstrating empathy, clarity, and professionalism.\n\nKeep customers informed about the status of their requests, complaints, applications, or collections cases.\n\nSales & Revenue Generation\nIdentify customer needs and recommend suitable products and services.\n\nDrive sales through proactive engagement, upselling, and cross-selling initiatives.\n\nSupport individual and team revenue targets by converting service interactions into sales opportunities.\n\nCollections & Loan Support\nProvide first-level support for payment reminders and repayment arrangements, ensuring sensitivity and regulatory compliance.\n\nEscalate complex collection or loan-related cases to dedicated teams with complete and accurate documentation.\n\nSupport loan servicing activities where applicable, ensuring smooth processing and clear customer guidance.\n\nIssue Resolution & Escalations\nResolve standard customer issues independently, ensuring fast and effective outcomes.\n\nEscalate sensitive or complex cases (e.g. complaints, collections, fraud) with proper documentation.\n\nFollow up to ensure timely and complete resolution for the customer.\n\nQuality, Compliance & Risk\nAdhere to company policies, compliance guidelines, and regulatory standards at all times.\n\nMaintain accurate and complete records of all customer interactions.\n\nSupport GDPR, fraud detection, and complaint processes by escalating cases appropriately.\n\nUphold the highest quality standards in every customer interaction.\n\n Required Skills & Qualifications\nCustomer-oriented mindset with strong communication and interpersonal skills.\n\nAbility to handle multiple tasks and channels simultaneously in a fast-paced environment.\n\nStrong problem-solving skills and attention to detail.\n\nComfortable working with CRM systems and digital communication tools.\n\nAbility to act with professionalism, empathy, and discretion.\n\nPrevious experience in customer service, operations, fintech, banking, or contact centre environments is an advantage.\n\nFluent in German; basic English skills will be considered an advantage.\n\nThe starting salary for this position is €2,200 gross per month.\nWe offer:\nA Truly Global Workplace - collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation\n\nHybrid & Flexible Work - balance your life and career with remote-friendly policies and modern offices across Europe\n\nA Culture of Growth - accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)\n\nWorkation Programme - work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive\n\nFinancial Growth Opportunities - invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards\n\nPrivate Health Insurance - access comprehensive healthcare coverage tailored to local standards\n\nWellbeing Benefit - receive an annual wellness allowance to support your physical and mental health\n\nWeekly Office Breakfast - enjoy a fresh start with breakfast at the office\n\nWe may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.\nBy proceeding to apply for a job with us, you confirm that you have read and accepted our Recruitment Privacy Policy","description_format":"text","description_chars":4425,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Elementary (A1)","optional":true}]},"benefits":["Flexible schedule","Growth opportunities","Health insurance"],"hiring_locations":[{"name":"Malta","iso":"MT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T19:22:51Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.431,"p_room":0.45,"age_days":54,"expected_fill_days":29,"reasons":["conf:7","stale_co","velocity","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":29580,"is_top_pay":false},"html_url":"https://alion.io/job/multitude-customer-operation-specialist-german-speaker","json_url":"https://alion.io/job/multitude-customer-operation-specialist-german-speaker.json","meta":{"generated_at":"2026-11-02T07:58:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2915501},"rest":"https://alion.io/mcp/rest/get_company?id=2915501"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmultitude-customer-operation-specialist-german-speaker"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmultitude-customer-operation-specialist-german-speaker"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmultitude-customer-operation-specialist-german-speaker"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/multitude-customer-operation-specialist-german-speaker\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmultitude-customer-operation-specialist-german-speaker"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3173936}},{"tool":"search_jobs","arguments":{"company":"multitude.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3173936},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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