{"id":3173954,"url":"https://alion.io/job/multitude-cux-design-specialist","title":"CUX Design Specialist","company":{"id":2915501,"name":"Multitude","domain":"multitude.com","url":"https://alion.io/company/multitude-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Design","role_family":"Design","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gżira, Malta"],"countries":["MT"],"hiring_countries":["MT"],"hiring_countries_total":1,"salary":{"min":2500,"max":null,"currency":"EUR","period":"month","gross":true,"usd_annual":33612},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Prompt Engineering","optional":false}],"status":"live","first_seen_at":"2026-06-11T00:00:00Z","employer_posted_date":"2026-06-11","last_verified_at":"2026-10-30T21:35:28Z","board_verified":true,"closed_at":null,"days_open":142,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":140},"description":"We’re hiring a CUX Designer to own and scale our AI-driven self-service experience.\nThis is a hands-on role for someone who combines AI prompt engineering, conversational design, and data-driven CX optimisation to drive measurable improvements in digital containment and customer satisfaction.\nYour responsibilities:\nAI & Automation\nOptimise AI bots through advanced prompt engineering\n\nBuild and refine AI-powered email auto-replies to improve accuracy and first-contact resolution\n\nImprove containment, reduce escalations, and elevate automation quality\n\nSelf-Service Growth\nIncrease Self-Service Usage and reduce contact rate\n\nIdentify friction in digital journeys and implement scalable solutions\n\nKnowledge & Content\nOwn Help Centre quality and AI-readiness\n\nEnsure content is clear, structured, and automation-friendly\n\nSalesforce Integration\nOptimise Service Cloud flows, case automation, and AI integrations\n\nAlign bots, email automation, and service processes into one seamless experience\n\nCX Ownership\nTurn Voice of Customer and behavioural data into measurable improvements\n\nLead initiatives end-to-end - from insight to rollout\n\nWhat You Bring\n2-3 years in CX, UX, Conversational Design, or similar\n\nStrong hands-on experience with AI bots & prompt engineering (LLMs preferred)\n\nExperience with Salesforce Service Cloud\n\nProven success improving self-service and automation performance\n\nOwnership mindset, analytical thinking, and strong communication skills\n\nThe starting salary for this position is €2,500 gross per month.\nWe offer:\nA Truly Global Workplace - collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation\n\nHybrid & Flexible Work - balance your life and career with remote-friendly policies and modern offices across Europe\n\nA Culture of Growth - accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)\n\nWorkation Programme - work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive\n\nFinancial Growth Opportunities - invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards\n\nPrivate Health Insurance - access comprehensive healthcare coverage tailored to local standards\n\nWellbeing Benefit - receive an annual wellness allowance to support your physical and mental health\n\nWeekly Office Breakfast - enjoy a fresh start with breakfast at the office\n\nWe may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. 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