Operations and Transactions Control Specialist

We are looking for a detail-oriented professional to ensure smooth daily financial operations through reconciliations, transaction monitoring, and chargeback handling. In this role, you will investigate and escalate discrepancies and alerts, collaborate with internal teams, and support compliance with operational and AML/CTF requirements.

The Employee’s duties of employment are:

• Ensuring that DRTs are locked in a consistent and timely manner and in line with DRT Procedures;
• Bank systems daily verification and reconciliation for all currencies in all countries;
• Internal systems daily verification and reconciliation of operational items;
• Tracking, monitoring, and escalation of JIRA tickets impacting daily operational activities;
• Card transactions monitoring;
• Building and preparing system reconciliation reports, and internal and external reports as per request;
• Investigations of differences that may occur after the reconciliation;
• Ensure the escalation and follow-up for the provided elements pending investigations;
• Ensure proper policies and procedures are being used within the department;
• Keeping records as required;

• Sharing knowledge and experience with other team members and providing support as and when needed.
• Chargebacks handling;
• Reviewing of alerts generated by the Bank’s Transaction Monitoring and Screening systems and outcome decisions, including escalation to the second-line AFC Compliance Team;
• Assessment of customers’ historical account activity to establish baseline behavior and detect suspicious/anomalous activity;
• Liaising with the Bank’s Customer Service and Payments Teams as necessary to close open alerts;
• Assessment of transactional supporting documentation to determine congruence with the customers’ known profile;
• Providing quality control on closed alerts;
• Drafting reports to the MLRO on any identified or suspected ML/TF activity;

We offer:

• A Truly Global Workplace - collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation

• Hybrid & Flexible Work - balance your life and career with remote-friendly policies and modern offices across Europe

• A Culture of Growth - accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)

• Workation Programme - work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive

• Financial Growth Opportunities - invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards

• Private Health Insurance - access comprehensive healthcare coverage tailored to local standards

• Wellbeing Benefit - receive an annual wellness allowance to support your physical and mental health

• Weekly Office Breakfast - enjoy a fresh start with breakfast at the office

We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.

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