{"id":4245775,"url":"https://alion.io/job/multitude-senior-it-application-support-engineer","title":"Senior IT Application Support Engineer","company":{"id":2915501,"name":"Multitude","domain":"multitude.com","url":"https://alion.io/company/multitude-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":125,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bratislava, Slovakia"],"countries":["SK"],"hiring_countries":["SK"],"hiring_countries_total":1,"salary":{"min":2500,"max":null,"currency":"EUR","period":"month","gross":true,"usd_annual":33168},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apache Kafka","optional":false},{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"Grafana","optional":false},{"name":"Kibana","optional":false},{"name":"RabbitMQ","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-13T12:39:22Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T08:25:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nWe are seeking an Senior Application Support Engineer with prior experience in an application support role to join our team and help ensure the stability, efficiency, and continuous improvement of our production environment. In this role, you will take ownership of resolving complex production incidents, identifying root causes, and collaborating with multiple teams to enhance the performance and reliability of our systems. You will be instrumental in supporting our loan handling software and related applications, which serve customers across 10+ countries, while driving operational excellence and delivering exceptional user experiences.\nThis role is perfect for someone who enjoys problem-solving, thrives in a collaborative environment, and has a strong technical foundation-particularly in Microservices, APIs, SQL and analyzing and troubleshooting logs using tools like Kibana. Familiarity with RabbitMQ and Kafka is beneficial, and while our applications are primarily cloud-based (e.g., on Azure), deep knowledge of the hosting platform is not essential.\nKey Responsibilities\nAnalyze, troubleshoot, and resolve complex business process incidents related to technical and process issues.\nTake ownership of critical production incidents, coordinating effectively with Business, Backoffice, and Development teams.\nSet up and optimize application and process monitoring using appropriate tools to proactively prevent production issues.\nLead root cause analyses and contribute to the problem management process to enhance system stability. Troubleshoot technical issues, assign priorities, and escalate problems where necessary.\nCreate and maintain comprehensive documentation for business processes and system workflows.\nActively participate in projects, business analysis, development lifecycle processes, and testing of hotfixes.\nMonitor post-deployment activities to ensure production environment stability.\nMentor and provide training to junior team members.\nRequired Knowledge and Skills\n5 Plus years of experience in a business/application support or related engineering role.\nStrong understanding of the IT development lifecycle and Agile methodologies.\nExcellent problem-solving skills, analytical thinking, and attention to detail.\nAbility to manage and prioritize parallel tasks while addressing ad-hoc requirements.\nExceptional verbal and written communication skills with a collaborative, team-oriented approach.\nCapability to work independently with minimal supervision in a fast-paced environment.\nExperience in the Banking/Financial Services industry, with knowledge of onboarding processes and payment systems is highly advantageous.\nHands-on experience with tools such as Kibana, JIRA, Confluence and Grafana.\nFamiliarity with APIs and microservices architecture.\nSQL knowledge, with the ability to write and optimize simple queries and perform data analysis is welcome.\nFamiliarity with Kafka and RabbitMQ, with a basic understanding of message brokering and real-time data streaming, is an advantage.\nExperience with Workday is an advantage.\nThe starting salary for this position is €2,500 gross per month.\nWe offer:\nA Truly Global Workplace - collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation\n\nHybrid & Flexible Work - balance your life and career with remote-friendly policies and modern offices across Europe\n\nA Culture of Growth - accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)\n\nWorkation Programme - work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive\n\nFinancial Growth Opportunities - invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards\n\nExtra Time to Recharge - enjoy 4 fully paid sick days per year to rest when needed\n\nStay Active - access to the MultiSport card, supporting your fitness, wellness, and relaxation goals\n\nHealthy Office Culture - enjoy fresh snacks and refreshments daily in a modern workspace\n\nUp Benefia - choose the perks that suit you best with our flexible benefits system, giving you a set budget to spend on categories like fashion, wellness, dining, education, entertainment, and more\n\nWe may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.\nBy proceeding to apply for a job with us, you confirm that you have read and accepted our Recruitment Privacy Policy","description_format":"text","description_chars":4825,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[{"name":"Slovakia","iso":"SK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-11-13T12:39:22Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":125,"reasons":["conf:10","velocity","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":33168,"is_top_pay":false},"html_url":"https://alion.io/job/multitude-senior-it-application-support-engineer","json_url":"https://alion.io/job/multitude-senior-it-application-support-engineer.json","meta":{"generated_at":"2026-11-14T15:22:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16900,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2915501},"rest":"https://alion.io/mcp/rest/get_company?id=2915501"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmultitude-senior-it-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmultitude-senior-it-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmultitude-senior-it-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/multitude-senior-it-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmultitude-senior-it-application-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4245775}},{"tool":"search_jobs","arguments":{"company":"multitude.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4245775},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}