{"id":1472172,"url":"https://alion.io/job/multiverse-customer-value-partner-strategic-accounts","title":"Customer Value Partner, Strategic Accounts","company":{"id":5192,"name":"Multiverse","domain":"multiverse.io","url":"https://alion.io/company/multiverse","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-17T05:46:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":64},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T12:45:43Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-18T15:31:07Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Multiverse is the upskilling platform for AI and Tech adoption.\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\nThe Opportunity\nWe’re expanding our Strategic Accounts post-sale team and are looking for a Customer Value Partner, Strategic Accounts to own a handful of our most complex, high-impact enterprise partnerships.\nThis is a senior individual contributor role and the post-sale counterpart to our Strategic Account Executives. Your focus is to ensure customers experience Multiverse as a seamless, proactive partner; turning commitments into outcomes, building long-term trust with senior stakeholders, and creating the conditions for sustainable account growth.\nOnce here, you will:\nOwn the end-to-end customer journey for key strategic accounts, from launch through long-term value realisation.\n\nBuild deep, multi-threaded relationships across customer stakeholders (HR, executive sponsors, business leaders, department partners, line managers) and understand internal dynamics to engage the right people at the right time.\n\nPartner with executive sponsors to broaden engagement across senior leaders and the teams responsible for execution, ensuring learning outcomes translate into measurable business impact.\n\nCreate and run joint success plans and discovery workshops with customers (outcomes, milestones, governance, success metrics), and hold a clear operating rhythm to drive progress.\n\nLead Executive Business Reviews / Quarterly Business Reviews that demonstrate value realised, celebrate shared wins, and course-correct where needed.\n\nTranslate delivery outcomes into compelling proof: share learner projects and impact stories with relevant leaders (e.g., department directors) to spark new use cases and strategic business reviews.\n\nPartner closely with a dedicated onboarding/implementation counterpart to ensure a smooth launch and strong first 90 days, then maintain strategic oversight as programmes run.\n\nCollaborate with Sales and Business Value Consultants to strengthen the value narrative and ensure the customer has a clear, evidence-backed view of value over time.\n\nAct as a trusted internal voice of the customer: align Delivery, Product and Support to remove barriers, raise quality, and improve the overall customer experience.\n\nRe-engage the Strategic Account Executive once a commercial opportunity to expand or renew is identified. Note, as a Strategic CVP you do not ‘own’ the commercial expansion outcome.\n\nWhat you bring:\n5-8+ years of experience in strategic customer success, strategic account management, consulting, or professional services working with complex enterprise customers.\n\nExecutive presence and the ability to build trust and influence across senior stakeholder groups in large organisations.\n\nA track record of building structured success plans, running executive governance, and tying work to measurable outcomes (not just activity).\n\nStrong program leadership and operational discipline: you can operate strategically while keeping a high bar for execution, risk management, and follow-through.\n\nComfort leading cross-functional teams without formal authority, driving clarity, cadence, and accountability.\n\nCommercial awareness and partnership mindset: you can identify expansion opportunities and build “ready-to-act” cases, while partnering with Sales to progress commercial discussions.\n\nClear written and verbal communication - you can simplify complexity for executives and teams alike.\n\nComfort in working with ambiguity - both internal teams and external account positions will rapidly change. Bring drive, curiosity and adaptability to work effectively in a high-paced environment.\n\nWhat success looks like:\nCustomers describe the partnership as seamless, proactive, and value-driven - with strong stakeholder engagement, clear evidence of impact, and a well-run operating rhythm that supports long-term partnership growth.\n\nBenefits\nTime off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\nHealth & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\nHybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\nWork-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\nSpace to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!\n\nOur Commitment to Diversity, Equity and Inclusion\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.\nOur Commitment to Safeguarding\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.","description_format":"text","description_chars":7047,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Gym membership","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Vocational Education","Corporate Training"],"lifecycle":[{"event":"open","at":"2026-09-29T16:44:50Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.824,"p_room":0.9,"age_days":17,"expected_fill_days":48,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/multiverse-customer-value-partner-strategic-accounts","json_url":"https://alion.io/job/multiverse-customer-value-partner-strategic-accounts.json","meta":{"generated_at":"2026-10-18T17:26:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22565,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5192},"rest":"https://alion.io/mcp/rest/get_company?id=5192"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmultiverse-customer-value-partner-strategic-accounts"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmultiverse-customer-value-partner-strategic-accounts"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmultiverse-customer-value-partner-strategic-accounts"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/multiverse-customer-value-partner-strategic-accounts\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmultiverse-customer-value-partner-strategic-accounts"}]}