{"id":17537,"url":"https://alion.io/job/multiverse-head-of-data-operations","title":"Director of Data Products","company":{"id":5192,"name":"Multiverse","domain":"multiverse.io","url":"https://alion.io/company/multiverse","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":121000,"max_usd":221000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":61},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Asana","optional":false},{"name":"Claude","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-06-29T10:45:54Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-18T21:53:44Z","board_verified":true,"closed_at":null,"days_open":111,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":110},"description":"Multiverse is the upskilling platform for AI and Tech adoption.\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\nWhy this role\nEvery one of Multiverse's 800+ employees needs data to do their job well, and in the AI era - our ability to leverage data is more important than ever!\nAs Director of Data Products, you will own the platform, the products, the tools, the processes and the self-serve layer, so that the answer arrives before the request does.\nYou will be a force-multiplier for the quality, velocity and impact of Multiverse's decision making, and a driving force behind how data and AI are leveraged across the entire business. You will ensure that how we interact with data and deliver data products fully realises the potential of AI.\nYou will sit in the Data & Insight leadership team, reporting to our VP of Data & Insight, with a seat in company-wide planning and governance forums. You will manage 8 analytics engineers and developers within a wider team of ~20, collaborating with senior stakeholders across the org to coordinate a complex set of competing needs.\nWhat you'll own\nData leverage across Multiverse\nThe platform, products and self-serve layer that ~800 people use to find, understand and act on our data - reducing the dependency on Data & Insight to answer questions others could answer themselves.\n\nDirection on tooling: evaluate the options, make the call, take the organisation through the change.\n\nCuration of our semantic layer so it covers Multiverse's core business concepts, data and metrics - with clear ownership and stewardship agreed with Domain D&I Leads and business stakeholders, and core architecture aligned with the Director of Data Engineering.\n\nGovernance embedded through the platform itself - quality, definitions, stewardship, access - so that trust and speed stop being a trade-off.\n\nReal adoption, through documentation, training and support that reaches every relevant domain. Optimising the user experience alongside secure controls and seamless interconnectivity (APIs, MCPs).\n\nCross-functional roadmap delivery\nD&I's operational planning process: around 50 quarterly projects properly scoped, clearly defined and appropriately resourced, with capacity reallocated as priorities move.\n\nRepresentation of D&I in company-wide planning and governance forums, bringing a data lens to decisions being made elsewhere in the business.\n\nA roadmap that reflects genuine business priority rather than the loudest request, with data needs surfaced early.\n\nProgress against milestones - risks identified ahead of time, blockers raised, solutions coordinated.\n\nOperational excellence\nDriving the team's cycle planning, standups and retrospectives, run so they are genuinely useful and action-oriented.\n\nStandards, playbooks and best practice for how work is scoped, how handoffs happen and how outputs are documented - with AI embedded where it creates real leverage.\n\nFair triage of inbound support and feature requests, and an escalation route for issues that cross domain boundaries.\n\nD&I's own operational metrics - project velocity, support throughput, self-serve adoption - tracked and improved. Operational tooling (Asana, Claude) kept current and visible.\n\nPeople leadership\nDay-to-day leadership of our Analytics Engineers and Analytics Developers: weekly 1:1s, development conversations, meaningful goals.\n\nSkill gaps identified and closed, through formal training, peer learning or stretch work.\n\nFostering a high-performance team culture built on accountability, collaboration and continuous improvement.\n\nHiring and onboarding as the team grows.\n\nWhat we're looking for\nFew people will bring every one of these. If you are strong across most, we would like to hear from you.\n10+ years in data, analytics or technical operations, including 3+ years managing and developing technical teams such as analytics engineers or BI developers.\n\nEvidenced use of AI to make a measurable difference to how an organisation uses its data, or how a data team operates - and the ability to lead others into those ways of working. This is a high bar for us: we are past curiosity.\n\nA track record of making data genuinely self-serve in a complex or scaling organisation, with governance - quality, definitions, stewardship, access control - as part of how you did it.\n\nOwnership of operational planning for a data team: capacity, prioritisation, agile-style ceremonies, delivery against a busy roadmap, and the project tooling (Asana, Jira or similar) that holds it together.\n\nCredibility with senior stakeholders across functions - able to hold your own in a planning room, translate complex plans for technical and non-technical audiences, and build trust across the business.\n\nA real interest in developing people, with the judgement to coach, challenge and support individuals at different stages of their careers.\n\nOrganised, detail-minded, and calm in ambiguity - pragmatic enough to make progress before the picture is complete.\n\nBenefits\nTime off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\nHealth & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\nHybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\nWork-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\nSpace to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!\n\nOur Commitment to Diversity, Equity and Inclusion\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.\nOur Commitment to Safeguarding\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.","description_format":"text","description_chars":8131,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Gym membership","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Vocational Education","Corporate Training"],"lifecycle":[{"event":"open","at":"2026-06-29T10:45:54Z"},{"event":"close","at":"2026-09-24T07:24:29Z"},{"event":"reopen","at":"2026-10-07T12:09:44Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.628,"p_room":0.28,"age_days":109,"expected_fill_days":48,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/multiverse-head-of-data-operations","json_url":"https://alion.io/job/multiverse-head-of-data-operations.json","meta":{"generated_at":"2026-10-18T23:23:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25762,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5192},"rest":"https://alion.io/mcp/rest/get_company?id=5192"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmultiverse-head-of-data-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmultiverse-head-of-data-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmultiverse-head-of-data-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/multiverse-head-of-data-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmultiverse-head-of-data-operations"}]}