{"id":3426193,"url":"https://alion.io/job/multiverse-operations-specialist-enablement","title":"Operations Specialist - Enablement","company":{"id":5192,"name":"Multiverse","domain":"multiverse.io","url":"https://alion.io/company/multiverse","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":42},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T21:35:12Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T11:39:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Multiverse is the upskilling platform for AI and Tech adoption.\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\nOperations Specialist\nThis role sits within the Coach & Instructor Enablement Team the team exist to make the delivery organisation measurably better at retaining learners and delivering successful outcomes consistently, predictably and at scale. This team has six specialists supporting hundreds of coaches and instructors across all learner programmes.\nSpecifically, you will\nCoordinate onboarding and on-going training for coaches and instructors. That covers scheduling, audience, facilitator/SME, materials, attendance & completion, recordings, teach-backs, certification tracking, compliance, CPD completion, chasing as needed and other training operations admin.\n\nOwn enablement initiatives/projects end to end, ensuring the right coaches and instructors receive the right training and up-skilling at the right time to deliver customer programs. You manage every contributor and hold the central view across all enablement work.\n\nManage the shared Senior Coach and Instructor pool day to day, allocating their time across Technical Skills, EPA and other enablement work while the specialists direct the content.\n\nProvide operational support to the enablement team. Make sure the data and enablement inputs are ready for the monthly quality calibrations led by senior leadership.\n\nKeep a record of champions and buddies, who they support and what has been handed to them, so delegated work does not get lost.\n\nKeep the enablement content library and enablement communications in order, from version control and retiring old material to release notes and reminders.\n\nReport regularly to Senior Managers and Delivery Managers, and help prepare for MBRs and QBRs.\n\nAbout You\n2-4 years of experience in an Operations, Project Management, or Customer Success function - ideally in a fast-paced, tech-enabled environment\n\nYou’re passionate about using data to solve problems and can build dashboards or reports that turn raw information into actionable insights\n\nYou’ve designed and implemented processes or playbooks that improved team performance and operational consistency\n\nA natural collaborator who communicates clearly, navigates ambiguity with confidence, and takes initiative to move work forward without waiting for direction\n\nYou thrive in a dynamic environment, balancing long-term improvements with short-term needs, and consistently deliver to a high standard\n\nYou are empathetic and mission-driven: motivated by helping learners succeed, and by supporting the coaches who enable that success\n\nBenefits\nTime off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\nHealth & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\nHybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\nWork-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\nSpace to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!\n\nOur Commitment to Diversity, Equity and Inclusion\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.\nOur Commitment to Safeguarding\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.","description_format":"text","description_chars":5772,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Gym membership","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Vocational Education","Corporate Training"],"lifecycle":[{"event":"open","at":"2026-10-28T22:35:25Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":46,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/multiverse-operations-specialist-enablement","json_url":"https://alion.io/job/multiverse-operations-specialist-enablement.json","meta":{"generated_at":"2026-11-01T13:37:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20878,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5192},"rest":"https://alion.io/mcp/rest/get_company?id=5192"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmultiverse-operations-specialist-enablement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmultiverse-operations-specialist-enablement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmultiverse-operations-specialist-enablement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/multiverse-operations-specialist-enablement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmultiverse-operations-specialist-enablement"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3426193}},{"tool":"search_jobs","arguments":{"company":"multiverse.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3426193},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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