{"id":2064047,"url":"https://alion.io/job/munich-re-account-manager-claims","title":"Account Manager, Claims","company":{"id":36686,"name":"Munich Re","domain":"munichre.com","url":"https://alion.io/company/munichre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":76,"open_postings":464,"ghost_share":0,"stale_share":0.953,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":112670,"max":130460,"currency":"CAD","period":"year","gross":null,"usd_annual":91522},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-23T08:36:57Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Position Overview\nExpertly adjudicate assigned claims, communicate critical issues and claim handling requirements clearly. and professionally to clients and capture data effectively and efficiently.\nEvaluate and proactively support clients in enhancing claim practices via training or one-on-one discussions.\nContribute to internal claims department initiatives and selected internal projects.\nShare business-critical knowledge across team and organization.\nYour role:\nClaim Adjudication\nConduct expert individual claim adjudication within internal quality standards, delegated authority limits and client response timelines.\nIdentify coverage and payment discrepancies, address and resolve coverage anomalies. \nProactively identify, assess, manage and resolve claim evidence inconsistencies with clients.\nPromptly approve payments in accordance with payment authorization protocols and client service level agreements.\nArchive all claim documentation in an appropriate and orderly manner, perform required claim file follow ups.\nUtilize data management and claim system software and tools effectively to adjudicate and monitor claim risks.\nClient Management\nEstablish strongly positive, beneficial, long-term client relationships through professional, timely and knowledgeable communication.\nMonitor client claim results and provide accurate client information on a timely basis to Management through claim analytics, data mining and trend analysis.\nAssist with identifying/implementing initiatives to enhance claim handling efficiencies and effectiveness.\nDevelop and implement strategies to track and improve claim results or client expertise.\nRisk Monitoring and Claim Audits\nValidate treaty compliance during client claim audits, communicate findings to internal business partners, and provide best practice recommendations for action/resolution.\nProduce excellent written analytical client audit reports with sound recommendations within expected timeframes.\nFollow up on recommended client actions to improve client review results.\nPresent claims to Senior Management for evaluation/authority including completion of pertinent claim summary reports and notice of high exposure claims.\nKnowledge Transfer\nProvide technical mentoring on complex claims to clients or internal Claims team members.\nDevelop and deliver leading-edge knowledge of insurance claim investigations and practices through presentations, surveys and publications.\nEngage with pricing, underwriting, and legal to ensure treaty and contractual liabilities, product language and client decisions meet Munich Re’s risk standards and intent.\nApply expert risk management knowledge/analysis to claim scenarios and share expertise throughout the organization.\nYour Profile:\nMinimum 3+ years in insurance claims, with primary expertise in Individual or Group Disability claims, and/or Long Term Care, Critical Illness as well as Life claims. Reinsurance experience is an asset.\nBilingual in English/French, with demonstrated verbal and written proficiency required.\nDemonstrated ability to build solid client relationships. Experience in customer service/call centre is an considered an asset.\nUniversity degree in combination with LOMA, ICA or other insurance designations.\nRequirement to work in Toronto office under hybrid work model\nDemonstrated thoroughness, accuracy and attention to detail in claim reviews and data capture.\nStrong analytical and inquisitive skills.\nExcellent attention to meeting time service and achieving deliverables.\nHigh degree of self-motivation, continuing development and proven ability to work independently.\nDemonstrated desire and aptitude to learn multiple lines of business and claim types.\nExcellent presentation and report creation and delivery skills, strong verbal and written communication skills.\nKnowledge of Underwriting concepts and medical terminology is an asset.\nPower BI and related coding skills is an asset.\nLimited travel within Canada is expected.\nAbout Munich Re\n\nTogether, we engage with everything we have and are, to help humankind act braver and better.\nAs the world’s leading reinsurance company with more than 40,000 employees in over 50 locations around the globe, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into manageable risk, we enable fundamental change. We recognize Diversity, Inclusion, and Belonging as a key priority with a culture that welcomes different thoughts and opinions. We dare to think big and are continuously innovating on behalf of our clients.\nOur data, our technology, and our teams place us in a unique position to drive transformative change in the life insurance industry. We invest strategically in our world class talent, offering our employees a work experience that promotes professional development, innovation, and rewards high performance.\nWhat Can We Offer You?\nWe are pleased to offer our employees great benefits and resources to support their mental, physical and financial wellbeing. These include:\nAn engaging and collaborative environment that promotes continuous learning and development\nA hybrid work environment that combines weekly in-office and remote days \nA great compensation package including annual company bonus\nMarket leading company-paid flexible health and dental benefits, starting on your first day\nFlexible dollars provided by the company to put towards Health Spending Account and/or Wellness Spending Account\nImmediate participation in DC Pension Plan with an automatic employer contribution, plus optional company match\nGenerous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days\nLearning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program and reimbursement for professional fees\nMaternity, Parental & Adoption Leave top-up program\nEmployee Referral Program, Recognition & Rewards Platform\nOur base salary range for this role is between $112,670 and $130,460 per year, plus an opportunity for an annual company bonus based upon a percentage of eligible pay. The salary estimate displayed represents the typical salary range for candidates hired in this position. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to internal equity.\nThis role is located in our Toronto office on 390 Bay St, and we operate in a hybrid work model. This job posting is for an existing vacancy.\nWe do not use AI in our recruitment process - applications are reviewed by our team to ensure a fair and personalized experience.\nPlease note that only candidates who are selected for interview will be contacted directly. We thank all candidates for their interest.\nMunich Re is committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please contact  as soon as practical so that suitable accommodations can be arranged.","description_format":"text","description_chars":7295,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Continuous learning","Education assistance","Equity","Hybrid work","Life insurance","Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-10-08T03:07:21Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.617,"p_room":0.9,"age_days":17,"expected_fill_days":41,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":91522,"is_top_pay":false},"html_url":"https://alion.io/job/munich-re-account-manager-claims","json_url":"https://alion.io/job/munich-re-account-manager-claims.json","meta":{"generated_at":"2026-10-23T10:05:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15358,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36686},"rest":"https://alion.io/mcp/rest/get_company?id=36686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmunich-re-account-manager-claims"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmunich-re-account-manager-claims"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmunich-re-account-manager-claims"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/munich-re-account-manager-claims\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmunich-re-account-manager-claims"}]}