{"id":3008855,"url":"https://alion.io/job/munich-re-claims-handler-2","title":"Claims Handler","company":{"id":36686,"name":"Munich Re","domain":"munichre.com","url":"https://alion.io/company/munichre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":465,"ghost_share":0,"stale_share":0.991,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":186000,"period":"year","method":"role_country_seniority_unknown","sample_n":11815},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T14:52:28Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T17:18:48Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About us\n\nHSB (UK and Ireland), is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland.\nHSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty.\nCollectively HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers.\nJob Purpose\n\nThe Claims Handler is responsible for handling claims in various insurance products predominately around the Commercial Insurance Products, some Construction/Engineering and Cyber sector knowledge.\nThis role is essential in ensuring exceptional customer service to HSB’s customers, both internal and external, ensuring that claims are handled proactively, competently and in line with HSB service level agreements.\nThe role will ensure delivery of claims handling activities from FNOL to claims settlement, driving increased leaves of customer service and productivity. Will ensure that we embed the best claims practice to enhance technical competence, regulatory compliance, and service excellence.\nThis role will also contribute to profitable growth in the business through driving efficiencies and delivering the best solutions for our customers.\nKey Responsibilities\n\nDelivery of claims handling activities from FNOL to settlement, driving increased levels of customer service and productivity. \nSupporting the handling of the claims losses within the HSB product offering, which includes investigating claims, establishing liability, negotiating settlement, identifying potential recovery opportunities and identifying potential fraud risks.\nManaging day-to-day claims workload to ensure delivery of excellent customer service and adherence to required processes and procedures within tight performance deadlines.\nSupporting on litigation, mediation and other claims related legal matters where required.\nSupporting the Claims Technical Manager and Claims Team Manager in maintaining a high-performance culture within the Claims team, adhering to the HSB behavioural standards.\nManaging relationships and expectations internally and with Client Companies, Intermediaries, direct insureds and third parties, to deliver service excellence throughout the lifecycle of the claim.\nEnsuring the appropriate use of third party suppliers such as Loss Adjusters and Solicitors in line with guidance set.\nEnsuring all regulatory and internal Group requirements are met throughout the claims handling process, including supporting complaints with supporting the Customer Relations Team in handling Claims complaints as required.\nDemonstrating a strong team ethic, working cooperatively to create a positive working environment and actively working to share ideas and bring solutions to help improve and drive the delivery of superior performance and a positive customer experience.\nSkills & Experience\n\nKnowledge of commercial products, some engineering and construction, cyber or specialist commercial risks, policy wordings, indemnity principles, and coverage interpretations.\nExperience in claims handling within commercial products, engineering, construction, cyber, or specialist commercial lines.\nAwareness of the regulatory, legal, and compliance requirements relating to claims management.\nStrong relationship building skills, with experience working collaboratively with Insurer Partners.\nQualifications and Educational Requirements\nProfessional insurance qualifications, or working towards them, such as: CII Diploma or Advanced Diploma (ACII) or relevant insurance or claims-related accreditations. Desired. \nStrong technical claims background gained within engineering, construction, or specialist commercial lines preffered. \nDiversity, Equity & Inclusion\n\nAt HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.\nAll candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.\nBenefits\n\n25 days Annual Leave + Bank Holidays + Well-being days \nUp to 13% Pension contribution\nEligibility for an Annual Bonus\nPrivate Medical & Dental \nLife Assurance \nWellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility) \nStudy & continuing Professional Development Support\nHybrid Working","description_format":"text","description_chars":5370,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Hybrid work","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-10-21T14:52:28Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":40,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/munich-re-claims-handler-2","json_url":"https://alion.io/job/munich-re-claims-handler-2.json","meta":{"generated_at":"2026-10-25T19:52:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28031,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36686},"rest":"https://alion.io/mcp/rest/get_company?id=36686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmunich-re-claims-handler-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmunich-re-claims-handler-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmunich-re-claims-handler-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/munich-re-claims-handler-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmunich-re-claims-handler-2"}]}