{"id":3119148,"url":"https://alion.io/job/munich-re-customer-service-manager-workforce-enablment","title":"Customer Service Manager, Workforce Enablment","company":{"id":36686,"name":"Munich Re","domain":"munichre.com","url":"https://alion.io/company/munichre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":77,"open_postings":456,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-29T05:49:05Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amelia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":176000,"period":"year","method":"role_country_seniority_unknown","sample_n":9345},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T23:39:35Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T09:23:20Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Service Manager - Workforce Enablement and Governance\nAmerican Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property - such as manufactured homes and specialty dwellings - and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.\nHeadquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.\nAmerican Modern is seeking a Customer Service Manager, Workforce Enablement and Governance to help shape a new operating model within Customer Service. In this role, you will be responsible for creating and sustaining the development framework that equips Customer Service employees with the knowledge, skills, and tools needed to deliver exceptional service while preparing for future organizational and technology changes.\nAs Customer Service continues to transform, the complexity of our operating environment requires dedicated leadership focused on employee capability and readiness. This role ensures a consistent and scalable approach to training, knowledge management, and workforce development while increasing our ability to successfully implement change, improve performance, and enhance the employee and customer experience.\n\nWhat You’ll Do\nOwn the Customer Service training, knowledge management, and workforce enablement strategy. \nDevelop an integrated learning and development framework that connects onboarding, ongoing training, knowledge resources, licensing, compliance requirements, quality standards, and career progression. \nIdentify current and future workforce capability needs and translate them into scalable learning solutions. \nLead change management and employee readiness efforts associated with new technologies, products, processes, and ways of working. \nEstablish consistent governance and oversight of knowledge resources and learning effectiveness. \nSupport leadership development, talent growth, operational readiness, and continuous improvement initiatives. \nRequired Qualifications\nBachelor’s degree or active pursuit of a bachelor’s degree.\nProperty and casualty insurance experience.\nThree or more years of supervisory or people-leadership experience.\nDemonstrated experience hiring, coaching, mentoring, and developing employees.\nStrong leadership, communication, presentation, interpersonal, and business-writing skills.\nStrong analytical, problem-solving, critical-thinking, organizational, and time-management skills.\nProficiency with Microsoft Office applications and the ability to learn new systems.\nAbility to lead change, promote innovation, manage competing priorities, and drive operational results.\nWe are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:\nTwo options for your health insurance plan (PPO or High Deductible)\nPrescription drug coverage (included in your health insurance plan)\nVision and dental insurance plans\nShort and Long Term Disability coverage\nSupplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)\nVoluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)\nIn addition to the above insurance offerings, our employees also enjoy:\nA robust 401k plan with up to a 5% employer match\nA retirement savings plan that is 100% company funded\nPaid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries\nEligibility to receive a yearly bonus as a Munich Re employee\nA variety of health and wellness programs provided at no cost\nA hybrid environment that gives you a choice in where and how you get work done\nA corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop\nAn on-site complimentary workout facility as well as walking trails on campus grounds\nOn-site wellness center complete with nurse practitioner\nFinancial assistance for adoptions and infertility treatment\nPaid time off for eligible family care needs\nTuition assistance and educational achievement bonuses\nA corporate matching gifts program that further enhances your charitable donation\nPaid time off to volunteer in your community\nAt American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.\nWe are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.","description_format":"text","description_chars":5430,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Cafeteria","Dental insurance","Health insurance","Life insurance","Retirement plans","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-10-22T23:39:35Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":44,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/munich-re-customer-service-manager-workforce-enablment","json_url":"https://alion.io/job/munich-re-customer-service-manager-workforce-enablment.json","meta":{"generated_at":"2026-10-29T11:27:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17413,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36686},"rest":"https://alion.io/mcp/rest/get_company?id=36686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmunich-re-customer-service-manager-workforce-enablment"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmunich-re-customer-service-manager-workforce-enablment"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmunich-re-customer-service-manager-workforce-enablment"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/munich-re-customer-service-manager-workforce-enablment\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmunich-re-customer-service-manager-workforce-enablment"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3119148}},{"tool":"search_jobs","arguments":{"company":"munichre.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3119148},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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