{"id":2064215,"url":"https://alion.io/job/munich-re-it-application-support-specialist","title":"IT Application Support Specialist","company":{"id":36686,"name":"Munich Re","domain":"munichre.com","url":"https://alion.io/company/munichre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":76,"open_postings":354,"ghost_share":0,"stale_share":0.949,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":152000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":639},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"UML","optional":false},{"name":"Waterfall","optional":false},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-07-23T00:00:00Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-10-11T18:13:31Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"The Australia and UK-IT Shared Service Organisation (SSO) Solution Delivery teams for Global Markets serves as the strategic link between business stakeholders, technology teams, and external partners to deliver and operate critical business applications and digital solutions.\nReporting to the head of Munich Re Speciality - Global Markets (Claims Europe & Asia) based in London, UK. The IT Product Manager role combines business relationship management, product ownership, business analysis leadership, application management, and operational governance to ensure technology investments support business strategy and long-term architectural goals. Responsibilities span the full insurance value chain across Finance, Underwriting, Claims, and Core Insurance platforms.\nYour Role\nBusiness Partnership & Strategy\nBuild strong relationships with business stakeholders to understand strategic and operational objectives.\nTranslate business goals into technology roadmaps and product plans.\nIdentify opportunities for automation, digitalisation, process optimisation, and efficiency improvements.\nDrive initiatives that enhance customer and operational user experiences.\nEnsure technology deliveries meet agreed business benefits\nProduct Ownership & Lifecycle Management\nOwn and manage complex products and applications throughout their lifecycle.\nDefine product vision, roadmap, priorities, and backlog.\nEnsure solutions remain secure, compliant, resilient, cost-effective, and aligned with business needs.\nManage transitions from project delivery into BAU support.\nAct as the primary liaison between business users in Australia and IT team in the UK.\nLead the gathering, analysis, documentation, and prioritisation of business and system requirements.\nProduce key artefacts including user stories, requirements documents, process models, UML diagrams, data mappings, and gap analysis.\nCollaborate with architects, developers, vendors, and SMEs to ensure solution alignment.\nSupport deployment, release management, operational readiness, and organisational change activities.\nApplication Operations & Service Management\nOversee application support, maintenance, incident and problem management.\nManage major incidents and coordinate resolutions with Group Technology teams.\nMaintain application records in governance platforms such as LeanIX and ServiceNow.\nGovernance, Risk & Compliance\nEnsure compliance with enterprise architecture, security, governance, and regulatory requirements including necessary technical and security refactoring.\nPerform risk assessments and maintain effective controls.\nSupport CAB processes and change governance.\nMaintain product documentation, architecture artefacts, and operational procedures.\nKnow and manage product costs and budgets including driving cost optimisation while maintaining service quality and business value.\nTesting, Training & Change Management\nCoordinate UAT planning, execution, defect management, and sign-off.\nDefine testing outcomes and acceptance criteria.\nSupport user adoption, business readiness, and organisational change.\nDevelop training materials and operational guidance.\nYour Profile\nEssential\n3+ years' experience in Application support.\n5+ years' experience managing IT products, platforms, or digital transformation programmes within Commercial Insurance.\nProven track record of successful technical business relationship management.\nExcellent communication and presentation skills.\nStrong background in Product Management, Business Analysis, and Application Management.\nExperience with Core Insurance Platforms.\nGood understanding of underwriting, claims, finance, policy administration, and distribution processes.\nKnowledge of Commercial Insurance operating models.\nExperience with Agile, Scrum, SAFe, Waterfall, and hybrid delivery approaches.\nProven capability in application support, vendor management, and working on complex global initiatives.\nDesirable\nKnowledge of enterprise architecture and integration frameworks.\nFamiliarity with LeanIX, ServiceNow, and ITSM practices.\nRelevant certifications such as CBAP, BCS, PMI-PBA, PRINCE2, PMP, Agile/Scrum, ITIL, or Product Management qualifications.\nWe see DEI as a business imperative, helping us to attract, grow and inspire a diverse, inclusive, and equitable workforce that better enable us to serve our customers, investors, and communities. Globally, we strive to build balanced teams across all aspects of difference. If you are interested in the role and believe you could contribute, we encourage you to apply even if your experience doesn't perfectly match every qualification.","description_format":"text","description_chars":4614,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-10-08T03:07:21Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.428,"p_room":0.28,"age_days":79,"expected_fill_days":35,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/munich-re-it-application-support-specialist","json_url":"https://alion.io/job/munich-re-it-application-support-specialist.json","meta":{"generated_at":"2026-10-11T23:39:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14798,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36686},"rest":"https://alion.io/mcp/rest/get_company?id=36686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmunich-re-it-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmunich-re-it-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmunich-re-it-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/munich-re-it-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmunich-re-it-application-support-specialist"}]}