{"id":3826071,"url":"https://alion.io/job/munich-re-nova-program-manager","title":"NOVA Program Manager","company":{"id":36686,"name":"Munich Re","domain":"munichre.com","url":"https://alion.io/company/munichre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":76,"open_postings":1144,"ghost_share":0.395,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wayne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T18:28:16Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T21:44:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"The Hartford Steam Boiler Inspection and Insurance Company (HSB) was founded on June 30, 1866. Our first president considered HSB as “the first company in America devoted primarily to industrial safety.” “Hartford Standards” quickly became the specifications for boiler design, manufacture and maintenance.\nHSB is a leader in equipment breakdown insurance, specialty coverages, inspection services, and engineering-based risk management for business, home and farm.\nLocation: Open to hybrid or remote. Hybrid roles are 3 days in-office at our Wayne, PA, USA location. Location will be discussed in the interview process.\nPurpose:\nThe AI & Technology Strategy & Enablement Manager leads the development and execution of the Service Operations technology, AI, automation, and innovation agenda. NOVA (New Operations Value Advancement) is the Service Operations capability focused on preparing the organization for emerging technologies and operating capabilities and enabling their effective adoption and use. The role defines strategic direction, identifies and prioritizes opportunities, and translates business strategy and operational needs into technology-enabled capabilities that improve capacity, quality, customer and employee experience, and cost effectiveness.\nWorking across Service Operations and in close partnership with Technology, Strategy & Execution, Transformation, and other stakeholders, the role identifies the right problems to solve, determines where technology can create meaningful value, and serves as the primary business-side driver of prioritized initiatives from discovery through implementation, adoption, and continuous improvement. The role ensures innovation efforts are strategically aligned, data-driven, appropriately governed, and focused on measurable business value and sustainable operational capabilities.\nFunctions:\nDelivery, Adoption & Value Realization\n- Serve as the primary business-side driver for prioritized AI, automation, workflow, analytics, and technology initiatives, driving them from concept and discovery through implementation, adoption, measurement, and continuous iteration.\n- Translate business and operational needs into actionable requirements and work closely with Technology, UX, architecture, developers, Transformation, and operational stakeholders throughout delivery.\n- Coordinate decisions and dependencies, remove obstacles, resolve issues, and escalate where necessary to maintain momentum and successful execution.\n- Build understanding, confidence, operational readiness, and adoption through demonstrations, communications, coaching, training, feedback loops, and stakeholder engagement.\n- Measure outcomes and realized business value following implementation, using operational results, user feedback, and lessons learned to refine solutions and inform future priorities while ensuring alignment with enterprise governance, compliance, privacy, security, risk-management, and Responsible AI requirements.\nStrategy, Vision & Innovation Direction\n- Define and champion the Service Operations technology, AI, automation, and innovation vision, aligned with broader business and organizational priorities.\n- Establish the strategic framework, priorities, and guardrails used to evaluate opportunities and guide investment and resource decisions.\n- Develop and maintain a multi-year technology and capability roadmap, balancing immediate operational needs with longer-term capability development.\n- Build alignment across Service Operations leadership and key partners around priorities, desired outcomes, dependencies, and measures of success.\n- Use operational data, customer and employee insights, strategic priorities, and business value to continually refine direction and investment focus.\nDisocvery, Prioritization & Opportunity Development\n- Stay informed on emerging AI, automation, digital, and industry capabilities and assess their potential application within Service Operations.\n- Identify and frame meaningful business and operational problems, determining whether opportunities are primarily related to people, process, technology, or a combination.\n- Partner with Strategy & Execution, process improvement, Technology, and other subject-matter experts when opportunities require capabilities outside the role’s direct ownership.\n- Translate prioritized opportunities into clear use cases, business requirements, value hypotheses, success measures, and implementation considerations.\n- Prioritize opportunities based on strategic alignment, customer and employee impact, capacity, quality, cost, risk, feasibility, and expected business value.\nDimensions:\nService Operations technology, AI, automation, and innovation roadmap\nCross-functional portfolio spanning business, Technology, Transformation, and Strategy & Execution partners\nBusiness value realization across capacity, quality, customer/employee experience, cost, and risk\nEnterprise stakeholder alignment, adoption, and change enablement\nEducation and Experience:\nBachelor's degree in Business Administration, Operations Management, Information Systems, Business Analytics, or a related field; or equivalent combination of education and experience.\nMinimum of 8 years of progressive experience in technology enablement, innovation, AI/automation, program management, operations, or business transformation.\nDemonstrated success leading cross-functional AI, automation, technology or transformation initiatives from discovery through implementation, adoption, and measurable business outcomes.\nExperience identifying and prioritizing business opportunities and translating operational problems into use cases, requirements, roadmaps, value hypotheses, and measurable outcomes.\nProven ability to influence stakeholders and coordinate across business, Technology, Transformation, and other delivery partners.\nWorking knowledge of AI, automation, digital technologies, data, and analytics, with the ability to engage effectively with both technical and business stakeholders.\nStrong analytical, organizational, communication, facilitation, and change-adoption skills.\nKnowledge and Skills:\nRequired:\nStrategic thinking and technology/innovation leadership\nStrong business acumen and value-based prioritization\nProblem framing, opportunity discovery, and people/process/technology analysis\nAbility to translate operational needs into technology-enabled solutions\nProgram leadership across complex, cross-functional initiatives\nStakeholder influence, relationship building, and executive communication\nData-driven decision making and outcome measurement\nWorking knowledge of technology governance, risk, privacy, security, and Responsible AI principles\nChange leadership, communication, coaching, and technology adoption\nAbility to work effectively in a rapidly changing environment\nAt The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.\nWe are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.\nWe are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:\nTwo options for your health insurance plan (PPO or High Deductible)\nSupplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)\nVoluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)\nPrescription drug coverage (included in your health insurance plan)\nShort and Long Term Disability coverage\nVision and dental insurance plans\nIn addition to the above insurance offerings, our employees also enjoy:\nA robust 401k plan with up to a 5% employer match\nA retirement savings plan that is 100% company funded\nPaid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries\nEligibility to receive a yearly bonus as a Munich Re employee\nA variety of health and wellness programs provided at no cost\nA hybrid environment that gives you a choice in where and how you get work done\nA corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop\nAn on-site complimentary workout facility as well as walking trails on campus grounds\nOn-site wellness center complete with nurse practitioner\nFinancial assistance for adoptions and infertility treatment\nPaid time off for eligible family care needs\nTuition assistance and educational achievement bonuses\nFree parking\nA corporate matching gifts program that further enhances your charitable donation\nPaid time off to volunteer in your community\nLevel: 08\nHiring Manager: Ronna Short\nExempt","description_format":"text","description_chars":10031,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Cafeteria","Dental insurance","Health insurance","Life insurance","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-11-05T18:28:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":7,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 26 · green card filings: 16","filings_12m":26,"filings_prev_12m":34,"green_card_filings_12m":16,"median_offered_wage_usd":145833,"route":null,"cap_exempt":false,"checked_at":"2026-11-06T22:30:08+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/munich-re-nova-program-manager","json_url":"https://alion.io/job/munich-re-nova-program-manager.json","meta":{"generated_at":"2026-11-06T22:51:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1520,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36686},"rest":"https://alion.io/mcp/rest/get_company?id=36686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmunich-re-nova-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmunich-re-nova-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmunich-re-nova-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/munich-re-nova-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmunich-re-nova-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3826071}},{"tool":"search_jobs","arguments":{"company":"munichre.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3826071},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}