{"id":2064456,"url":"https://alion.io/job/munich-re-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":36686,"name":"Munich Re","domain":"munichre.com","url":"https://alion.io/company/munichre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":76,"open_postings":382,"ghost_share":0,"stale_share":0.953,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115600,"max":169500,"currency":"USD","period":"year","gross":null,"usd_annual":169500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"PoC Library","optional":false}],"status":"live","first_seen_at":"2026-04-28T00:00:00Z","employer_posted_date":"2026-04-28","last_verified_at":"2026-10-14T15:58:07Z","board_verified":true,"closed_at":null,"days_open":169,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":169},"description":"We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.\nThe Company\nMunich Re America Services (MRAS) is a shared service organization that delivers services to all Munich Re US P&C Companies and other group entities.\nAs a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive - from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.\nThe Opportunity\nFuture focused and always one step ahead!\nDigital solutions and digital platforms are the key drivers for future growth. The Realytix Zero is a worldwide scalable Automated Underwriting Technology Platform comprising of rules and pricing engines to digitize & automate the underwriting of single risk business based on self-configuration for our business owners. The highly motivated team consists of colleagues with a broad range of know how - Underwriters, IT Developers, Pricing experts, Actuaries, IT Platform Architects and Data Engineers apply agile methodologies.\nThe Realytix team was built in the German headquarter in Munich and has grown further internationally in US. The Customer Success Manager is expected to assure and support high quality product implementation including analysis & reporting and support the execution of market strategies to fortify the overall product strategy in the North American region. This role will consult with our internal and external clients in the digitization of new or existing insurance or reinsurance products. The incumbent will support the business development and gather requirements for new platform features from the business and client perspective. The individual is expected to be able to influence technological platform developments and communicate those actively both internally and externally.\nResponsibilities\nLead the development and continuous enhancement of the US customer success strategy, ensuring alignment with business goals and client expectations.Own end-to-end client onboarding, including discovery workshops, requirements capture, solution design, platform configuration, UAT coordination, go-live readiness, and post-launch stabilization.\nEstablish and maintain proactive mechanisms for monitoring customer satisfaction, identifying trends, and implementing data-driven improvements.\n\nIndependently manage and deliver complex implementation projects, from PoC workshops through full deployment, ensuring superior client experience and timely execution across multiple stakeholders.\nIdentify and pursue strategic business opportunities with existing clients, acting as a key relationship manager across internal and external stakeholders (Insurers, MGAs, Munich Re Group Companies).Lead initiatives to digitize underwriting workflows by translating business rules, pricing logic, and operational requirements into scalable platform configurations and implementation plans.\n\nCollaborate with Business Development (BD) Managers to co-develop tailored client value propositions, taking ownership of sales pitch preparation and delivery, and driving client engagement strategies.\nServe as a strategic advisor to clients during implementation and operational phases, proactively identifying opportunities to scale business volume and improve platform utilization.\nMonitor and analyze the effectiveness of sales strategies, providing actionable insights and recommendations to BD Managers based on implementation outcomes and client feedback.\nDemonstrate deep understanding of platform capabilities, bridging business and technology perspectives to influence platform development and innovation.\nActively lead cross-functional collaboration with client teams (e.g., Underwriting, Actuarial, Contract Writers), supporting BD strategy execution and contributing to the success of the Americas Team.Facilitate knowledge exchange with innovation and product development teams across the Munich Re ecosystem to bring forward relevant solutions.\n\nChampion client-centric feature development, acting as the voice of US customers within the broader Realytix Customer Success Team and influencing product roadmap decisions.\nWork directly with engineering and client IT teams on technical topics such as API requirements, data mapping, configuration logic, defect triage, release readiness, and production issue resolution.\nQualifications\nSuccessful candidates will possess the following skills/capabilities:\nUnderstanding of underwriting principles in Non-Life (treaty or facultative) to understand product concepts for Digital & Automated Underwriting\n5+ years of relevant experience in Underwriting, Software Development, Project Management skills within the insurance, InsurTech or a similar technical delivery role.\nWorking knowledge and solid understanding of different insurance or reinsurance pricing approaches and components.\nPrior experience in software development, QA, solutions architecture, implementation engineering, or a similar technical delivery role.\nExperience translating business requirements into technical specifications and platform configurations\nExperience working with APIs, data mapping, integration requirements, and testing\nAbility to troubleshoot complex implementation issues with engineering and client IT teams\nExperience with SaaS platforms, workflow systems, or rules/pricing engines\nSelf-starter with a strong bias for action and ability to manage competing priorities \nExcellent networking, communication, influencing without authority and stakeholder management skills\nCustomer-service and relationship-oriented.\nFamiliarity and interest with the technology space and IT platforms\nBachelor’s Degree or equivalent work experience preferred\nWillingness to work with teams distributed across different time zones and continents\nWillingness to travel around 10%\nThe Company is open to considering candidates in New York City, NY. The salary range posted below applies to the Company’s NYC location.\nThe base salary range anticipated for this position is $115,600- $169,500 plus opportunity for company bonus based upon a percentage of eligible pay. In addition, the company makes available a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).\nThe salary estimate displayed represents the typical salary range for candidates hired in this position in New York. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.\nWe are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:\nTwo options for your health insurance plan (PPO or High Deductible).\nPrescription drug coverage (included in your health insurance plan).\nVision and dental insurance plans.\nAdditional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary.\nShort and Long Term Disability coverage.\nSupplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).\nVoluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).\nIn addition to the above insurance offerings, our employees also enjoy:\nA robust 401k plan with up to a 5% employer match\nA retirement savings plan that is 100% company funded.\nPaid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.\nEligibility to receive a yearly bonus as a Munich Re employee.\nA variety of health and wellness programs provided at no cost.\nPaid time off for eligible family care needs.\nTuition assistance and educational achievement bonuses.\nA corporate matching gifts program that further enhances your charitable donation.\nPaid time off to volunteer in your community.\nAt Munich Re, we see Diversity, Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.\nWe are an equal opportunity employer. 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