{"id":1526922,"url":"https://alion.io/job/murex-associate-production-manager","title":"Associate Production Manager","company":{"id":52943,"name":"Murex","domain":"murex.com","url":"https://alion.io/company/murex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2447},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Incident Management","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-09-30T14:25:52Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T01:39:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.\nOperating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.\nJoin Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.\nAs an Associate Production Manager at Murex, you will play a key role in ensuring the smooth operation of mission-critical trading and financial systems used by our clients around the world.\nYou will work closely with clients, support teams, consultants, and technical experts to maintain service stability, coordinate production activities, resolve incidents, and continuously improve the quality of our services.\nThis role is ideal for someone who enjoys operational coordination, problem-solving, stakeholder management, and working in a fast-paced technology environment. You will be supported and mentored by experienced Production Managers while progressively taking ownership of your own client portfolio.\nWhat You'll Do\nBe a Trusted Partner to Clients\nAct as a key contact for production-related activities.\nBuild strong working relationships with client support teams, business analysts, and stakeholders.\nProvide regular updates and ensure clear, professional communication.\nPrepare service reports and contribute to client service review meetings.\nCoordinate Day-to-Day Production Operations\nCoordinate internal teams to resolve incidents and production requests, and maintain service quality and operational efficiency.\nLead investigation and conduct resolution of high-profile cross-domain incidents.\nMonitor instance health and track service KPIs and operational metrics.\nEscalate critical issues when required and help drive timely resolutions.\nDrive Service Excellence\nSupport incident, release, and change management activities.\nHelp ensure production processes and best practices are consistently applied.\nTrack improvement initiatives and contribute to problem management activities.\nMaintain accurate operational documentation and knowledge materials.\nIdentify opportunities to improve service quality and operational effectiveness.\nCollaborate Across Teams\nWork with consultants, support engineers, cloud teams, and client stakeholders.\nCoordinate activities across virtual teams to ensure successful service delivery.\nLearn from experienced Production Managers and gradually expand your responsibilities.\nWhat We're Looking For\nPrevious experience in supporting or implementing MX.3 platform\nAt least 5 years of relevant professional experience in customer success or similar functions.\nSolid technical background (experience with Databases, Linux, XML)\nStrong communication and stakeholder management skills.\nCuriosity and eagerness to develop expertise in Capital markets technology\nExcellent organizational and coordination abilities.\nAbility to manage multiple priorities in a structured manner.\nStrong analytical and problem-solving mindset.\nAttention to detail and commitment to service quality.\nAbility to work effectively in a collaborative, international environment.\nNice to Have\nExperience in production support, application support, service delivery, operations, or project coordination.\nFamiliarity with incident management, SLA tracking, or IT service management practices.\nExposure to cloud, SaaS, or enterprise software environments.\nWhat Success Looks Like\nIn this role, you will:\nEnsure production activities are delivered reliably and on time.\nKeep clients and stakeholders informed through clear communication.\nHelp maintain high service quality and operational stability.\nDevelop increasing autonomy in managing production services.\nContribute ideas that improve efficiency, processes, and client experience.","description_format":"text","description_chars":4009,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-09-30T14:25:52Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-01T03:31:53Z"},"pay":null,"html_url":"https://alion.io/job/murex-associate-production-manager","json_url":"https://alion.io/job/murex-associate-production-manager.json","meta":{"generated_at":"2026-10-01T03:31:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3014,"day_limit":5000,"remaining_today":1986,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}